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CB Parcel Delivery Services OnTrac Complaints #142-161
OnTrac

OnTrac review: Failed to deliver due to weather??

M
Author of the review
3:59 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

My package from Walmart was to be delivered on 8/27 only to find out that OnTrac delayed the delivery due to weather/service alerts. Not sure what 'weather' the driver was experiencing, as it was sunny all day on Friday. When I checked their website, there were no service alerts either.

Are these even trained drivers? This is the 3rd time OnTrac has failed to deliver packages to me. I have since called Walmart and instructed them to use either FedEx or UPS on all further deliveries on my account and strongly urged them to no longer use OnTrac and explained why.

Desired outcome: Deliver package to correct address and on time.

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  1. OnTrac Contacts

  2. OnTrac phone numbers
    +1 (800) 334-5000
    Click up if you have successfully reached OnTrac by calling +1 (800) 334-5000 phone number 19 19 users reported that they have successfully reached OnTrac by calling +1 (800) 334-5000 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (800) 334-5000 phone number 70 70 users reported that they have UNsuccessfully reached OnTrac by calling +1 (800) 334-5000 phone number
    +1 (877) 227-5139
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    Sales
    +1 (877) 225-6837
    Click up if you have successfully reached OnTrac by calling +1 (877) 225-6837 phone number 0 0 users reported that they have successfully reached OnTrac by calling +1 (877) 225-6837 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (877) 225-6837 phone number 8 8 users reported that they have UNsuccessfully reached OnTrac by calling +1 (877) 225-6837 phone number
    Technical Support
    +1 (866) 432-4277
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    Claims
    +1 (302) 246-7136
    Click up if you have successfully reached OnTrac by calling +1 (302) 246-7136 phone number 0 0 users reported that they have successfully reached OnTrac by calling +1 (302) 246-7136 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (302) 246-7136 phone number 5 5 users reported that they have UNsuccessfully reached OnTrac by calling +1 (302) 246-7136 phone number
    +1 (587) 817-2380
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  4. OnTrac address
    2501 S. Price Road, Suite 201, Chandler, Arizona, 85286, United States
  5. OnTrac social media
  6. Andrew
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    Jun 02, 2026
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OnTrac is ranked 13 among 90 companies in the Parcel Delivery Services category
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