The complaint has been investigated and
resolved to the customer's satisfactionResolved Odenza — Waste of Time & Money
resolved to the customer's satisfaction
To start off, company says it has 28 vacation locations, but when i tried to redeem they could only offer me 2 of them unless i wanted to pay for an upgrade which was the same price as if i booked myself. Plus they had me send in money upfront, then sent me another letter that they needed more money. I also had to call numerous times after waiting 2 weeks since my last money order was cashed to even be able to speak with a travel agent. Then the one they assigned me to went on vacation, so i had to cause a huge problem to get them to assign me to another agent instead of waiting for the current travel agent to get back. Then the new agent they assigned my to went on vacation a day after the assigned me to her. On top of all this everyone a spoke to was completely rude! All in all this is a total rip off and a complete waste of time & money!!!...
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