Old Navy review: coupon adjustment ( 1 comment)

Purchased well over $100 of merchandise at Old Navy, Plymouth, ma - forgot $30 off coupon. Sales slip was sent home w/son to NC, Went back to store following week with credit card and coupon to have transaction recalled and coupon applied. Manager, Lindsay, said the receipt was needed. So left, called the Old Navy credit card co and explained the issue - Margie said I have 30 days to redeem the coupon with the sales slip - so called my son to have the receipt mailed back. Went on vacation for 2 weeks, came back last weekend, went down to the store with the receipt today and :Lindsay told me, enjoying every minute of it, that their policy was to not redeem a coupon on a sales slip unless I brought all the merchandise back, returned it, repurchased, and used the coupon - well, you could have told me that the at my first visit and not wasted my time. Called the corporate office and complained about their policy and the manager's idea of customer service. So I have a promise that, with enough customer complaints, they will reconsider their policy, given that so many other stores accept a slip and the coupon after the fact. Also, they are sending a $15 gift card for my trouble - at least it's half of what I could have saved. I'll be spending it at another Old Navy - NOT Plymouth...then cancelling my ON credit card and shopping at Kohl's, where they know the value of their customers.