The complaint has been investigated and
resolved to the customer's satisfactionResolved ONCOR — power outage
resolved to the customer's satisfaction
Oncor is truly unprepared and the least sympathetic business I have encountered in a long time. When your power goes off and you feel like a helpless victim, you should at least get some type of apology for the lack of service. No. One of oncors first statements was one of blame stating that we overloaod their system. Really? Could it be all the overgrown trees hanging on power lines already prior to the storm or the years old power lines that never get replace. Really? I guarantee you if one of oncor's executives didnt have power it would be someone's job on the line. But since it's average people involved, why not make them wait 4 days. Yes, 4 days and still no powers or answers. Yet they boast in their media statement on their website that this is not as bad as the million homes that were without power in 2004. Really?