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CB Weight Loss NutriSystem Complaints #2-21
NutriSystem

NutriSystem review: Frozen meals

J
Author of the review
10:45 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.

Meals were received timely and stored upon receipt. However, upon opening the dinner and lunch frozen entries, all were spoiled.

I contacted Nutrisystem to request a replacement, however, was told the only thing the company was willing to do was compensate me $30 off my next month's order. As a result, I am out 14 paid for meals without any recourse.

Desired outcome: Full replacement of the spoiled meals.

NutriSystem response
Feb 14, 2023 12:41 pm UTC
NutriSystem customer support contacts
Phone numbers

+1 (800) 435-4074

+1 (800) 585-5483

Address

600 Office Center Drive, Fort Washington, PA, 19034, US

Website

www.nutrisystem.com

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Hello!

Thank you for taking the time to review your experience with us.

We are sorry to hear about the spoiled lunches and dinners you received in your order. We want to help you with this.

Please send us an email at consumerexperience@nutrisystem.com. Please include the full name, email address, phone number, the order number in which you experienced this issue and the full shipping address associated with your account. Please also mention this review in the subject line and add a description of your complaint in the email body.

We look forward to helping!

- The Nutrisystem Consumer Experience Team
Resolved

This complaint has been resolved automatically due to user's inactivity.

Keywords:
dinner frozen lunch meals opening receipt replacement spoiled stored timely
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  1. NutriSystem Contacts

  2. NutriSystem phone numbers
    +1 (800) 435-4074
    Click up if you have successfully reached NutriSystem by calling +1 (800) 435-4074 phone number 0 0 users reported that they have successfully reached NutriSystem by calling +1 (800) 435-4074 phone number Click down if you have unsuccessfully reached NutriSystem by calling +1 (800) 435-4074 phone number 0 0 users reported that they have UNsuccessfully reached NutriSystem by calling +1 (800) 435-4074 phone number
    +1 (800) 585-5483
    Click up if you have successfully reached NutriSystem by calling +1 (800) 585-5483 phone number 1 1 users reported that they have successfully reached NutriSystem by calling +1 (800) 585-5483 phone number Click down if you have unsuccessfully reached NutriSystem by calling +1 (800) 585-5483 phone number 2 2 users reported that they have UNsuccessfully reached NutriSystem by calling +1 (800) 585-5483 phone number
    Customer Service
  3. NutriSystem emails
  4. NutriSystem address
    600 Office Center Drive, Fort Washington, Pennsylvania, 19034, United States
  5. NutriSystem social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 15, 2026
  7. View all NutriSystem contacts
NutriSystem Category
NutriSystem is ranked 4 among 41 companies in the Weight Loss category
#02 BetterMe BetterMe #03 Noom Noom #04 NutriSystem NutriSystem #05 BeachBody BeachBody #06 Herbalife International Herbalife International

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