Ogawamaster drive plus graphite

M Jul 05, 2019
This review was posted by
a verified customer
Verified customer
Review updated:


My name is Mahathir Yusup. I just bought an Ogawa Master Drive Plus which has been delivered on the 27th June 2019.
The massage chair has been used no more than 5 times up till today, 5th July 2019.

When I switched on the Massage Chair today, the screen went blank with an error code 09. And then the roller started banging causing a very loud noise when it was switched on. This is very frustrating as the massage chair is NOT EVEN 1 WEEK old and already has this problem.

I tried switching it off and waited more than 30 minutes but still the screen was blank and the banging noise was still there. I attached here a video of the massage chair with the banging noise as a proof as well.

Please someone get back to me on this.

Super frustrated client,


  • Me
    Mervin Vin Jul 14, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Have you contacted them? Because I heard that Gintell is giving one to one exchange if there's any problem with the massage chair within a week, I'm not so sure about Ogawa, maybe you can get your chair fixed, and please be careful next time, many are falling victim for these chairs

    -3 Votes

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