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1.1 1115 Reviews

How responsive is Omegle's customer service?

8 Resolved
1097 Unresolved
Very poor 🤒
We don't know much about how Omegle handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Omegle and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Omegle reviews and complaints 1115

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Newest Omegle reviews and complaints

ComplaintsBoard
M
10:25 pm EDT

Omegle Search

Today a verification showed up every time I skipped as if I was a bot. Could you possibly fix this issue as I love to use omegle. Today a verification showed up every time I skipped as if I was a bot. Could you possibly fix this issue as I love to use omegle. Today a verification showed up every time I skipped as if I was a bot. Could you possibly fix this issue as I love to use omegle

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J
3:53 pm EDT

Omegle random banning

Hey, i’m using omegle for a while and it’s very funny, I was using normally but the moment I next the person appeared a capchta, I though it was normal and just one time, but every single time the capchta appears again, it’s really annoying and u toke off the feedback button so I can’t solve the problem like this, I tried everything, please i’m not a smammer and no a robot, and this really diminishes the fantastic view I had on the site, before this problem I told everyone about how incredible it was, now it’s awful, you should pay more attention on real spammers and robots and less attention on innocent people, now I see that y ip is on “blacklist” and I can’t do nothing.

Please solve this problem, thank u

My ip adress 99.111.152.150.

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8:20 pm EDT

Omegle omegle/captcha

For the past while I've been getting the captcha at a constant rate. Usually if I'm on frequently the captcha will appear. If I leave it alone for a day(about 24 hours) it works again. This time I only rolled about 5 times and the captcha appeared and it won't go away even after filling out and makes me fill it out every single time. I'd appreciate it if there was a way to remove it. I RP on Omegle on a regular bases and it takes a lot of rolls to find a good partner or to talk with someone who won't block you. I'm not a robot and I just can't stay on regularly if I'll have to do the captcha every single time when it takes a good 20 rolls to find a good partner. And then another 20 to find another at minimum.

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8:16 pm EDT

Omegle child pornography

I was on omegle at roughly 11;45 pm but no later than 12;00 on wednesday 8th june and I live in britain. So I was coming across someone and it was a woman licking the vagina of a 5 year old. The person typing said he was the dad and the woman was the mum and the child was the daughter. The mum then made the child lick her vagina while putting a dildo in it. The man said he enjoyed to [censor] her too. Can't remember much else

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KNicole Taylor
, US
Jun 09, 2017 12:38 am EDT

This happened to my friend and I exactly 5 minutes ago. We live in Colorado and it is 11:33 pm June 8th 2017 and we were going through video through video and we saw this man with a little girl who was about 5 years old and the man was touching on her an kissing her and then he pulled down her pants and underwear and then he started to eat her out. It is so weird that this happened on the same day and around the same time frame... My friend and I are truly traumatized and we are trying to warn people about this but they think we are joking. Why would we joke about a little girl being used like a toy.

ComplaintsBoard
I
6:51 pm EDT

Omegle youtubers

So I was on omegle right and I'm under 18 and this guy was looking at me funny so I said u good? And was a little rude cause he was maddd weird but he was too. Anyway I said I was 15 and he said he was 18 then said see yourself in YouTube and went next but he didn't ask for my permission or anything. Was he joking or not but I'm freaking out cause I don't want to be on YouTube

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2:53 pm EDT

Omegle recaptcha

Hello, first of all i really like what you're doing with this website. But last time i get on omegle a weird thing happened. I'm getting check if i'm not robot every single time, i next or the stranger next. It's really annoying because i'm not a robot, i'm not using any fake camera, not giving any links. I would love to not be on this black list. Here is my ip if you can do something about it 85.170.100.97

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J
4:59 pm EDT

Omegle omegle

It was brought to my attention that some creep/creeps had lifted video from the last time I had been on omegle (over a year ago) and had been using my image for purposes I do not even want to conceive. As omegle has precisely zero contact information, I am tempted to go to the police. As of now, this platform is my only method of getting word out to the public about the dangers this site can pose to your image.

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10:39 pm EDT

Omegle a pedophile on omegle

I was just on omegle and a 47 year old male was looking for a younger female. I played it off as if I was a 15 year old girl and managed to get his ip 173.79.181.254. The ip should trace back to a verizon phone around the dc area. He wanted me to send him naughty pictures and kept asking if people were home. He obviously was trying to get nudes and/ or other services as I said I lived in Tennessee (just said a random state) he replied saying he'd be going to Gatlinburg, Tn in august. The kik account he used to contact me was mddolohin1971.

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3:13 pm EDT

Omegle recaptcha

Hello Recently Recaptcha has been asking me to prove i am not a robot every time i skip someone or they skip me. i do not furiously skip people I generally wait for them to skip me and if they talk to me i will only skip them if they are rude but it still thinks i am a robot(i do not use and 3rd party apps or simulated webcams at all) i only go on talk to people then exit out. Someone on there could have possibly installed soft where when they say they can prove where is am. Thank you so much for hearing this and please work on Recaptcha or take me off the list of robots please My IP address is as follows
107.3.23.90
Name: Ethernet
Description: Realtek PCIe GBE Family Controller
Physical address (MAC): 54:ab:3a:c4:32:80
Status: Operational
Maximum transmission unit: 1500
Link speed (Receive/Transmit): 1000/1000 (Mbps)
DHCP enabled: Yes
DHCP servers: 10.0.0.1
DHCP lease obtained: ‎Saturday, ‎May ‎13, ‎2017 4:02:27 PM
DHCP lease expires: ‎Saturday, ‎May ‎20, ‎2017 4:02:27 PM
IPv4 address: 10.0.0.141/24
IPv6 address: 2601:183:c581:938d::d6df/128, 2601:183:c581:938d:911d:bcec:4f9:a73c/64, 2601:183:c581:938d:3195:8c6e:789:ee6/128, fe80::911d:bcec:4f9:a73c%3/64
Default gateway: fe80::1286:8cff:fe23:cb3e%3, 10.0.0.1
DNS servers: 2001:558:feed::1, 2001:558:feed::2, 75.75.75.75, 75.75.76.76
DNS domain name: hsd1.ma.comcast.net
DNS connection suffix: hsd1.ma.comcast.net
DNS search suffix list:
Network name: Network
Network category: Private
Connectivity (IPv4/IPv6): Connected to Internet

Name: Wi-Fi
Description: Qualcomm Atheros QCA9377 Wireless Network Adapter
Physical address (MAC): 54:8c:a0:c6:f7:93
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.117.45/16
IPv6 address: fe80::1c44:77a3:a6a5:752d%12/64
DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
Connectivity (IPv4/IPv6): Disconnected

Name: Local Area Connection* 12
Description: Microsoft Wi-Fi Direct Virtual Adapter #2
Physical address (MAC): 56:8c:a0:c6:f7:93
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.36.37/16
IPv6 address: fe80::c9ba:ca6f:cf12:2425%25/64
DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
Connectivity (IPv4/IPv6): Disconnected

Name: Bluetooth Network Connection
Description: Bluetooth Device (Personal Area Network)
Physical address (MAC): 54:8c:a0:c6:f7:94
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.204.171/16
IPv6 address: fe80::186:6746:99f2:ccab%2/64
DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
Connectivity (IPv4/IPv6): Disconnected

Name: Teredo Tunneling Pseudo-Interface
Description: Teredo Tunneling Pseudo-Interface
Physical address (MAC): 00:00:00:00:00:00:00:e0
Status: Operational
Maximum transmission unit: 1280
IPv6 address: 2001:0:9d38:6ab8:18a8:a5c:94fc:e8a5/64, fe80::18a8:a5c:94fc:e8a5%30/64
Connectivity (IPv4/IPv6): Disconnected

Name: Hamachi
Description: LogMeIn Hamachi Virtual Ethernet Adapter
Physical address (MAC): 7a:79:19:65:39:80
Status: Not Present
Maximum transmission unit: 0
Connectivity (IPv4/IPv6): Disconnected

Name: Local Area Connection* 4
Description: Microsoft Wi-Fi Direct Virtual Adapter #3
Physical address (MAC): 56:8c:a0:c6:f7:93
Status: Not Present
Maximum transmission unit: 0
Connectivity (IPv4/IPv6): Disconnected

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ComplaintsBoard
O
1:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Omegle user trying to blackmail me for no reason?

A user tried to talk to me asking "will you talk to a black screen?" so i told him why most people skip on a black screen. then a few messages down he continued to tell me he could find me from my IP address and he was going to sell it on the deep web with my image photoshopped nude? I'm not even sure if thats possible but he threatened me with my location and to sell my information. i have the full log and people like this should be banned.

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B
8:30 pm EDT

Omegle recaptcha

hello i was going about my business on omegle talking to people trying to make friends and i came across someone who said they could tell where i lived (i've encountered this before) so i said something like yup dude you are the third one already, but cool party trick and we had a short little conversation that couldn't have lasted longer than 10 minutes and then the next time i tried to start a new chat reCaptcha popped up as it did the next time and the next and so on . i did some research and believe that this person somehow tampered with my ip address so omegle thinks i am a robot now. (ive tried restarting my router, downloading vpns and nothing has seemed to work so im asking would you be able to take my ip address off the blacklist or the list of robot ip addresses

2601:183:c581:938d:6438:e9eb:da8b:3d69
107.3.23.90
IPv6 address: 2601:183:c581:938d::29d8
2601:183:c581:938d::e9bf
2601:183:c581:938d:4523:ec37:c084:52a2
IPv6 DNS Servers: 2001:558:feed::1
2001:558:feed::2
IPv4 address: 10.0.0.141
IPv4 DNS Servers: 75.75.75.75
75.75.76.76
Primary DNS suffix: hsd1.ma.comcast.net
Manufacturer: Realtek
Description: Realtek PCIe GBE Family Controller
Driver version: 10.14.123.2017
Physical address (MAC): ‎54-AB-3A-C4-32-80

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A
8:25 am EDT

Omegle no reason for ban

Hi, I was singing while playing my ukulele on the video portion of Omegle. I wanted to see what people thought because I want to start a small street performance for a little extra money to put into my savings account. Everything was going well and people were actually very nice and supportive. As I was going to another person, my screen said that I got banned for inappropriate behavior. Then it sent me to an random page with a prerecorded video of a woman stripping. I immediately clicked off as I did not want to see this. After I went back onto the Omegle website there was an option for an unmonitored section. I attempted to sing and play to the people who were on this but they all were there for something else, not to listen and give their opinion. I reluctantly closed my laptop because I only managed to get about four opinions before I was banned.

Typically, I would just wait for the ban to pass and try again. But as I was going through the monitored section when I was playing, many people were doing inappropriate things. Some were masturbating, flirting, and even asking me to do very risqué things. I did not mind the compliments such as "you are very pretty." But some men said that I was "sexy." As a fifteen year old girl I should not be seeing older men being sexual with me in any kind of way.

The main problem I have with this ban was that I got banned for singing and playing my ukulele while the men and women who were masturbating and being pedophiles were not banned. I am not angry, just confused and would like an explanation.
Kindly
-Abby

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Robin Gibcus
, US
Aug 05, 2017 5:00 am EDT

Hey, I have the same thing as you have. Just trying to get people's reactions on my music and see what they think... Now I am banned for no reason, and there is no way to contact an admin...

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Caitlyn Venter
, US
Jul 03, 2017 1:05 pm EDT

Every time I start a new chat I need to complete a 'challenge' and its become really annoying and time consuming. why?
I don't know what its for.

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Kimberly Lakes
, US
May 07, 2017 11:55 am EDT

this happens to me all the time threaten to sue them if they don't remove the ban thing for good and i'll even be back

ComplaintsBoard
M
7:10 pm EDT

Omegle banned for bad behavior without bad behavior

I'm chatting gently and not rude, interested in natural science, but after a long interesting chat I try to access the next week and I got banned without motivation. Why? What can I do? This is not the first time, please do something. I'm a really polite guy, but that doesn't matters. Omegle has no customer service, the advice reports "the ban wont last forever" but i'm banned from nearly three weeks, that is rude and not fair.

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K
4:09 am EDT

Omegle calls

I would like to inform you that my number is been circulated at your app with no reason, by someone else, I don't even use this app, and now I am getting so much of calls from all overs, it's a very big problem for me, so kindly please look for it, as I am having a lot of trouble, and the guys who are calling me, speak abuse, I can't tolerate this anymore, so plz look over your privacy policy, and kindly resolve my problem

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S
2:34 am EDT

Omegle number circulated

I would like to bring to your notice that my number is being circulated at your app for no reason. Kindly look into it at the earliest and stop it. There should be firm guidelines when somebody is putting some contact details at your website. Some OTP service or something. Your site is being used to harass people around. Look into the matter or else I shall report about it soon.

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6:08 pm EDT

Omegle I found child porn

I found a child predator promoting a link he says is child porn. He says he sees nothing wrong with it. I took many photos of the chat. I've tried to keep him talking as I don't know what to do. I'm talking with my friends and have no idea what to do. I don't want to get in trouble by my parents or if the link is fake the police. My dad works for the state too. I'm honestly really scared and concerned for this little girl

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kaven boloing
, US
May 24, 2017 2:30 am EDT

Omegle site is horrible and should be taking down older.men do be on their posting them self having sex with kids taking kids nude photos of them it should have been taking down a long time ago it says kids shouldn't be on their without their parents and they do and these old pervs be looking for kids the police should go to that site and catch those pervs and shut them down we should report this.omegle site all over the internet wish I was a police I would have been report it and stop this site is disturbing I go just to observed and if I was a cop like I said before it would be shut down we need to protest more about this site to keep the kids off

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Bernedette Becker Dorothea
, US
Apr 22, 2017 5:14 pm EDT

I found my 11 year old daughter talking to a man..this was thier conversation

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11:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Omegle Giving out my phone number

I'd like to make a complain about someone I do not know giving out my number on Omegle. I do not use the website and do not have an account there at all.

This is now the third time I have received random text from strangers claiming that they have gotten my number from Omegle and saying I am either Lina or Emily or Amira (maybe there are a few more that I may now know about). The first time was about a month ago, and I thought "okay, maybe it's just one time", and then a few weeks I get text messages and calls from a few other strangers claiming the same and saying that I promised nudes via Omegle, again, I have never logon to Omegle.

I am tired of getting these calls and messages from the random strangers for the above claimed, I do have my number published online strictly because of Interior Design Consultation purposes.

Please do something about it, I suggest having a filter that filters out my number on your chat defaults. Unless you would suggest I go to the authorities i.e. the police. Thanks.

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jeon joon
, US
Jun 02, 2022 11:11 am EDT

Hi! I am going through the same situation now. Could you please let me know what did you do to stop those calls? I am stressed out about these unknown calls.

ComplaintsBoard
P
5:04 am EDT

Omegle Omegle banning

i was on omegle fully clothed, not being rude to anyone and i got banned? and omegle sent me to the un monitored side which is gross. i was literally away from the screen talking to my friend about killing a mosquito in the room when i got banned? i would like to be un banned please and thank you. I literally do not understand why the site randomly blocked me i am so shook.

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M
9:38 am EST

Omegle Omegle won't match me with people with the same interests

I have a quite big list of interests on Omegle, and I never had problems getting matched with someone who shared at least some of them.
I haven't been able to do that for the past two days: no matter how many interests I put in or how popular they are, I always get the "Omegle couldn't find anyone who shares interests with you, so this stranger is completely random. Try adding more interests!" automatic message. I know it can't be true, 'cause it's always worked for me ad some of my interests are REALLY popular.
I tried changing browser, IP, and even incognito mode. Still getting the same message.
I'd like this problem to be fixed, or else I'll have to go look for another IM site.

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Sahil Deorukhakar
, US
Jan 23, 2023 1:44 pm EST

Same issue but I'm able to connect the popular interest but unpopular interest gets connected but I can't send or receive messages

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Emjaymjmj
, US
Jun 20, 2022 10:43 am EDT

Just spans and finds all the Indian men. Or kids that are way too young. And no one talks they just stare and press escape.

ComplaintsBoard
L
7:02 pm EST

Omegle Being banned/recaptcha

I am now recieving the message of "Error connecting to the server. Please try again" every time I go onto Omegles chat.
If I have been banned it is a great shame because I have used this website many times to make new friends.
Before I was supposedly banned I kept recieving ReCaptcha, despite the fact that I am not a bot on the site. However when I saw bots on the site I did click off the chat so I didnt waste time reading what they had to say. Please Omegle, unban me. I am a real person that really loves your site, I think that it is a great idea.
Thank you very much.

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Omegle In-depth Review

Website Design and User Interface: The design of Omegle's website is simple and straightforward. The user interface is clean and easy to navigate, making it a breeze to use the platform.

Ease of Use and Navigation: Omegle is incredibly easy to use. Simply visit the website, click on the "Start a chat" button, and you'll be connected with a random stranger instantly. The navigation is intuitive, allowing users to easily switch between text and video chats.

Features and Functionality: Omegle offers a range of features to enhance the chatting experience. Users can choose to have text or video chats, and there is also an option to add interests to match with like-minded individuals. The platform also allows users to share files and send links during the chat.

Privacy and Security Measures: Omegle takes privacy and security seriously. Chats are anonymous, and the website does not require any personal information to start a chat. However, it is important to note that since chats are anonymous, users should exercise caution and avoid sharing sensitive information.

User Base and Community: Omegle has a large and diverse user base, making it easy to find someone to chat with at any time. The community is generally friendly and open-minded, but as with any online platform, there may be some individuals who do not adhere to proper etiquette.

Customer Support and Responsiveness: Omegle provides customer support through their FAQ section, which covers most common questions and issues. However, the responsiveness of the support team could be improved, as it may take some time to receive a response.

Mobile Compatibility: Omegle is compatible with mobile devices, allowing users to chat on the go. The website is responsive and adjusts well to different screen sizes, providing a seamless experience on smartphones and tablets.

Advertising and Monetization: Omegle is a free platform and relies on advertising to generate revenue. While there are some ads on the website, they are not overly intrusive and do not significantly impact the user experience.

Overall User Experience: Overall, Omegle offers a unique and enjoyable chatting experience. The website design and user interface are user-friendly, and the range of features available enhances the overall experience. While there are some privacy and security measures in place, users should still exercise caution when chatting with strangers online.

Pros: - Simple and clean website design - Easy to use and navigate - Range of features to enhance the chatting experience - Large and diverse user base - Mobile compatibility for chatting on the go

Cons: - Customer support responsiveness could be improved - Some individuals may not adhere to proper etiquette - Users should exercise caution when sharing personal information

How to file a complaint about Omegle?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Omegle. Make it specific and clear, such as "Unexpected Ban from Omegle without Reason" or "Poor Video Quality on Omegle".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Omegle. Include key areas such as:

  • The specific problem you faced, whether it was technical issues, user conduct, moderation concerns, or privacy matters.
  • Any relevant transactions or interactions you had with the company, including dates and times if possible.
  • Describe the nature of the issue in detail, explaining what happened and how it deviated from your expectations.
  • Include any steps you took to resolve the issue with Omegle, such as contacting customer support, and the responses you received.
  • Explain how the issue has personally affected you, whether it was wasted time, emotional distress, or any other impact.

5. Attaching supporting documents: If you have any screenshots, chat logs, or other documents that support your complaint, attach them to the form. Be cautious not to include sensitive personal information in the documents you upload.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you may have incurred as a result of the issue with Omegle. In the 'Desired Outcome' field, describe what resolution you are seeking, such as an account unban, an apology, or a service improvement.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Omegle on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so it is important to check back regularly.

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