Sub: prompt Actions necessity for giving HBU S/Fixed connection to my Home.
An account of getting the Internet connection of Home Broad Band unlimited S / Fixed to my Home, I submitted my application through your Alkhoud Round About Brach office Incharge Mr. Khaloud Abdullah Al- Balaushi on 08/02/2017 and I got my request Id bearing 127986. On the day itself, I received SMS from Oman Tel office pertaining spot / vision inspection by Oman Tel‘s Employee or Engineer to my Home.
In order to spot inspection for giving Brand bond connection at my home, An Engineer of MHD visited my home, who took photos of my house and wrote the Fiber Optical connection junction number that are located behind my house.
On succeeding week, Three Nos Technicians, /Skilled workers who visited my house and provided connection from one joint of” Fiber Optical junction” through land to my home (fixed small box inside my house) and I put my signature, as they required, in a form even though I was unaware the status work completion, subsequently, following day they came and completed their work.
Successively, I received a phone call from Oman Tel office pertain the status of Technician /skilled workers work, and that Oman Tel office confirmed the work completion by technicians and consecutive day, an officer /Engineer from Oman Tel office visited my house and fixed HUAWEI Modem in my house who asked me” not to disconnect the modem from electrical power connection for forthcoming/ next three days”.
Beside that I waited for three days for arrival of Oman Tel office’s Engineer giving internet connection to my house nevertheless it was fruitless. Meanwhile, I contacted the Oman Tel office and explained all above mentioned manifestations to them and requested to give Home brad bond fiber Optical connection at the earliest .The Oman Tel office Explained / replied that the technicians gave wrong connection to my home through OODEROO Fiber Optical junction instead of Oman Tel Fiber Optical junction .
Later a week, some technician arrived to my home and provided fiber optical connection through land from another Fiber Optical junction that belongs to Oman Tel (Fiber Optical junction).
Then, I did not receive any phone calls from Oman Tel office furtherly; however, I contacted the Oman Tell Office more than 07 times through their Toll Free number last week. The Oman Tell officer responded that the Oman Tel office conveys information to the concern Engineer/technicians/Skilled Technicians for identification problem at the earliest.
Sir, accordingly, nearly more than one month concluded, thus I request you to take prompt action to give Home Broadband unlimited S/Fixed connection as soon as possible to my home.
Anticipating your auspicious reply
Thanks and regards
Mohan Shanmugam (Request id: 127986 AND LAND LINE: [protected])
Email ID: Shanmugam.[protected]@gamil.com.