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Oman Telecommunications Company / Omantel Complaints & Reviews

Oman Telecommunications Company / Omantel / cancelled applications without prior notice or information

mylagonzaga on Apr 24, 2018

We have applied for Home broadband service on March 29 having reference # 217805 telephone # 24035164 after 10 days, despite daily follow up on customer service, they have cancelled the application without given reason. On April 11, we have applied for new Home Broadband connection since...

[Resolved] Oman Telecommunications Company / Omantel / new broadband connection

ali8989898989 on Mar 26, 2018

Dear Sir / Madam, Trust You keep doing well, I was following more than 5 months with Omantel to apply the Home broadband connection for my house, finally 23 Jan only get to apply. still no any proper valid response from Omantel. I really appreciate for your co-operation on this for me to...

Oman Telecommunications Company / Omantel / landline 24815790 - cannot make calls to mobile

George Mathew Joji on Mar 4, 2018

I had an internet package Account no 39399000 George Mathew. (RO 20.000 / month) I have requested to upgrade to fiber optics. Since Oman broadband provided the fiber optics, they gave a new no 24821746. (Dec 2017).So I disconnected 24815790 in January. On 05.02.18, I change the 24821746 to...

Oman Telecommunications Company / Omantel / home landline and broadband connection

kamarudheen on Jan 1, 2018

Dear Brother / Sister Please be informed that I have been using your facility for more than 7 years now. Unfortunately 3 weeks back my land line and the internet connection is not working. I had been to omantel office and they asked me to log a complain with the call center and the issue...

Oman Telecommunications Company / Omantel / home broadband

ayries on Nov 19, 2017

To whom It may concern, I want to complain about my line 24397801. I want to cancel this account and until now it was active and my bill is ongoing. I told them to shift to my new place and nothing happens after 2weeks. I keep going back to omantel center and always say to wait for few...

Oman Telecommunications Company / Omantel / home broadband connection

Aaishah on Oct 19, 2017

Omatel representatives visited my house Al Mawalieh near Mazoon Mosque, to take measurements to upgrade my home broadband connection to fiber optic. But after that there is action further. Now when I call them they are saying my request to upgrade is expired and I have to contact Omantel...

Oman Telecommunications Company / Omantel / internet connection - 24137761


I applied for a landline connection with ADSL connection in March 2017. For two weeks there was no response. I did several complaints by making calls and visiting Omantel outlets. There was no response. Then the Omantel staff advised me to apply for Fiber optic connection which will cost...

Oman Telecommunications Company / Omantel / fixed line internet facility

Suresh T C on Sep 23, 2017

Dear Sir, I Mr.Suresh Thekkethil Chami currently residing at Duqm is owning a fixed landline # 25215188 with internet facility package RO 20.00 per month package. I regret to inform you the very poor service from the Omantel customer service in spite of several complaints about the...

Oman Telecommunications Company / Omantel / new broadband connection

benny joseph on Sep 20, 2017

ear Sir, I am staying in Royal Hospital Complex and have applied for a new internet connection ( application no. 165686) on 11th September 2017. I have contacted 2 times to the Omantel office near to Royal hospital to get the status. no one is able to give me an answer- Status in the...

Oman Telecommunications Company / Omantel / Home Broadband Internet

mpv288282 on Sep 7, 2017

Dear sir, My broadband Internet Service (25504708) were not working since 10th August 2017. I placed a call to the customer care center on 16/08/2017 and registered a complaint having complaint no-081710298. After 3 days of registering the complaint, some one from near service center...

Oman Telecommunications Company / Omantel / delay to give me wifi and no response

sarfaraj on Sep 4, 2017

Hello Omantel service provider Its a great sorrow i am writing complaint again omantel because level of my patience got finished. I applied for omantel home broad band service last month dated 12th August with reference number 158818 but still i didn't got any response. Even i called customer...

Oman Telecommunications Company / Omantel / payment not update in our account

prabilash on Aug 28, 2017

Our Account Number Is 79872591 (Business), We maid Payment Ro.212.800 in Oman National Engineering & Investment Co. On 08/08/2017, But Until Now Not Credited in our account, Payment Was Cheque, Today Our account is inactivated regarding this payment, I check With Oneic counter in ibri...

Oman Telecommunications Company / Omantel / my landline is not working and nobody is answering my calls at both head office and customer care/service centre

My landline is not working. I have changed the batteries on the phone, checked the wiring - as much as is visible - and no breaks or damage that I can see. I have called both - 24242424 and 24241999 - and neither is answering my call. Great for a telephone company/ provider!!! Not even a...

Oman Telecommunications Company / Omantel / for amount hond

Mohammad Akram Khan on Aug 20, 2017

Dear Sir, I was trying to make payment to Oman Tel bill was amount 18.500 on 05.08.2017 but unfortunately transaction has been cancelled and payment has been hold so i called the NBO customer service and Oman tel customer service also and Nbo customer service executive said that thi...

Oman Telecommunications Company / Omantel / stupid response in omantel

Sudheergopan Gopan on Jul 8, 2017

I Sijesh Anorammal working as Sales Staff in LULU hypermarket Ibri, i am here to inform you that i have remitted full amount and closed my due in 14/01/17, plan for iphone 6s Plus, its been long 6 months I am waiting for my advance amount that is National deposit 50 OMR paid in the first...

Oman Telecommunications Company / Omantel / home internet

Rizwankhan2017 on Jul 6, 2017

I apply for internet connection 7 months ago. They came and fixed the Oman tell box with me home boundary wall and bring cables into my home. But after that they disappeared since 4 months. I complaint at Oman tell office lulu huyper market all bruimi but invain. Plz take some action and...

Oman Telecommunications Company / Omantel / Sir, my home broadband connection with telephone (24703123) is not working since last 4 days. Please check & clear the issue at the earliest.

subhesh on Jun 5, 2017

Please clear the issue at the earliest. Area - Behind Indian School Muscat (Darsait area) Awaiting your immediate response. if any details please contact :

Oman Telecommunications Company / Omantel / mobile phone

Nadege poinsard on May 22, 2017

My mobile phone was "no service" on Thursday, I went to Omantel, did the classical procedure by taking of the SIM card and on again but still not working! they changed my SIM card on that same day but on Sunday it happened again! I am actually in Europe so can't go to an Omantel office and...

Oman Telecommunications Company / Omantel / Internet home broadband

Melinda81 on May 4, 2017

Our internet is not working for 3 days. Technician came 2 days ago because someone elses report. The whole building not getting any signal, not even telephone line from the box on the street that what the technician found out. Everyday im getting different answers from omantel on the nr...

Oman Telecommunications Company / Omantel / Amount deducted from my bank account for no reason

VidyaRamOfficial on Apr 25, 2017

A total amount of omr. 22.000 has been deducted from my bank account as follows : 19/4/2017 - omr. 10.000 at pos 149697 omantel muscat oab 19/4/2017 - omr 10.000 at pos 149761 omantel muscat oab 25/4/2017 - omr. 2.000 at pos 564035 omantel muscat oab Total of omr. 22.000!!! I do not have...