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CB Parcel Delivery Services OnTrac
OnTrac

OnTrac review: Friggin terrible logistics

N
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2:24 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I placed an order with Chewy and for some idiotic reason my package went from NJ to Arizona (I live in Ohio). Now it's delayed because the south can't do winter. It has medicine for my cats that now will be delayed until god knows when. I hope Ontrac goes out of business soon. Freaking terrible. Why would you ship a package across the entire country TWICE?

Recommendation: If you have a choice choose the post office or horse and buggy. It will get there faster.

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  1. OnTrac Contacts

  2. OnTrac phone numbers
    +1 (800) 334-5000
    Click up if you have successfully reached OnTrac by calling +1 (800) 334-5000 phone number 19 19 users reported that they have successfully reached OnTrac by calling +1 (800) 334-5000 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (800) 334-5000 phone number 70 70 users reported that they have UNsuccessfully reached OnTrac by calling +1 (800) 334-5000 phone number
    +1 (877) 227-5139
    Click up if you have successfully reached OnTrac by calling +1 (877) 227-5139 phone number 1 1 users reported that they have successfully reached OnTrac by calling +1 (877) 227-5139 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (877) 227-5139 phone number 17 17 users reported that they have UNsuccessfully reached OnTrac by calling +1 (877) 227-5139 phone number
    Sales
    +1 (877) 225-6837
    Click up if you have successfully reached OnTrac by calling +1 (877) 225-6837 phone number 0 0 users reported that they have successfully reached OnTrac by calling +1 (877) 225-6837 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (877) 225-6837 phone number 8 8 users reported that they have UNsuccessfully reached OnTrac by calling +1 (877) 225-6837 phone number
    Technical Support
    +1 (866) 432-4277
    Click up if you have successfully reached OnTrac by calling +1 (866) 432-4277 phone number 1 1 users reported that they have successfully reached OnTrac by calling +1 (866) 432-4277 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (866) 432-4277 phone number 9 9 users reported that they have UNsuccessfully reached OnTrac by calling +1 (866) 432-4277 phone number
    Claims
    +1 (302) 246-7136
    Click up if you have successfully reached OnTrac by calling +1 (302) 246-7136 phone number 0 0 users reported that they have successfully reached OnTrac by calling +1 (302) 246-7136 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (302) 246-7136 phone number 5 5 users reported that they have UNsuccessfully reached OnTrac by calling +1 (302) 246-7136 phone number
    +1 (587) 817-2380
    Click up if you have successfully reached OnTrac by calling +1 (587) 817-2380 phone number 0 0 users reported that they have successfully reached OnTrac by calling +1 (587) 817-2380 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (587) 817-2380 phone number 2 2 users reported that they have UNsuccessfully reached OnTrac by calling +1 (587) 817-2380 phone number
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  3. OnTrac emails
  4. OnTrac address
    2501 S. Price Road, Suite 201, Chandler, Arizona, 85286, United States
  5. OnTrac social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 27, 2026
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OnTrac Category
OnTrac is ranked 13 among 92 companies in the Parcel Delivery Services category
#11 ParcelForce ParcelForce #12 Hermes Germany Hermes Germany #13 OnTrac OnTrac #14 Parcel2Go.com Parcel2Go.com #15 Thailand Post Thailand Post

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Refused to refund after losing expensive package
4
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