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Office Depot review: Color Copies - Horrible store manager

K
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8:43 pm UTC
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Please know that the manager at your store located at 1812 Sam Rittenberg Blvd, Charleston, SC 29407 is an absolute jerk! I tried calling customer service twice to complain and have been disconnected twice.

I walked in at 5:30pm which is 30 minutes prior to closing time and the store manager behind the copy counter said the copy shop was closed. I told him I just wanted to drop off a file so they could print 1,000 color copies when they had the time. He had an attitude and said they were closed and I'd have to do it all online! I had stopped in the day prior to get pricing and those employees told me it wouldn't be a problem to drop off the file and it wouldn't take too, too long.

The manager and I got into a shouting match. This guy should not be in a managerial position. I went to Staples and printed my $500 order.

Desired outcome: I'd appreciate a corporate response and an apology.I'd also like for the color copies to be printed for the quoted price of $.51 per copy less 30%.

Office Depot response
Sep 25, 2023 2:51 pm UTC
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6600 N Military Trl, Boca Raton, VA, 33496-2434, US

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www.officedepot.com

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Thank you for contacting Office Depot via the Complaint Board. I am so sorry to hear we let you down. This is not the experience we want our customers to have, and we want to investigate this immediately. Would you be so kind to provide your email address and the best contect information to Customer.Relations@officedepot.com

We ask that you include your incident #230924-003952 We forward to hearing from you.

Executive Customer Relations | Digital Care Support

6600 N Military Trail | Boca Raton, FL 33496
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This complaint has been resolved automatically due to user's inactivity.

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