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Resolved
O'reilly Auto Partstrasmission fluid

H

Was sold wrong trasmission fliud causing it to blow a compression valve and car to stop in street. If they tell you to use any of thier mulit-use transmission products DON"T...cost me 150 to get towed fixed hope no prement damage

Responses

  • Jb
    jbr09 May 22, 2012
    This comment was posted by
    a verified customer
    Verified customer

    If you come in and buy a bottle of transmission fluid and ask for help, the only resources we have are in the computer as by corporate policy for us not to use our cell phones. I'm sorry you were advised to buy the wrong transmission fluid type for your vehicle. My advice to you would be to research your vehicle's specifics as to what transmission etc... is actually in it and that may keep incidents like this from happening.

    1 Votes
  • Th
    the1mrbass Feb 18, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I disagree! The computer is NOT the only resource you have to look up correct vehicle fluids. Valvoline Fluid Recommendations and capacities is readily available from your DC and is specifically designed so the customer is not given the wrong fluids. This seems to be a major problem with OReilly...not enough knowledge and experience in the stores, and absolutely no support from "corporate" to educate employees and customers alike! The customer should not have to research their vehicles specs...that's the job of the so called "professional" at the store. When companies like OReilly and Auto Zone start paying better, and attracting people that have the knowledge and experience, or at least want to learn, and stop filling their stores with inexperienced kids that could care less about auto parts, they might actually gain some respect and confidence from their customers. Until then, NAPA and CarQuest will continue to prevail as the 'professional" parts stores.

    1 Votes

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