SUBMIT A COMPLAINT Complaints & Reviews / booking hotel rooms

Aug 23, 2019

Otel. com stole my money from my checking account. They offered a special room price/rate for the Sagamore Hotel in Miami. Otel never procured the room but, Otel took money out of my checking account. That is stealing! So, basically the money was stolen from my account via Otel. What i... / misleading prices

Jul 14, 2019

Dear Team, I am writing this email with great disappointment. I have been trying to book hotels using your website and unfortunately, every time I see a competitive price, I go to book the hotel and then the price increase drastically. I am sure you can imagine, how frustrating that can... / hotel room

Jul 12, 2019

Otel.comBooking Number: 242971D Hello. I had originally entered a complaint via the website on the 8/07/2019 and have had no response. Could this please be dealt with. The complaint is as follows: Me and my wife have checked out of this hotel 4 nights early as the room was horrible and... / no refund despite not delivering accommodation

Jun 19, 2019 left me standing outside our hotel with no available room and after three months is still refusing to return my money, even after the hotel confirmed to me in writing that they have returned my money to them. They have now just stopped responding without resolving the issue. The... / hotel booking # 812d727

May 22, 2019

I booked a hotel on your website on 30/4/19 to Sorrento. It clearly stated and also did in my confirmation email, that no money would be taken. I cancelled the same day as I found a room in the same hotel with a balcony. I was told my card had been charged and it would take 7-14 working... / horrible customer service

May 08, 2019

This is the live chat, please review and decide for yourself: Welcome to LiveChat Tolga Support Agent Tolga 21:32 Hello Loren S Allen. How can I help you today? Loren S Allen 21:32 High has my reservation nature 1st and last name been updated Reservation voucher - [OL-[protected]] It wa... / hotel reservation

Jan 12, 2019

Otel.comScam!! Waste of money!! Beware! I have made 2 reservations on 7 and 31 December from OTEL.COM When I called these hotels, they told me that my reservations were not visible on their system. I called OTEL.COM back quickly; however they stalled me for days. They finally canceled my... / rude customer service

Jul 23, 2018

I went to check on my reservation and the hotel didn't have one for me. So I tried to contact this company with no luck. I opened a dispute with my bank because they didn't deliver. I contacted customer support and they said they can't help me because I cancelled by opening a dispute and... / the hotel they booked was not the one I booked and paid for

Jul 20, 2018

I booked 5* Shangri La Abu Dhabi on their website, the confirmation came for the correct hotel and the correct price (reservation number 921ED88). I then went to speak to Shangri La hotel about the booking and they responded to me that there was no booking for us in Shangri La hotel... / hotel reservation issue

Jun 21, 2018

Sorry as I am not really feeling your "best in customer service" :- (as per your records, in december 2017, I confirmed and paid for the el dorado casitas royale hotel in mexico thru otel. I contacted the el dorado direct regarding my june 30th reservation ~ otel conf #e682043 to be... / non refundable stay

May 06, 2018

We booked a non refundable hotel at When we arrived at the hotel they were hosting a huge hotel which took up most of the oitdoor and indoor space and was extremely noisy. The wedding party had a speaker system in the room next to ours and were blasting loud music all day and... / I booked a hoilday with my child and my eardly parents and family but was cancelled by without informing me

Apr 02, 2018

we arranged a family holiday which included 3 small children and my elderly parents, ( all includes 9 adults and 3 children) for the 4/04/2018 till the 10/4/2018 to the Royal Holiday Palace place so we could joy my brother and his family whom had booked with Thomas cook in the Royal... / horrible company and scam artists

Feb 23, 2018

Otel.comI booked my hotel on July 29, 2017, to August 1st, 2017. When I received the confirmation email that my room was booked, I thought everything was fine, until I looked further and noticed all of the horrible reviews for I quickly called the hotel directly to confirm if I had a... / failure to send through refund

Nov 13, 2017

Otel.comOn 12 November, I booked a room through Trivago for 4 nights at the Grandhotel Hessischer Hof. Shortly thereafter, I received a bizarre-looking confirmation email from a company named stating that I "might not be able to get a confirmation from the hotel if you try to get in... / refund not received

Oct 31, 2017

I tried to cancel after discovering a cheaper rate, and they won't and they charged me a VAT. After trying to get ahold of them with no answer via phone and more than four different chats, I still was not offered any options with 20 days in advance of my booking. Booking Number : 8E666E2 Hotel... / refund

Oct 11, 2017

I booked two nights at Lake Tahoe Diamond Resort- check in on 7/29/2016 and check out on 7/31/2016. We got emails from OTEL for confirmation and also sent email to confirm that we are going before we left for the trip. When we got there on 7/29/2016 evening, there was no room for us! After... / refund

Oct 03, 2017

Otel.comWe booked two rooms through When we got to our hotel in Sheffield, the hotel had no rooms available for us and was fully booked (being a Saturday night!). We spoke to Tolga on live chat. After some back and forth assessing the situation, Tolga was looking for hotels. This search... / prepaid hotel with the right of cancellation

Aug 06, 2017

I booked a hotel for Sept 9-10 at The Inn at Laguna Beach using Trivago. I needed to make a change within the change window BUT: 1) I never got information allowing me to log in to cancel 2) the only customer service number on their website is in Istanbul Turkey...Seriously. 3) I set up an... / they booked the wrong hotel for me

Jul 21, 2017

Otel.comYesterday night dated July 20, I was trying to book a night in Hilton Ras Al Khaima Resort & Spa, I usually use Hotel combined to find the best deal and unfortunately for me it is as, I proceeded with the booking and payment and when I recieved the confirmation mail, I was schoked... / A visa transaction was made without any confirmation on hotel booking

Apr 14, 2017

Otel.comI received a credit card transaction confirmation from the bank stating that we have spent USD 75.83 on 13/04/2017 at OTEL.COM. When arriving at the Novotel hotel in Fujairah (UAE) there was no booking/reservation made threw When I called the call center they said that NO... / Have not received refund for cancellation

Mar 16, 2017

I booked two different hotel reservations in August of 2016 that were both fully refundable as long as I cancelled more than a day or two before my stay (scheduled for July 2017). I cancelled both reservations on 2/14/2017. Today is 3/16/2017 and I still have not received my refund, even... / Scam -- hotel never received reservation

Nov 05, 2016

You WILL GET SCAMMED: no reservation, no way to call customer service, no resolution -- con artists who need to be shut down! Reserved a room found on TripAdvisor through Hotel never received a reservation. Customer service number on the confirmation we received from / Website glitch - wrong hotel allocated

Aug 16, 2016

I am not very happy with this website company. I recently booked a hotel at the Dead Sea, but the hotel noted in the confirmation email was completely different to the one I selected, and paid for. We realised this problem existed, contacted, and they replied that nothing could... / Otel took my money, but never booked a room for me!

Jul 19, 2016

I booked a hotel using At first glance, everything seamed to be fine. The charged my Debit Card and emailed a booking confirmation as well as my reservation voucher. The problems started when I arrived at the hotel. They new nothing about my booking with I immediately... / Bad experience

May 20, 2016

I booked a hotel on in the Madison Wisconsin, area and had a list of Madison Wisconsin location I booked a hotel and when I got to the hotel my reservation was in Madison Huntsville Alabama. After contacting they did nothing but laugh at me because they had my money... / Admin charge made following a diagnosed illness

May 04, 2016

Earlier this year, we booked flights for 3 people with Unfortunately, before flying, a cancer diagnosis has been made, and two of the travellers are unable to fly. On cancellation, the flight is charging £25 per person, and are charging £50 per person on top. How can this charge be justified and surely this is morally wrong. / Hotel Reservation/Fraudulent Charges

Apr 15, 2016

I made a reservation through, and was immediately charged 6 times for the room and had another $99.00 charge for "AMZN.COM" prime membership simultaneously. This company attempted to steal money from me, but my bank luckily spotted the fraud. I used this site after searching for review... / Hotel Booking

Feb 19, 2016

I booked (and paid) for a hotel in Maldives for August 2016. cancelled the booking 3 days later. This is their response after loding a complaint: "We regret to inform you that, due to hotel entering incorrect rates to their supplier system (10 times cheaper than original) they... / Zero customer service

Sep 22, 2015

Dear sirs, I must say i have never been more disappointed in a travel website. This is the first and defiantly the last time i use Due to my business, i travel on a weekly basis using hotels combined and i make the booking for all the lebanese business syndicate, embassy, and member... / Web site & customer service issues

Jun 25, 2015

I made an on-line booking for a hotel stay near Auckland Airport. The reservation was on behalf of a family member, so I gave their e-mail address. I rec'd a confirmation, but - for some unknown reason - the booking was cancelled by Otel. I did not learn this for 24 hours, and by..., (Metglobal) / WRONG BOOKING HOTEL

Feb 27, 2015

I am writing regarding the reservation OS- [protected] (query) SNM-[protected] at . I decided to book on line the Fairmont Hotel Rey Juan Carlos I, 5 stars in Barcelona Spain, check in the 23rd of May and check out the 27th of May 2015. The web site would not allow... / Can't get them online

Feb 14, 2015

Made a booking with with my credit card on behalf on mr ahmad barakat. The booking was with jolie ville hotel luxor egypt. The dates 17/3 - 27/3 this was confirmed on the 8.2.2015 at this persons email address [protected] the reference number for this booking from / Refused to settle claims for airfares and out of pocket expenses

Nov 07, 2014

On 26 October 14 informed by Hotel 20:00hr.via email, the day before travelling to destination that our accommodation was over-booked. Therefore we cannot go on our holiday to Uluru. Emailed to and was told that they can only refund the fully paid accommodation. My airfares from... / Rip Off

Oct 28, 2014

OTEL RIP OFF I was booked for the wrong dates. When Otel was contacted they said they couldnt do anything because of the Hotel policies. I got in touch of the hotel manager, who was very helpful especially for someone so busy, and she agreed to give me the right date at no cost. Otel still... / Booking not confirmed with the hotel

Sep 05, 2014

Otel.comI hade made a booking with on the 22nd may 2014.When i calll the hotel today on the 5th of september 2014 they said that your booking is not confirmed and we have some issue with which is none of my concern cause i have already paid the full amount.This is a very seriou... / Fraud

Jun 18, 2014 took booking and then when client went to hotel to check in the booking was not honoured...reason was did not pay the hotel in question. To me this is fraudulent as there was no arrangement in place with the hotel. Despite many communications have refused to... / Don't use this site!!!

May 05, 2014

We tried to make bookings online via on Sunday night - on hitting "proceed with payment" we entered our payment details which it processed then said to "Wait for the Confirmation Page" & then took us back to the Home Page. After 2 attempts at booking we contacted the Customer Care... / Bad customer service

Sep 17, 2013

None of customer service contact number is answering. i have made and paid in full for a reservation but the hotel is telling no reservation under my name was made by I called no reply, send a complain no reply. They have taken my money and this i started to... / Poor customer service - no interested in dealing with complains

Sep 10, 2013

I booked a hotel for 2 nights in Inverness with The hotel had a problem with the hot water and we could not shower. I asked for a reduction in our bill but was told by reception to go back to since we booked with them. said they would go back to the hotel but... / Stolen money

Sep 02, 2013

In June 2013 I booked and paid a hotel at Soon I cancelled my booking on and I received all confirmations of the cancellation and assurement that the money will be paid back. But refused to give the money back saying that the booking was not refundable. The...