Paragon Stairs
Reviews and Complaints

So, I gotta say, I'm not too thrilled with Paragon Stairs. I mean, if I could give them a big fat goose egg out of five stars, I totally would. They're just not worth the hassle, you know? I mean, I'm not the only one who's had a bad experience with them - just check out the other reviews on this thread. It seems like everyone's had issues with the steps being all wrong, and having to fight tooth and nail just to get any kind of help or support. And don't even get me started on the fact that I never got any kind of credit or refund. It's just not worth it, folks. So, if you're thinking about buying from Paragon Stairs, I'd say you should probably think again. Buyers beware, and all that jazz.

I recently purchased a set of spiral stairs from Paragon Stairs. I was excited to receive my order and eagerly awaited the delivery. However, I was disappointed when the delivery did not arrive within the 7-hour window that was promised. I waited for hours, but there was no sign of the delivery.

After a while, the delivery finally arrived, but without requiring a signature as they had previously stated. I was concerned about this, so I decided to call Paragon Stairs to voice my concerns. Unfortunately, the customer service representative I spoke with was not very helpful. They were quite haughty and basically told me to stuff any concerns I had.

As someone who values good customer service, I was not impressed with the way I was treated. I believe that a company should always strive to provide excellent customer service, and Paragon Stairs fell short in this regard.

I am currently in the process of disputing the credit card charge for my purchase. I am hoping to receive a full refund for my order. In the future, I will be more cautious about doing business with companies that do not prioritize customer service.

So, we decided to give Paragon Stairs a try and boy, were we impressed! We ordered a mid-range spiral staircase and it was a breeze to install. The handrail was made of sturdy metal and held screws with ease. We were so happy with the quality of the product that we decided to upgrade to a higher-end model for our next project.

But here's the kicker - we ran into a snag during the building inspection. Turns out, we needed to pour a one-foot deep foundation under the pole, as per Paragon's specification. At first, we were frustrated by this unexpected requirement. However, after consulting with Paragon's customer service team, we realized that this was a necessary step to ensure the safety and stability of the staircase.

Overall, we highly recommend Paragon Stairs for their quality products and excellent customer service. While there may be some unexpected hurdles along the way, their team is always willing to help and ensure that their products meet the highest standards. So, don't hesitate to give them a try for your next staircase project!

I recently bought a spiral staircase from Paragon Stairs for a price of around five to six thousand dollars. The customer service was pretty decent until I paid them the money, but after that, it was a complete disaster. One of the major issues that I faced was that the stairs arrived without a top railing on the landing, which was a critical component. It took them months to send the missing railing, which not only delayed my final inspection but also posed a safety hazard.

I must say that my salesman, whose name starts with a "R," was not very helpful, and the sales manager was equally bad. I had to follow up with them multiple times to get a response, and even then, they were not very forthcoming with information. It was quite frustrating, to say the least.

Despite these issues, I must say that the quality of the staircase itself was pretty good. It was made of galvanized steel, which is a durable material, and it looked quite stylish as well. The installation process was also relatively straightforward, and I was able to get it done without any major hiccups.

Overall, I would say that Paragon Stairs is a decent option if you are looking for a spiral staircase. However, be prepared to deal with some customer service issues, especially after you have paid them the money. If you can handle that, then you should be fine.

Paragon Stairs is a company that has some good salespeople. They know how to get your money, but after that, things start to go downhill. The shipping companies they use for delivery are not very good. They won't deliver on weekends, and the time window they give you is from 9am to 4pm. This is not very convenient for people who work during the day. You pay a lot of money for shipping, so you would think they would be more flexible with their delivery times.

I had a bad experience with this company, and I would not recommend them to anyone. They need to find better shipping companies to work with, or they will continue to lose customers. If you want to avoid headaches and frustration, stay away from Paragon Stairs.

Paragon Stairs ain't worth it. I spent a ton of cash on a Spiral stairs from them, but when it finally showed up, it was way too short - like, 9 inches too short. I told the designer dude and he said he'd fix it, but then he sent me a bill for the extension. I told him it wasn't our fault, it was his mistake on the measurements, but it took over a month for them to finally show up with the right size. And now the safety gate is messed up and the designer won't even answer my calls. I've been trying to get through to customer service for weeks, but the dang phone just keeps ringing busy. Don't waste your money on these guys.

I gotta say, I'm pretty bummed out about my experience with Paragon Stairs. I was really excited to get my hands on their Aluminum, 6.0" diameter, black coated, 9.5 feet High stair, but it just didn't live up to my expectations. I mean, I paid a whopping $8320.00 for this thing, and I gotta say, I don't think it was worth it.

First off, let's talk about the quality. I'd give it a solid 3.5 stars. It's not terrible, but it's not great either. I mean, for that kind of money, I was expecting something a little more impressive. And when it comes to quality to value, I'd say it's only worth about 1 star. I mean, come on, Paragon, you can do better than that.

And don't even get me started on the installation guide. I'd give it a measly 1 star. It was confusing, hard to follow, and just an all-around pain in the butt. And the delivery? Ugh, don't even get me started. I'd give it 1 star as well. It was late, and when it finally did arrive, it was damaged. Not cool, Paragon, not cool.

And as for customer service? Well, let's just say I wouldn't give it any stars at all. It was terrible. They were unhelpful, unresponsive, and just plain rude. I mean, come on, guys, I'm a paying customer here.

All in all, I wouldn't recommend Paragon Stairs to anyone. I mean, if this is their top-of-the-line stair, I shudder to think what their lower-tier options are like. Save your money and look elsewhere, folks.

I recently purchased a spiral staircase from Paragon Stairs and unfortunately, my experience was not a positive one. I opted for the galvanized option, but upon delivery, I noticed that the production quality was poor and the galvanization was not properly done. Despite paying a hefty sum of 5K for the stairs, I was disappointed with the quality of the product.

To make matters worse, my contractor informed me that he could not assemble the staircase without making modifications to it. I contacted Paragon Stairs and they initially agreed to cover the cost of my contractor's modifications, which was a relief. However, when I submitted the bill to them, they went back on their word and refused to pay for the damaged product as they had promised.

As a result, I was left with no choice but to pay an additional 4K to repair the defective stairs that were shipped to me. This was a frustrating and disappointing experience, especially considering the amount of money I had already invested in the product.

Overall, I would not recommend Paragon Stairs based on my experience. The poor production quality and lack of accountability for their mistakes left me feeling unsatisfied with my purchase.

I gotta say, I ain't too happy with Paragon Stairs. I ordered my custom spiral stair case way back in July of last year, and it's now the end of May and I still ain't got the whole thing. They sent me the stairs in October, but some of the parts were missing and others were all busted up. And let me tell ya, their customer service is a real joke. It takes 'em forever to get back to ya, and when they do, it's usually just to give ya the runaround.

This guy Kahiem is supposed to be in charge of customer service, but he's about as helpful as a screen door on a submarine. He never gets back to ya when he says he will, and when he does finally get in touch, he acts like it's all your fault that the stairs are messed up. I swear, I think they're just trying to drag things out so that you can't dispute the charges on your credit card.

And it ain't like this is the first time they've screwed up, either. This is the fourth time they've sent me damaged or missing parts. I mean, come on, how hard can it be to get a spiral stair case right? It's not like it's rocket science or anything.

All in all, I gotta say I'm pretty disappointed with Paragon Stairs. Their customer service is terrible, and their products ain't much better. If you're thinking about ordering from them, I'd say think twice. There are plenty of other companies out there that can do a better job.

We was super stoked to get our stairs from Paragon Stairs and put them together. But what we thought would be a piece of cake turned into a total nightmare. The kit didn't come with the right screws (we had to buy them ourselves), the steel railing posts didn't have the holes drilled in them like the directions said they would, and the steps had to be sanded, stained, and sealed by us. Plus, the quality of the steel was pretty subpar. We tried to reach out to the company to get some help with all of our issues, but they only responded once and didn't really seem to care. We definitely don't recommend Paragon Stairs, especially since they charge so much for their spiral staircases. Save yourself the hassle and look for other options.