Ogawa — master drive plus graphite
My name is Mahathir Yusup. I just bought an Ogawa Master Drive Plus which has been delivered on the 27th June 2019.
The massage chair has been used no more than 5 times up till today, 5th July 2019.
When I switched on the Massage Chair today, the screen went blank with an error code 09. And then the roller started banging causing a very loud noise when it was switched on. This is very frustrating as the massage chair is NOT EVEN 1 WEEK old and already has this problem.
I tried switching it off and waited more than 30 minutes but still the screen was blank and the banging noise was still there. I attached here a video of the massage chair with the banging noise as a proof as well.
Please someone get back to me on this.
Super frustrated client,