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CB Parcel Delivery Services OnTrac Complaints #42-61
OnTrac

OnTrac review: Absolutely the worst carrier ever!!

I
Author of the review
4:14 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

How lazy are OnTrac drivers? I do not understand how they can continue to do business. Other carriers set my packages behind the plants next to my front door. This female driver couldn’t take the couple of extra steps to take the same… This delivery driver is just lazy, and does her job “half-assed”. She just tossed my package from 5 ft away.
Luckily, there wasn’t anything fragile in the package, or I would have filed a lawsuit against OnTrac for their inability to do the job correctly.

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business carriers delivery drivers front door job lazy packages plants steps
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  1. OnTrac Contacts

  2. OnTrac phone numbers
    +1 (800) 334-5000
    Click up if you have successfully reached OnTrac by calling +1 (800) 334-5000 phone number 19 19 users reported that they have successfully reached OnTrac by calling +1 (800) 334-5000 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (800) 334-5000 phone number 70 70 users reported that they have UNsuccessfully reached OnTrac by calling +1 (800) 334-5000 phone number
    +1 (877) 227-5139
    Click up if you have successfully reached OnTrac by calling +1 (877) 227-5139 phone number 1 1 users reported that they have successfully reached OnTrac by calling +1 (877) 227-5139 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (877) 227-5139 phone number 17 17 users reported that they have UNsuccessfully reached OnTrac by calling +1 (877) 227-5139 phone number
    Sales
    +1 (877) 225-6837
    Click up if you have successfully reached OnTrac by calling +1 (877) 225-6837 phone number 0 0 users reported that they have successfully reached OnTrac by calling +1 (877) 225-6837 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (877) 225-6837 phone number 8 8 users reported that they have UNsuccessfully reached OnTrac by calling +1 (877) 225-6837 phone number
    Technical Support
    +1 (866) 432-4277
    Click up if you have successfully reached OnTrac by calling +1 (866) 432-4277 phone number 1 1 users reported that they have successfully reached OnTrac by calling +1 (866) 432-4277 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (866) 432-4277 phone number 9 9 users reported that they have UNsuccessfully reached OnTrac by calling +1 (866) 432-4277 phone number
    Claims
    +1 (302) 246-7136
    Click up if you have successfully reached OnTrac by calling +1 (302) 246-7136 phone number 0 0 users reported that they have successfully reached OnTrac by calling +1 (302) 246-7136 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (302) 246-7136 phone number 5 5 users reported that they have UNsuccessfully reached OnTrac by calling +1 (302) 246-7136 phone number
    +1 (587) 817-2380
    Click up if you have successfully reached OnTrac by calling +1 (587) 817-2380 phone number 0 0 users reported that they have successfully reached OnTrac by calling +1 (587) 817-2380 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (587) 817-2380 phone number 2 2 users reported that they have UNsuccessfully reached OnTrac by calling +1 (587) 817-2380 phone number
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  3. OnTrac emails
  4. OnTrac address
    2501 S. Price Road, Suite 201, Chandler, Arizona, 85286, United States
  5. OnTrac social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 21, 2026
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OnTrac Category
OnTrac is ranked 13 among 90 companies in the Parcel Delivery Services category
#11 ParcelForce ParcelForce #12 Hermes Germany Hermes Germany #13 OnTrac OnTrac #14 Parcel2Go.com Parcel2Go.com #15 Thailand Post Thailand Post

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Refused to refund after losing expensive package
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