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3.2 357 Reviews

Office Depot Complaints Summary

191 Resolved
166 Unresolved
Our verdict: While Office Depot has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Office Depot reviews & complaints 357

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12:08 pm EDT
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Office Depot stolen money

I ordered a product from Office Depot in the middle of May. They told
me what day my item would arrive, and I took off 4 hours from work so I
was able to receive the item.I waited, and waited. Finally, I
called them to ask where it was. Office Depot told me it was still in
transition, but if I wanted to know specifics, I should call the company
that handles their shipping, which was not Office Depot. I called
them, and they told me the item was damaged in shipping yesterday. I
called Office Depot, upset that I took off from work when they could
have told me they broke my item.Their response was so
frustrating, (a lot of blame between them and the shipping company they
chose to use) I cancelled my order and asked for a refund.I was told my refund would be processed and I would see the money credited back to my account in 5-7 business days.7 days later, no refund. I
called back, the representative told me there was no refund processed
to my account! I was furious. They told me they would process it and
in 5-7 business days, I should see that refund. I asked to speak to a
supervisor. I was put on hold for 25 minutes before they finally hung
up on me.I called back the next day. To my utter surprised, my refund HAD NOT been processed. I was livid. This
went on for the next 3 weeks, until finally, 15 days later, they
finally (appeared) to actually initiate a refund. 5-7 business days,
they said. I was extremely skeptical, but what could I do? I asked to
have a supervisor call me. I was told one would call me back as soon as
they became available. 4 days later, no call. On the 7th day,
I called back because, SURPRISE! No refund. I also mentioned, nobody
called me back from their "escalation department" (also known as the
garbage can), and I was told, "Oh, someone called you. You didn't
answer." Funny, because my phone didn't register a missed call, or a
message left. It became clear to me that I was being scammed by Office
Depot. I was furious, and the lady on the phone told me that I would
get a call within FOUR business hours for a supervisor to handle this
issue.2 days later, guess who didn't call? I am not sitting on
nearly a month later, currently on hold with my 7th agent who just let
me know I can expect my refund in... 5-7 business days! According to
her, she's checking right now to see if one of these hypothetical
creatures known as "supervisors" are available to process this refund
"sooner" - sooner than what? Next year?!Once I get off this phone call, I am calling my bank and reporting fraud on my account.WordS
to the wise - NEVER DO BUSINESS WITH OFFICE DEPOT. Should you place an
order and get your item - good for you. God save your soul if you ever
have an issue or request a refund. You will waste months attempting to
get your money back frin these thieves and liars.Been on hold now for over 40 minutes - you think they'll ever come back?What a worthless, crap company.

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Matthew Chavis
, US
Feb 01, 2016 5:40 pm EST

I think you just had a bad experience. A poor choice made by the manager on duty. As a manager of a store myself. There are many venues in which they could have defended your money.

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8:23 am EST
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Office Depot electronics tech support

When my computer started running slow, I tried some things myself (disc cleanup, scan, etc.) then ended up calling for Office Depot online tech support. I paid $169 for a tech to "fix" my slow computer, and afterward my computer was a little better but still quite slow. It's now 13 days later and my computer is worse than ever. If I had read the service contract before getting the service, I would have read that Office Depot guarantees absolutely nothing. They do not guarantee to repair your computer at all, and once you hang up the phone you are finished no matter how badly your computer runs. My bad. I hope this warns other consumers. By the way, the tech did offer an extended guarantee, but I would have to go to Office Depot's store to sign up for it, and our local Office Depot store has closed and gone out of business. Gee, I wonder why?

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3:32 pm EST
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Office Depot printer and 2 year warranty

I bought a printer from Office Max because they told me that if I bought the protection plan, I could register it and wouldn't need to have the receipt in the future to get service (in case I lost the receipt). I just tried to register my printer and was told that they no longer "require" you to register it. The "requirement" seemed more like a nice thing for the customer - not the company. Once again, they have removed a positive customer service aspect. I do not think Office Max and Office Depot should have been allowed to merge. It removes any need for them to keep the customer happy. BIG MISTAKE

I believe that Best Buy keeps track of customer protection plans for you - I wish I had purchased my printer there.

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10:41 am EDT
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Office Depot do not order from office max online

If you are in need of office supplies and don't have time to run out to the nearest office max store, DO NOT order online! Office max has small Joe Blow companies doing the deliveries for them, who don't speak English and will leave your order in random places/ and buildings. They have left my packages in abandon buildings, bushes, different office buildings and lost the order. You will never receive your order on time and for me not at all by these companies. It turns out to be a goose chase every time. You as a customer pay your money to expect good service and EXPECT guaranteed delivery by a reliable company. You think your order will be in safe hands like, UPS or FEDEX, but this is not the case. If you need to order online products I strongly suggest going through Staples.com or another company that uses reliable delivery services!

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11:47 pm EST
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Office Depot stolen ink cartridges

hi my name is anthony w sheppard i live in myrtle beach sc i went to your office max a couple weeks back to buy ink for my printer well i bought one sett and i turned in 8 all togeather 2 of which im being told that cant fill i picked up 2 tonight they said thats all they had well it was a bold face lice i turned in 4 number 21 ink cartridges and 4 number 20 black ink cartridegs and 2 others for another printer no you tell me why did i only get two back some one has stolen the others i had that should have been filled and given back 3 other that i should ave been credited for that i have never gotten i will notifie the police and meet them their to get what is mine nd i will never do business with you again i have 2 others that need to be filled but there is no way im going to let them take these my address and number is 1216 rosehaven drive myrtle beach south crolina [protected] thr othe ink i have are numbers 22 one ans 2 22, s that i wanetd filled but i will go else where

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11:38 am EST
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Office Depot bait and switch

2 weeks ago I brought in my PC, that was not working, into Office Max to see if they could repair it. A store technician hooked it up and told me he thought the Mother Board was bad. I was told it would cost $100.00 for the repair but if anything else was found there would be an additional charge. I was told it takes about 1 week to get the job done. 2 weeks later I received a telephone call from them informing me the Mother Board is bad and it will cost an additional $170.00 for the repair. I went ahead and paid because I did not want to lose my initial $100.00 I spent when I dropped it off. The night after I reeived the call I went into the store and spoke with a manager, and with the technician that accepted my computer. The manager told me the $100.00 was just for diagnosis of the computer problem. I said that is not what the technician told me. The manager said "I don't care what he told you" I'm telling you the $100.00 was just for dignostic purposes and any other charges would apply. Now it is going to cost me $270.00 to have a Mother Board changed out. I could have purchased an entire computer system for around $500.00. Oh well, live and learn but I will never use Office Max's computer repair service ever again.

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11:33 am EDT
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Office Depot toshiba laptop pc

I made the mistake of purchasing a Toshiba Laptop from Office Depot in the Newburgh Mall (Newburgh, NY) back in February 2012. It was a lemon straight out of the box-- the "O" key didn't work all the time and as soon as I turned it on to register the PC online it got a virus of some sort. I returned it for "repairs" on June when it stopped functioning altogether. Warranty Logistics took a month to return my unit and addressed only one problem. Now my PC has stopped working again. I called on 8/10 to ask for repairs and was told they would be sending me a shipping label via email before the end of business. It's now 8/15 and no label. I called to find out where my label is and was told they need to send me out a whole kit to return my PC. Well, where the hell is it? I've had this hunk of crap for 6 months now and it has NEVER worked correctly. The squirrelly little ### that sold me the laptop told me there would be no problems--if I wasn't satisfied I could return or replace. ###! This damn laptop cost me more than I make in a month and I haven't been able to use it ONCE without it malfunctioning in some way. DON'T SHOP AT OFFICE DEPOT. Avoid Warranty Logistics at all costs.

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7:50 pm EDT
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Office Depot delivery

On June 30, 2012, I went into the store and purchased the Realspace Costal Ridge Writing Desk. After the sales person checked the backroom I was informed that the desk was not in stock and would be ordered and delivered free of charge to my home on Jul 3, 2012. When I made it home from work on Jul 3, I checked with the leasing office to see if my purchase had been delivered, I was told by the property manager that the delivery person was given directions where to take the desk. The driver never showed up I called the company but no one had any idea where my delivery or the driver was. I called the 800 number checking on the status but was given the run around I found hard to believe there wasn't any way to track the driver or delivery. On Jul 5 I called the 800 number again and was assured the driver would contact me. Once the driver arrived at the bldg, he asked if I had someone to take the box to my apartment be he refused to take the box upstairs. He not only refused to take the box upstairs he didn't have the proper equipment a dolly, back brace or an extra hand if required to assist him. Luckily I had family over from the holiday, due to my health issues I am unable to carry anything over 3lbs. I was so disappointed with the driver and delivery. I have the desk its wonderful but the delivery service is not good, why offer delivery service if the driver is not capable of taking the boxes to your door.

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5:36 am EST
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Office Depot no rewards on most item

With little or no notice Office Depot changed the program conditions of its Worklife Rewards program. As of July 1, 2011, "You will no longer earn 1% back on almost everything else." That's right Office Depot has dispensed with it rewards program on anything other than "ink, toner, paper and Copy & Print Depot purchases." Notice of the program change was conveniently footnoted in about 7 pt on the last Reward Certificate. Office Depot was clearly hoping that consumers would overlook this significant program change. I will be taking our office's business to Office Max where you still earn rewards on any product and/or service except computers, tablets, eReaders and gift cards.

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Office Depot no money back and no item

If I could rate them a -1000, it wouldn't be enough! I ordered a computer armoire on June 5th for $682.79. When it arrived it came in two separate boxes to put together. However, both boxes had the same parts and I could not put it together (there were 2 box #2's instead of a box 1 and a box 2). So I called the company for a return. They came out and picked up the old one and delivered a new the one a week later. However, this time it was white, and I ordered black. So I contacted them again for a replacement. I was told it would be the next week, but two weeks later another one arrived. This shipment had a box of white parts and a box of black parts. So i decided to do a partial refusal and keep the box that had the correct parts. I was told that I would have the correct parts the following Friday. Friday came and nothing was delivered. I called them again and they said it was never shipped, so I had to wait another week for replacement parts. A week later, no box and I got an email saying that it was out of stock and I would receive a refund within 72 hours. 72 hours later, no refund. I contacted them a minimum of 15 times since then trying to get my money back, but they keep telling me they are waiting on their warehouse department to verify that it had been picked up. I had to take time off work so I could fax them the return pickup documents, and still no refund. They said they needed to talk to the courier, so I faxed them his name and cell number, and still no refund. Here it is, almost 2 MONTHS later, and still no refund and no item. I was ripped off, and they say that they don't owe me anything because their warehouse can't give them any info. Then they had the audacity to tell me they will give me 10% off my next purchase, are you kidding me? I will go out of my way to shop ANYWHERE besides Office Depot, even though there is one less than 1 mile from where I live. If they spent half as much time making sure the shipment was right in the first place as they did making sure their item was picked up (and still not returning my money), we never would have had a problem.

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Office Depot poor customer service

First off, you can't even find a place to write to get a complaint addressed; if you could, I'm sure they'd just ship your complaint off to another country where people keep saying they don't know what you're talking about. But that's just the tip of the iceberg for me. I have yet to find a customer service agent, both in-store and over the phone, that is willing to help their customers. I read another complaint in which and employee writes "If we gave customers money back for every laptop we needed to send back, we would lose millions of dollars" and that's my point exactly. OD is solely about the bottom line, they only care about their profit margins, and are only concerned with protecting itself. What a crock if you ask me. I'm not saying that I believe Office Depot should go into the red to appease every customer but I do fully disagree with them acknowledging in their service plan that they could issue a check for the value of the product but choose to give a gift card back to the store that screwed you over to begin with. Their terms aren't even concise to begin with. I call customer service at, ironically, 1-800-GO-DEPOT (and I say ironic because after what I've been through with them, I will never, seriously, never, go back to an office depot store again) and different agents give different feedback on the same subject. I wonder why that is; maybe it's because they also aren't clear on what the terms and conditions are.

I am so frustrated and feel like it is just expected that I should be without a laptop that was sent in for a repair then "lost" for nearly 4 weeks that I would even consider purchasing a second product from their stores? Seriously? That's how I know that Office Depot could care less about their customers. And they just blame every other possible entity for their shortfalls - it was the manufacturer, it was the carrier of our warranties, it was the shipper. When will Office Depot just own up to their shortcomings so that they can actually have customers that are satisfied with the service they receive instead of just passing the buck? After all this, I will never shop there again and when I say never, I fully mean it. Recommend to all those who don't want to be in the same boat I am in to purchase online directly from the manufacturer and save yourself the headache.

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TheWayItIs
, US
Jul 25, 2011 3:53 am EDT
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You're right - the terms and conditions are meant for attorneys, not consumers. Why else would they be in fine print? Here's a great example - the Office Depot plans "begin from the date of purchase, " but the terms and conditions state that the "manufacturer is responsible for parts and labor in the warranty period (paraphrasing but factual). Ok - so for a "2-year PPP, with a laptop with a 1-year warranty - you paid all that money for YEAR 2 only. If you got the "premium" ripoff plan, you have damage coverage for years 1 & 2, but again, any failure in year 1 goes to the mfr. Got it? Service plan administrators count on two things - that most people won't have to use the plans because the vast majority of products don't require service during its normal life and that if you do require service, they move at a snails pace with the store, administrator and the service company not knowing what each other's doing. Buy online. No hassle. No deceptions.

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Office Depot impress, store as a whole... just one huge scam.

BEWARE of Office Max and its scams...but of this store in particular! HORRIBLE customer service, outrageous prices, and borderline harassment at check out. The associates become obviously rude and uninterested in you the moment you turn down their attachments and warranty plans. The manager of the store is clueless and thus hides in his office the majority of the day. The impress associates are poor at communicating with one another and thus often lose documents vital to a project, or simply lose the project vision entirely….Ive even literally had a product an employee was grabbing from top stock for me thrown down the ladder in an annoyed fit when I politely declined the insurance plan for what seemed like the 5th time! I then decided that I could afford to buy the lesser insurance plan, after feeling bullied into it. I was told after being checked out by the roughly 6’4 employee (me being 5’4) that I had to carry and load the huge product to the car myself since I did not purchase the protection plan he wanted me to buy…after being made to feel guilty and embarrassed by all of the other associates that he informed of my decision to pass on the attachment (which was another 20 bucks). (the associates name was Daryl) They were all clearly disgruntled and I was completely flabbergasted at the horrendous service I had just received. I lugged the item out to my small vehicle, fought to get it in, and then decided I would never spend a dime there again. They have tried to trick me out of getting discounts I was entitled to, to the point of resorting to playing dumb and giving me the blank stare after reminding them repeatedly of a deal they were advertising on the front windows. And I have overheard employees at this store making fun of customers over (unknown to them) open radio headsets.
Just a few heads up for people that may not be aware (unfortunately I have been there, done that, and witnessed firsthand the blatant trickery and swindling that goes on on a daily basis there):
* Thinking of choosing Impress printing services to get your business cards done? I would think twice. They generally do not inform you until it is too late, but you are not guaranteed a perfectly cut card if you have it done in store...this is because the associates insert them manually into a template that is not perfect for every card to begin with, and then print them to machines with preset margins that cannot be changed. After that is done (depending on the number of cards you purchased and the state of the crappy equipment in the department that day) the cards will either be cut with a small machine that cuts 8 cards at a time, and begins to jam after 10 or so pages, which causes the cards to twist and curl...ruining them, forcing the associate to start over or (more likely) shuffle as many messed up cards in with the decent looking ones in hopes that you wont notice them as they can! after all, if they waste too much paper they risk a tongue lashing from the clueless boss that barely knows how to print a damn thing let alone do half of the stuff that is expected of the impress associates. OR if you're getting more then say...150 cards, THEN it gets really sketchy. the employees insert your design into a template that fits 10 cards to a page, prints them, and then uses a HAND DRAWN guide to cut the cards manually with a completely uneven laser light...so uneven, that 9 times out of ten the actual guide is ditched in favor of "eyeballing it" because that actually turns out to be more accurate! JUST BE AWARE THAT THIS IS WHAT YOU'RE PAYING 50 DOLLARS A POP FOR! The best part of all is that if you decide to bypass the shady practices of the store itself and go with the company they outsource very detailed or perfection mandated jobs too, you're completely getting the shaft. they walk you through how to order what you want on this computer that's open to customers. if i remember correctly there may have even been a name given to this center suggesting that the company you're placing your order with was tied in and directly affiliated with office max, but oh...how misleading. I must give them some credit for this is a very clever trick. The company you're placing your business card order with is Vista Print. That's right...you're paying twice as much for a product, that you could have sat at home...on your OWN COMPUTER, and ordered EXACTLY THE SAME...without having to waste the gas money to get to office max. Let's just say that employees are instructed, accompanied with the threat of termination should they decide to ignore the instruction, that under no circumstances are they to inform a customer that they are outsourcing the cards to Vista Print. In fact, this is a secret I was made aware that the majority of associates never even knew themselves.
* prices are for the most part completely up to the associate that takes and/or ends up doing your job. If youre unlucky enough to get the perfectionist or the slow associate, you will end up with 15 dollars worth of desktop publishing (how much time it takes to create what you want on the computer...they charge per minute). it could LITERALLY vary between 3 and 10 dollars to get the same exact job done over two consecutive days. This does not even take into account the leniency the given associate is willing to show in terms of hands on work (such as cutting the final product, removing staples, organizing pages, etc) 2 dollars per minute for hand cutting...well given the person you find in the department that day, you will be pinned with the ridiculous charge, you may be fortunate enough to have it waived, or if youre lucky enough, youll get one of the managers that doesnt even know the charge exists. take 20 color copies in that must be scanned onto a thumb drive? if youre lucky, youll get a single scan fee...which is huge to begin with, but if youre not lucky, youll be pegged with the "first page" fee...and then charged a lower fee for EVERY CONSECUTIVE PAGE. Are you wondering why the prices you keep getting charged never seem to add up? its because there is no way to put a set, objective price on varying and subjective work. and also, there is literally not enough time in the work day for the rushed and swamped associates to nickel and dime you for every ridiculous charge corporate has come up with.
*always expect at least 3 days for your job to be completed. but if you complain and are rude enough, you can get your job to take priority over even those that placed their job weeks ago, and probably paid 10 times as much as you. The associates are literally instructed to take the complainers orders first...so do not be surprised if your 100 bucks that was paid up front is nothing to them. orders constantly get lost, forgotten, and ruined...INCLUDING the ones that are outsourced to other companies. And if the materials that were there when you placed your order happen to run out before one of the associates manages to actually give it the time of day? well youre sol buddy, and expect to get a phone call begging you to accept a sub par product that is not what you originally paid for.
*the managers are constantly doing their own projects on the stores time. The store manager calls on the associates to complete projects for him (such as using office max for his own graphic design business…which im curious if office max knows about…bit of a conflict of interest if you ask me) during store hours, when time SHOULD be being focused on the customers who actually placed orders and are waiting in a queue to have their project completed. Or the assistant manager hopping on and off the computer, using it for her personal projects, hogging the resources the associates need to complete waiting customers work. RUDE RUDE RUDE…and EXTREMELY unprofessional.
*now lets step away from that department and focus on the store itself shall we? first of all...max perks. "do you have a max rewards card with us? its completely free to sign up, and you will earn points to get some of your well earned money back". WHOA...back up. Yes it is free to sign up, but ofcourse you have to spend money in the store to qualify for any of the points (so ya...that ones obvious) but heres the kicker...that even I didnt learn until pretty late in the game. You will not EVER receive any "max rewards points" on your purchase if you use it in conjunction with any store coupon, if the item is already on sale, or if you use max points to pay for part of your purchase that contains products that qualify for the rewards program. I never once got a single max rewards point, and i shopped there many times. this is because i took advantage of the "buy one get one half off" deals on things such as notepads, or a 5 dollar coupon that may have covered one item on a 50 dollar purchase of multiples things, and it always negated my other qualifying purchases...hah...what a bummer. not worth it in the slightest.
* one thing that always gets most customers is the sign up itself. be aware that when you write ALL OF YOUR PERSONAL INFORMATION on that paper in the store and are given a card...youve literally done nothing in terms of activating your rewards card. they take youre information to fax to the big wigs as proof that they collared another person into taking a card home, and then your application is destroyed. youll come in the store over and over scanning your card thinking youve received some points, but you actually have to go online and register everything YOURSELF in order to activate the card and begin receiving rewards. so what is the point of taking my info in the store? its a scam...theyre hoping youll buy more and never register/qualify for the points youre entitled to. you have a year to use them...or they simply disappear, and it takes a month for them to show up on your max rewards statement...so if you manage to actually keep track of any of it amongst all of the purposely created chaos, then you most likely dont do anything BUT shop at office max.
* The entire store scheme, and business model is blatantly sexist. in employee training youre informed that the target customer is female. everything in the store is designed to appeal to women, because women spend more, and are inherently dumb when it comes to knowledge of technology. they are simply much easier to con into buying something...once again, being a woman and thus knowing the nature of a woman...i have to give office max true credit for such a simple and yet genius business model. just be aware that this is what the employees are trained and are thinking while theyre speaking to you. so much for being a valued customer huh?
*be aware of the max assurances and "EK"s (essential kits). they will pretty much beg you to buy them...and they are almost never worth it. keep your eyes open because many of the products that OM covers under their plans already have warranties on them from the manufacturer. theyll try to convince you that OM covers more various types of damage...but if you bring the damaged product back to them they not so conveniently inform you that you are supposed to ship it to the assurance company, and run round and round with them. another scam, and they are making bank. OH also...they most likely wont tell you, but you actually have to go online and register the assurance you purchased, or keep the receipt (which fades to nearly invisible after about 6 months if you dont make a copy) otherwise youll have no hope of even getting a customer service associate to give you the time of day. good luck finding the receipt for some mundane item you purchased a year ago that you were convinced may break and could be replaced for free with the warranty plan. (i believe they only keep receipt records for around 6 months...if that...and good luck getting one of them to take the time to find your receipt for you).
* last but not least...each employee is given a quota they must meet. they are not paid commission, simply threatened with termination should they not meet their unrealistic quotas. this list of things they are required to scam you into include, max rewards, max assurance, some sort of paper, more stuff (must have atleast 3 items per transaction) and atleast 40 dollars worth of stuff...on top of whatever sale is coming up. seems like a lot right? well guess when theyre supposed to pitch it to you...at check out. everyone one of those things will be thrown at you at checkout...how stupid. i just want one 10 cent copy...leave me the heck alone lady! oh which reminds me...impress is required to push even more. need a copy of a wedding photo to mail to a friend...20 something cent...well they are required to beg you to get something more expensive done. would you like this on a better quality photo paper? you could get this blown up to poster size for a long lasting memory. would you like this laminated to preserve it and give it a professional finish? ...does it sound like ive done this before? ;)

NONE of it is sincere, and it is ALL lies. the paper that they are trying to push on you does not save you money on ink. the office max brand is not the SAME quality as the name brand. the stories they use to relate to you in order to convince you to buy something are fed to them by management. dont be fooled into thinking youre speaking to someone who knows what theyre talking about...because everyone there is taught to "wing it". according to the store manager "people want to be lazy, they dont want to think, they want you to do it for them". he thinks so highly of the people that pay his check.

Just keep an eye out for shady business practices at this store...I have never been to another office max so i do not know if the other store associates are so clueless, rude, and shady. but when it comes to me, some of the practices passed down from corporate alone are enough to keep me from ever going back into that store again.
EMAIL: [protected]@officemax.com
Phone: [protected]
Store Manager: John
Assistant manager: Nicole
District manager: Bill
Office Max Store 1422 in Oakleaf Town center

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filterohio
Wickliffe, US
May 05, 2011 12:12 am EDT

Every time I buy my ink at Office Max when i put it in it never shows it was full It is a dollar cheaper at Wall Marts and it always shows full. These are not refills these are full price items. I will never go to Office Max again. This has happen to me three times. I put the ink in and it is already half gone.

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Anonnnnnn
Jacksonville, US
Oct 06, 2014 12:32 am EDT

I worked in that exact store for almost 2 years and I will say that we have lazy associates and caring associates. There's literally no way a customer would know all of that so I agree that you must be a previous associate. Anyways, the associates I worked with typically tried their hardest. I always went above and beyond for a customer until I felt disrespected as a person. Customers can be incredibly rude. I had a man scream at me for not helping impress when there was a line of about 7 people and two associates working the back counters. First of all, I explained to him that minors can't work in that area and so I couldn't help him and I was running around grabbing what an elderly lady needed because her hip was bothering her and she kindly asked if I could just run and find her ink. Take a second of your day and realize that you aren't the only person we're helping. The store is set like any other. People are trained in certain things and when you ask a question only a specialist can answer, you'll either be brought that person to speak to or the person you're talking to will do their best to help you until the specialist is done helping the customer that came before you. Also, we've never been taught to aim for women. That's ludicrous that you think women are dimmer than men. There's dim people in both genders and you're clearly one of them. We offer the rewards card constantly because believe it or not, when we don't some customers like to blame us for not asking and them not remembering. You can't win with people in today's society. I tried my hardest and for a lot it was good enough but for some they were too bitter and too much of an ### hole to let me try and provide good customer service. I'm sorry but they shouldn't have to kiss your grumpy ### just so you can keep being an unhappy customer. I'm having a hard time remembering what all you whined about but anyways, the company makes good and bad choices but realize the effort the associates are really giving.

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Iplum app retaliates for bad reviews
Jacksonville, US
Mar 06, 2012 2:02 am EST

Jessica (supposedly a manager and TROY are lazy and dont know how they have a job! HORRIBLE

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Iplum app retaliates for bad reviews
Jacksonville, US
Mar 06, 2012 2:00 am EST

I agree with the fact Office Max is a RIP-OFF on alot of their merchandise. they are wayyy higher than Office Depot. Office Depot had a printer on sale for 59.00 and that same printer was on sale at office max for 89.00 . and a desk i bought was 100.00 off at Office Depot but only like 20.00 off at Office Max. The ink is the same price so thats all i get really from Office max because of the ink rewards program.. which was very misleading at first. They made it seem like you bring in used ink cartridges and get a credit to spend in the store but really its more complicated than it sounds. I LEARNED THE HARD WAY. You bring in used ink cartridges but your rewards card will not get credited until a whole month and then you have to spend the same amount of the 3.00 credit to get the 3.00. And the worst part about it is when you spend the 3.00 to match the credit.. you have to still wait 30 more days so it can reflect on your rewards card. Its ridiculous to go through all of that. I had a horrible experience today at the Hodges Location. Bad customer service and LAZY PEOPLE. They must make 5.00 an hour because they surely can care less about that job or the customers. i am going to file a B BB complaint right now.

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s40
Saint Augustine, US
Dec 14, 2011 3:57 am EST

You sound like a disgruntled employee. I should add--- a former employee, because OfficeMax no longer uses Vista Print for their outsourcing from the design center and your ideas of their business model certainly match what they were well over a year or two ago. You probably worked there part time and have a small idea of the way the company is run. I'm sorry your employment did not work out but you've certainly gone through a lot of effort to complain about a former job that obviously did not work out the way you expected it to be. OfficeMax is not a bad place to work, and while there are ups and downs about the job, things are tough right now and their expectations are not too difficult to achieve. You will find that things are similar in other retail jobs and that what OfficeMax asks it's employees to do is not all that unreasonable or abnormal to industry standards. Retail is about making money, and selling complimentary products, add-ons, and high margin items and services are the best way to keep the store in business and profitable. If you also followed your training, you would realize that this is also to the benefit of the customer-- they do not have to buy everything you offer them, but many times they go into the store without realizing what other items they may need and by offering complimentary products and services, OfficeMax is saving them valuable time and energy from having to return to the store (or look elsewhere) by providing them with everything they need all at once. Just an FYI---I have never worked for store 1422 but I have been with the company for the better part of the decade in your district and find your comments appalling, immature, and can see why you were not a good fit for our company.

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officemax manager
csss, US
Aug 23, 2011 4:55 am EDT

how long exactly did it take you to concoct this elaborate story? It sounds like a ton of BS if you ask me...find something else to do with your time. Maybe, apply for a part time job at said officemax? ;-)

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Office Depot bad check

Received a letter stating 2nd prize winner totaling $250, 000.00 and an enclosed check for $4700.00 to pay taxes to be deposited then Western Unioned to a tax agent. Call Karen Morgan @ [protected] to start claim processing. The check says it is from Office Depot and drawn on Citizens State Bank in Clara City, MN and the letter is from First Central Fianancial Services in Ontario Canada. The Chief Financial Office that the letter is from is Wilson Macmason but that is not the signature on the letter and the check appears to be signed by Richard Nixon. Total scam, do not deposit these checks.

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tibbles
Lincoln, US
Jul 12, 2011 8:03 am EDT

Personally, I am keeping an open mind. In all these "horror stories" i have read, the winners have only done research and no action. Some have stated to have not followed the rules of sweepstakes as stated by the claims agent you are to contact
I got the same letter dated July 5th 2011. called Annette Austin she told me deposit the ck cuz it will take a day or two to clear then call her the next day(tomorrow) after 11:30 am when she will be available and she would give me the address of the tech who will work with me to pay the taxes on the monies. She also commented the check of the remaining $120, 000.00 winnings will be sent by Fed Ex, where I must show a photo Id when they arrive at my door.
I took the check to my bank whereby I requested a new account not affiliated with my usual account. Spoke with my banker and she said sounded like a scam. I told here i enter contests at best buy, walmart, cvs, walgreens and home depot. Ms Austin said each time I used my MasterCard at these places for $100.00 or more my name was automatically entered.
She said we will start a new account for you. If it bounces I owe fee of 5 bucks. Banker said if the 2800 dollars is mailed to a place outside country, it would be almost impossible to get it back. My comment was, so what it is their money to begin with. If all else fails I still have a thousand dollars. She opened the account; placed a hold on the check until it clears and suggested if money comes through place funds into an alternate location once cleared. This is in case the scam is bank account related.
I bank at a credit union and believe they will watch my back. So I wait for the marrow and the next step to $120, 000.00 or for their scam to backfire in their face.
My question is who is the store or card "IKEA" and anyone know anything about the North American Sweepstakes Association.
Wish my luck to pay off
Good luck to all
tibbles

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3:44 pm EDT

Office Depot unethical service

I returned a toner cartridge 2 years ago for credit but on subsequent orders always was billed for the full bill. They never send a statement and it is d#$% near impossible to get to a representative that can access transaction history to verify you have a credit. They just keep sending past due invoices. I spent 1 1/2 hrs on the phone with them 4 monthes ago and they agreed I had a credit and that they would wipe off one invoice due and then take the remaining credit off the next time I bought something. But low and behold the next time I bought something they started faxing me both the old invoice and the new one and no word about my credit. TOTALLY UNETHICAL OR INCOMPETANT OR BOTH! It takes so much time to try and explain to someone and to get to the right someone that one is tempted to say the heck with. But no way am I going to let them get by with stealing my money.

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Office Depot poor service

Office Depot needs to have a better job search, there HAS to be openings in San antonio but it keep saying no matches, please for the sake of you company get a better job search cause it suckss *** seriously... before i tell corporate. How are people able to get a job here if we cant find the city, you guys are all over san antonio WTF! your dumb site cant tell me no matches thats ***, heb has a better job search sight then yall do and they have less money then yall. Put some money into something thats actually important

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Valerie
, US
Jun 06, 2008 2:27 am EDT

I went to the Office Depot at 340 Kamakee Street, Honolulu, Hawaii to make an enlargement of a photo. The Assistant Manager "Ray" (I'm assuming of the copy department) was doing this while eating a handful of nuts from one hand! He tells me that he is having difficulty adjusting the photo. Because I want to frame it, I then tell him "Print it at 16x20 on the 18x24 paper." The 18 x 24 paper is on special with a coupon for $9.99. The previous time I went there, I spoke to a salesperson also in the department who told me it would take 2 days to do this enlargement depending on how many orders would be in front of mines. So he prints out the picture, it comes out RED. The colours are unacceptable and there is little ink droplets left on it. The printout actually fell on the ground because he was not there at it (he decided to help another customer when the printout is 2 feet behind of him...). They print out another picture. It also falls to the ground. A lady picks it up and wipes her hand on it streaking the picture. I point it out to her and she says it is the printer. My father points out to her that she did it while she dusted off the photo on the ground. She makes another print out and is there at the printer so it does not fall to the ground. She rings me up for about $20 and I inform her of the coupon I have from the Office Depot weekly advertisement. She says since it is only a 16 x 20 she cannot give me that price. I tell her the guy behind her told me it would be fine and her reply is "I AM THE MANAGER." She wants to charge me for the other two copies that fell on the ground and was flawed. She tells me several times she cannot give me the price because of my "attitude." I did not curse at her. I did not make a scene. I just merely was telling her that she should honour the price and that the other two copies were flawed. She tells me that she will give me the price "just this once." What makes me furious is that she knew the enlargement was for a funeral. I told her what it was for when she asked me if it was for a party when the first printout. This lack of professionalism combined with a lack of interest in serving the customer compels me to write of this complaint.

Valerie
Valerie
, US
Jul 11, 2008 1:26 pm EDT

Sent my Toshiba laptop off to be repaired under extended warranty. Apparently the person doing the repairs cracked the case while opening it. I noticed it when the computer was returned - just a hairline crack but a crack nonetheless. Office Depot has refused to accept responsibility and tells me the warranty does not cover scratches or cracks. Even though the crack was caused by the repair company they contracted to do the repairs.

The Office Depot customer service department, which has been extremely slow to respond to my complaints, and has not denied that the crack was caused when the case was opened, has offered to send me a $100 gift card which I don't think is sufficient considering I paid over $800 for the computer and another $300 for the extended warranty.

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frank512
Trenton, US
Dec 29, 2010 4:10 pm EST

I went to my local Office Depot store to use their UPS shipping service here in Lawrenceville, NJ. The Office depot worker continuously kept making mistakes when entering the shipping information into the computer. We ended up waiting almost one hour for him correct three shipping labels. I was so upset and disappointed using there shipping service that I do not think I will use it ever again.

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ODguy
Tucson, US
Apr 10, 2011 10:34 pm EDT

I'm kinda glad you couldn't find any job positions. it would have been a waste of time for you and the store.

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pobarjenkins
Minneapolis, US
Mar 31, 2011 6:09 pm EDT
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What if they really don't have any job matches? Call corporate and ask them, though with your attitude, no one would hire you.

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anonymous
,
Aug 08, 2008 10:19 pm EDT

That was absolutely horrible! Associates like that shouldn't be working for the company. It is times that like where you need to call and politely explain the situation to the store director and if you get no where, ask for the DM. There is also a survey you can take at the bottom of the receipt which actually keeps you anonymous and hurts their customer service score which effects the store director's bonus, so let them know you will be taking that survey along with calling the DM, and I believe or feel you should at least get an apology from them for that service!

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2:50 am EDT
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Office Depot have you ever heard of credit card?

First off, I'm not blaming this particular store location, but I am saying that their service is ###ed. So we begin.

COMPLAINT #1
I make a purchase online and have it as pick-up in store to save on shipping costs.
In my confirmation e-mail, it states this:
"This confirms the order you placed for pick-up at your local Office Depot Store. You will receive a separate email notification when the order is ready for pickup."

I never received that separate e-mail, which is supposed to confirm that my order is ready to be picked up. I end up calling them and they finally tell me it is ready to pick up. Why must I, the customer, go out of my way to check if my order is ready to pick up? Are you not selling me your product and services?

COMPLAINT #2
When checking out online, I wanted to pay with credit card at the store itself. However, I am only allowed an option of cash and check (who still uses check?). I choose cash, thinking that they'll also allow credit card since it's no big deal.

When I get there, I am told that I HAVE TO pay with cash. Because I chose cash as the method of payment, I have to use cash to pay. That I completely understand. However, I wasn't allowed to choose "credit card" as a method of payment online. Why is that? At the register, I see a credit card machine right in front me and yet you tell me I can't use credit card as a method of payment? Ridiculous. They tell me the only way to get my product at that price is if I come again with cash. I mean I don't mind paying with cash, but I didn't have enough cash on me at the moment. There was nothing I could do unless there was an ATM of my bank outside of OD.

CONCLUSION
I just wasted my time and effort. Right now, I'm contemplating whether or not I should even go back and get the item. And even if I don't get my item, I bet they're not even gonna call me and ask if I'm still coming to get the item. I mean, they didn't even tell me that the item was ready to pick up.

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Update by felguard
Apr 01, 2011 10:17 am EDT

YOU "assumed" that the second email went to my spam folder and that I didn't check. Well, I did check and it didn't get sent to my spam folder.

Well then if that's my responsibility, then I guess it's time for me to move on to another business that has better service.

"CONCLUSION: How often do you waste your time and efforts on frivolous gripes." - Couldn't I say the same about you? Actually, yours is worse because at least I have something to be angry about (wasting me time going there to pick up the item).

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blueeyesofcali
, US
Jun 08, 2010 6:17 pm EDT
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For my daughters 17th Bday I bought a Desk from office depot, paid for it being put together and delivered.
I received the desk today (June 08 2010), The desk arrived in a box, not put together!

Thanks Office Depot, You lack professionalism and you do not have my trust!
You have lost a customer!

-Bill of Clovis, Ca.

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spfldpianist
New Berlin, US
Jan 13, 2010 7:17 pm EST

Office Depot sold me two HP printers within the last 4 months and won't give me a replacement or any help with dealing with HP.
HP is impossible to deal with and I feel that Office Depot should take better care of its customers and help with warranty problems.

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DL Moore
Pembroke Pines, US
Jul 14, 2009 4:19 pm EDT

It was raining very hard as I entered the store. I let my umbrella down and was proceeding to get a shopping cart. I was approached by a man who proceeded to to point to my left and say you are getting the floor wet, hurry and put it in the basket. I was shocked and said it is raining outside. I felt that he was very rude to me so what if the floor gets wet! MOP IT UP! Manager was Jairman(sp) at Store #45. I spent $90 also.

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Milome
, US
Aug 02, 2012 6:30 am EDT

I purchased on line a printer cartridge from office depot. the cartridge has never arrived (30+ days). I have made several requests for a credit, but the credit never gets posted to my credit card. I will never purchase from office depot again.

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SomebodyThatIUsedToKnow
Houston, US
Oct 12, 2014 2:32 pm EDT

This is wrong. There is always an option to pay using a credit card. I think you're just too stupid to know how to navigate their website. Or maybe you don't know how to order at all. I pity you on that.

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John77777
Camden, US
Feb 21, 2012 5:34 pm EST

Office Depot contracts all work to a third party assembly company - they should have showed up the next day and assembled it... not the most convienent but it is more efficient, ive found that the furniture normally arrives and is assembled faster than home furniture i get at robb and stucky or another furniture store

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Sandra Steveson
APO, US
Apr 15, 2011 5:32 pm EDT
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On Feb 27th I went to your store in Hono to look for a laptop computer. I was directed to a Lenvoue. Not being able to check on this online I bought one for a friend who used this to keep in touch with his family. He has been undergoing cancer treatment and this was his only way.
On April the 9th the computer failed. He took it back on their advice only to have them say they can't fix it and to send it back to the company. My quest is, not to push a bad product. I don't know why they didn't offer a new computer. It is like you purchased it now it's your problem. This store is Hono, Hi.

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ODguy
Tucson, US
Apr 10, 2011 9:28 pm EDT

the OD system Gmillenia doesn't have a cash/check option. it has a pay at register option.

there is an option to pay by credit card directly, and not through the cashier.

don't assume anything.

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pobarjenkins
Minneapolis, US
Mar 31, 2011 6:37 pm EDT
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If credit card wasn't an option then you shouldn't have picked anything, and contacted customer service.

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dariasdouble212
Chesapeake, US
Jan 22, 2010 11:36 pm EST

I work for Office Depot. Our return policy for technology is 14 days. We offer a PPP which if purchased, you can get a gift card back in the amount you paid for the printer. Office Depot is not responsible for other companies warranties (in your case HP). And FYI, I get paid minimum wage and I hate my job, so don't think I'm a manager or other big wig, because I'm as low as you can get in the company.

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6:10 pm EDT

Office Depot don't believe office depot sales people no matter how convincing

The policy was provided by Kemper Insurance. I bought it only after being assured numerous times that if my printer failed, I would not have to ship it for repair, but would instead receive an Office Depot credit to buy a new one.

The printer failed, I called for replacement and -- you guessed it -- they tell me I am required to ship the printer across country to their Florida facility.

Don't believe Office Depot sales people no matter how convincing!

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TheWayItIs
, US
Jul 06, 2011 5:28 pm EDT
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There is some truth in these posts but there is also deception.
For printers, manufacturers typically send out refurbs in the warranty period - they send the unit and the box and you pack up and send back the malfunctioning one prepaid. Most printers come with a one year warranty. You don't need the OD PPP for this. OD's "2 year replacement plan" only replaces in YEAR 2. Kemper Insurance is the underwriter, NEW is the plan administrator and responsible party. The mfr is solely liable in YEAR 1. The plan is a deception. Also, the posted Tech Depot parts costs are inflated. Not every store has certified techs. It's hit and miss. I will give them credit, generally, for being a cut above Worst Buy's Geek Squad.

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REAL OD Employee
Anytown, US
Jun 14, 2011 3:15 am EDT

Wow, ODBoy. People like you give Office Depot a bad name. I also work at OD, and I can refute just about everything you said.

Diagnose and Repair - Considering how nasty some of these virus infections can be (how about a rootkit that prevents you from running any executable files, including virus removal tools?), I'd say $170 is definitely worth it. On the rarest of occasions, we get a service in that all we have to do is connect it and run. Most of the time, we have to do anywhere from 30 minutes to several hours worth of work on a computer before we can even let the automated tools take over. Oh, yeah...and none of my tech experts are "minimum wage employees". And unless your store manager is completely ignoring direction from corporate, neither are yours. I have 2 A+ certified techs on my staff, one of whom is also an MCSE.

Also, we don't have any service or warranty plan that requires a customer to pay a $250 flat rate up front. The comment above was about a printer, not a PC. The only service that comes close to what you're talking about is the $299.99 central repair. $300 is actually a pretty fair price, considering what some local repair shops around here charge.

The takeaway here, folks, is that ODBoy is wrong - Office Depot DOES have qualified tech experts. This isn't Best Buy, where the salesman helping you is 18 years old and fresh from his graduation ceremony. The average age of my tech associates is around 27. Just make sure you avoid ODBoy's store, as there are clearly many things going wrong in that building.

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ODBoy
Greenville, US
Jun 12, 2011 3:23 pm EDT

This is a response to ODguy. Yes, I do work at Office Depot and yes the Diagnose and Repair is just a glorified virus scan. If you think that those tech services are doing anything beneficial to the customer's computer then you really don't know anything about computers; sorry. Those tech services are disgraceful. I'm close with the store manager so I'm very aware how much pressure upper management puts on lower management to sell those damn plans and services. Also, in reference to the "ship the PC to a repair facilitiy" comment; the customer has to pay a $250 flat rate up front before the computer is even shipped off. Thats even more ridiculous than the $170 Diagnose & Repair.

The whole point of all of this is that Office Depot is advertising their employees to be tech experts when that just simply is not true. They are minimum wage employees who may or may not know anything about computers (usually the latter). These guys receive NO additional training; they're just trying to make some commission. I can't tell you how many times I've had a customer come up to me and ask "where is your technician" or "where is your tech expert". They never asked this before the advertisements for the tech services. People are being misled and it isn't right.

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fkerr
Columbia, US
May 25, 2011 4:49 am EDT

I've never had any problems with my protection plans. A few times, they repaired them and a few times they just sent me a gift card to replace it.
I always register my plan, as I have been told and I simply call and in a few days it has been taken care of.

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ODguy
Tucson, US
Apr 10, 2011 10:36 pm EDT

most of the time they don't want you to ship it, but if the printer is above a certain price they will.

a small percent of the time they want you to ship the printer to confirm the damage.

you don't pay for they shipping.

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Office Depot poor response from customer service non delivery of product even after 30 days

Hi All,

I would like to share my experience shopping at officemax online, then the response of customer service representative who call himself Zachary Stevens for nearly a month after non delivery of the product.
I ordered 2 HP Ink 920XL Black Item #: [protected] Price: 25.59 EA on January 17th and it was supposed to be shipped by UPS in the next few days. After i didnt get the product for week, i looked up the tracking number which to my surprise was shown as delivered ( may be at the wrong address, not sure ). When I contacted UPS, their response was its the person who shipped who should contact them. When I contacted the shipper Officemax, they keep on en-quiring about what happened for nearly a month, and i think they will continue en-quiring about it.
At this point as a customer who is grieving about this incident what are my possibilities? What all can i do?

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Office Depot service

i have been in office depot many times as i am often on the road with my job and need the printing services they provide. it has always seemed very impersonal but im willing to overlook some things for the sake of getting the job done. however, i went into an office depot just last week and was surprised to see the level of incompetence achieved in this one location. i was 3rd in line to get some things copied and the two people in front of me had relatively sizeable jobs and the poor girl behind the counter was extremely frustrated and overwhelmed. i watched as her co-workers would come behind her counter and service their own needs, seeing she was overwhelmed and yet went about their own business. after 30 minits of waiting, i had noted 5 other employees just standing around. i even stopped one guy and he told me he would be right with me, he went halfway down the aisle and stood there for the next 5 minits. then he walked over to a computer screen so he would at least look busy. i even tried to make copies on their self serve copiers but they wanted credit card only and i wasnt gonna spend $1.20 on a credit card for copies. finally in my frustration, i asked the question that got the best response. "where is the nearest OfficeMax?" so they gave me directions and i was in and out of OfficeMax in less than 5 minits... thanks Office Depot, youre the best employee OfficeMax has.

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odtech
pluto, US
Apr 26, 2011 7:26 am EDT

I just recently quit my job at Office Depot after being there for 2 years as a tech associate. All I'm going to say is that your problem is primarily with corporate, not the associates. As previously mentioned, not everyone in the store works in copy/print. Sure, they may be able to help out with simple copies or something but anyone other than a copy/print worker back there usually just gets in the way or messes something up. At my store we had only one person working in copy/print 80% of the time. At least you didn't blame the copy/print associate for being slow like most people so rudely do. It's the same way in tech. I'll have 4 people waiting on me to check what kind of ink they need or to help with routers while I'm diagnosing someone's computer... And no one else is there to back me up. The guy that brushed you off was wrong though. He should've apologized for the wait and explained what I just did, but he was one of the people that the store manager shouldn't have hired apparently.

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ODguy
Tucson, US
Apr 10, 2011 10:30 pm EDT

being one of those trained employees I do understand how frustrating it could be to wait because of how busy it is.

I wish more employees were trained back in CPD, but if an untrained associate tries to help it usually ends up making it worse.

if a place is busy, you're gonna wait. doesn't matter where you are.

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mtrlrainman
cary, US
Mar 02, 2011 9:38 pm EST

The previous comment is correct. Only a few associates in the store are certified to use the Xerox machines. They do that to help insure the quality and accuracy of the print job for the customer.

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Rafael26
, US
Feb 23, 2011 3:23 pm EST

Only certain trained associates are able to do a printing service correctly.

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10:17 pm EST

Office Depot warranty service is awful

So I bought a laptop from Office Depot in December of 2009. I decided that because it was a laptop and I would be dragging everywhere with me, I'd buy the extended service plan which allows you to basically send the thing in if anything breaks. Well, back in December, my built in wireless card stopped working. So I sent it in. Well I get the thing back and they not only erased my hard drive and put a note in the box saying that they couldn't re-install the operating system because my windows label on the bottom of the laptop was illegible, but I came to find out (once I reinstalled the operating system myself), they didn't even fix the wireless card. So I called the repair center and left them a voicemail stating that they didn't fix the problem. I never received a call back. Right after the holidays, I called them back and told them that the wireless card was still broken and asked them to send me another box so I could send it in again. Now the first box showed up in about 3 days. A week later, the box hadnt shown up. Then, about two weeks ago, the laptop took a small spill off my ottoman and the *** screen cracked (which is actually covered in this plan). So I called them again and asked them to send me a box so I could send it in for repair. Once again, the box never showed up. Then I called them a week ago, really pissed, and I was assured that the box would arrive and would be sent 2-day air. That was Monday of this week. It's now Friday night and nothing has shown up. I paid $250 for that *** extended warranty. What a rip off.

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Office Depot In-depth Review

Website Design and User Experience: The Office Depot website is well-designed and user-friendly, making it easy to navigate and find what you need. The layout is clean and organized, with intuitive menus and search functions that help you quickly locate products and information. The site also loads quickly, ensuring a smooth browsing experience.

Product Range and Availability: Office Depot offers a wide range of products, catering to both personal and business needs. From office supplies and furniture to technology and printing services, they have everything you could possibly require for your workspace. The availability of products is generally good, with most items in stock and ready to ship.

Pricing and Discounts: Office Depot provides competitive pricing on their products, offering good value for money. They frequently run promotions and discounts, making it even more affordable to shop with them. The website also features a price match guarantee, ensuring that you get the best deal possible.

Customer Service and Support: Office Depot excels in customer service and support. Their knowledgeable and friendly staff are always ready to assist you with any queries or concerns. They can be reached through various channels, including phone, email, and live chat. Response times are generally quick, and they go above and beyond to ensure customer satisfaction.

Shipping and Delivery: Office Depot offers reliable shipping and delivery services. They provide multiple shipping options, including standard, expedited, and next-day delivery. The estimated delivery times are accurate, and they provide tracking information so you can easily monitor your package's progress. The packaging is secure, ensuring that your items arrive in excellent condition.

Return and Refund Policy: Office Depot has a fair and hassle-free return and refund policy. If you are not satisfied with your purchase, you can return it within a specified timeframe for a full refund or exchange. The process is straightforward, and they provide clear instructions on how to initiate a return. They also offer free return shipping in most cases.

Quality of Products: Office Depot offers high-quality products from reputable brands. They have strict quality control measures in place to ensure that their products meet or exceed customer expectations. The items are durable, reliable, and built to last, making them a worthwhile investment for your office needs.

Customer Reviews and Ratings: Office Depot has a section on their website dedicated to customer reviews and ratings. This allows you to read feedback from other customers who have purchased the same products. It provides valuable insights and helps you make informed decisions before making a purchase.

Loyalty Programs and Rewards: Office Depot offers a loyalty program called "Office Depot Rewards," which allows you to earn points on qualifying purchases. These points can be redeemed for discounts, gift cards, and other rewards. The program is free to join and provides additional benefits to loyal customers.

Sustainability and Corporate Social Responsibility: Office Depot is committed to sustainability and corporate social responsibility. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient practices. They also support charitable organizations and community initiatives, demonstrating their commitment to giving back.

Overall User Satisfaction and Recommendation: Overall, Office Depot is a reliable and trustworthy online retailer for all your office needs. With their user-friendly website, extensive product range, competitive pricing, excellent customer service, and commitment to sustainability, they provide a positive shopping experience. I highly recommend Office Depot to anyone in need of office supplies, furniture, or technology.

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Contact Office Depot customer service

Phone number

+1 (800) 463-3768

Website

www.officedepot.com

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