Office Depot review: Rude employee
Replied
I was shopping for Office/ Gaming chairs with my 14 year old son. We went to the back of the store and was kindly greeted by a female employee. She assisted us with pricing for a few minutes and left us to shop.
A few minutes later we were approached by a make employee. He asked me if we needed assistance. I told him we were already helped. He then told me we were not allowed in the employee area, looking at my son when he said it. He was sounded semi aggressive, as if we were trying to steal from the store.
I told him we were not even near the employee entrance area. He told me, he was just making sure we were aware.
I am a retired Police Officer and in no way look like a thug or thief. Neither does my 14 year old son. He identified himself as the manager when I asked for his manager.
I walked out frustrated and embarrassed.
I guess we will shop elsewhere.
Desired outcome: I want this addressed.
I am sorry to hear your recent experience in-store was less than satisfactory. Customer Service is our top priority and we are so sorry that was not demonstrated to you.
We sincerely appreciate your feedback and would like to discuss your complaint in more detail.
Please kindly send an email to customer.relations@officedepot.com please ensure to include your reference #220720-015552 with the store location and your best contact information. We would like to ensure your feedback is shared with the appropriate District Manager.
Thanks for bringing this to our attention. We look forward to your reply
Sincerely,
Executive Customer Relations Office Depot
The complaint has been investigated and resolved to the customer's satisfaction.
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