OnTrac review: Non-deliver

DATE & TIME EVENT CITY

08/17/23 4:14 PM Cannot deliver. Contact sender.

08/15/23 2:06 PM received at the facility. VIRGINIA BEACH, VA

08/06/23 12:45 AM Package data Delivered. VIRGINIA BEACH, VA

08/15/23 9:44 AM Out for delivery. VIRGINIA BEACH, VA

08/15/23 9:21 AM Package scanned at facility. VIRGINIA BEACH, VA

08/15/23 5:58 AM Packaged

received. 1LSCZM3002AL5TF

I ordered several products from a vendor and the delivery service failed to deliver my items either due to incompetence or theft. I reached out to Laser Ship/OnTrac's customer service and initially was contacted after two days by text message. This was only after I filled out their inquiry form several times. I explained what the issue was, and they stated that the tracker stated my package was delivered. That didn't happen I arrived at my home 20 minutes after the time that they said it arrived and there was no package found. I checked the tracker and the delivery person claimed they took a picture of the package on my front porch. The problem is wrong house and definitely not my front porch. As an investigator I can see that the picture of the residence was suspicious. No house number and doesn't look lived in. I would say some employees are definitely scamming. I also know why companies change their names. They were either bought out due to merger or they received so many bad complaints they had to, and I feel it was the latter. There is no one that you can a speak with in regard to your issue with the exception of a text. I will t buy from any company that uses this service. If they had tried to seriously resolve my issue I would feel differently. I have no confidence that this will be resolved with this company.

View 0 more photos