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CB Parcel Delivery Services OnTrac Complaints #142-161
OnTrac

OnTrac review: Delivery

M
Author of the review
1:54 pm UTC

The delivery driver drove under our breezeway with less than 1" to spare, almost doing damage to our structure and the OnTrac truck. He then continued through, wiping out our hanging outdoor lights on his way. All other deliveries do not attempt this with their trucks. It was obvious there was little to no clearance before even driving forward into the port-a-cochere. The truck could have done heavy damage to the structure, as well as to the truck.

Desired outcome: Train their drivers better and monetary help for replacement lights

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  1. OnTrac Contacts

  2. OnTrac phone numbers
    +1 (800) 334-5000
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    +1 (877) 227-5139
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    Sales
    +1 (877) 225-6837
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    Technical Support
    +1 (866) 432-4277
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    Claims
    +1 (302) 246-7136
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    +1 (587) 817-2380
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    2501 S. Price Road, Suite 201, Chandler, Arizona, 85286, United States
  5. OnTrac social media
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    Jul 21, 2026
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OnTrac Category
OnTrac is ranked 13 among 90 companies in the Parcel Delivery Services category
#11 ParcelForce ParcelForce #12 Hermes Germany Hermes Germany #13 OnTrac OnTrac #14 Parcel2Go.com Parcel2Go.com #15 Thailand Post Thailand Post

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Refused to refund after losing expensive package
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