Nuovaluce Beauty
reviews

I have had the same experience with Nuovaluce. I purchased for $291.85 on 08.28.2020. I reached out after a month for a full refund because there are no results. They gave me the run around, stating that I had to try the product for a full 90 days before I would be able to refund. I promptly reached out a 90 days for a refund and they provided a return label. They confirmed they received the product back on 12.18.2020. I have been inquiring about my refund for over a month now. They have likely re-sold my product and keep my $291.85 for nothing. I have opened a Fraud case with my bank

I have known about micro current for several years and had hoped to begin once I turned 25. Well, life gets in the way and I turned 31 before I knew it. Treatments at a spa would be just way too expensive to keep up so I was thrilled when I found this device in a Facebook ad. Honestly, once I received it, it took me some time before I started using it but I just used it for the first time and am so pleased with the results! My crow's feet are a whole lot less noticeable and my face looks lifted and tightened! I cannot believe that I got these results after one use and I can't wait to see more progress!

I have not used the product much yet so, i cannot speak to it's quality or effectiveness yet. What I can speak to is the fact that the shipping took two months. I mean, I understand COVID and I am also in *** but it was ridiculous. However that being said, the customer service is EXCELLENT and very friendly. Honestly, they are the only reason I didn't completely lose it with regards to shipping times. I would suggest that the anticipated shipping times be changed on the website, just for accuracy purposes. That might decrease sales a LITTLE, but it will UP customer satisfaction and loyalty to be given proper arrival dates. Thank you!

I ordered on October 29th and as of today, December 15th, I still haven't received it. All my emails to customer service were ignored. The only communication that has been successful has been through FB DM. I was told it would arrive "by black friday", then " arriving Wednesday" however the tracking I finally received on November 30th said it was in San Diego. It sat awaiting pick up for 12 days. According to the tracking it is now in IN. It has been there for 2 days now. At least it's closer to making it to me in MI. It's almost been 2 months since I ordered. This company has terrible customer service. Hopefully the product is worth it. Oh and they took the money out of my account on October 29th.

I am still waiting for my refund for my device. No one will call me back or email me regarding the problem with the delay in getting my refund here is an email sent over a year ago: We sincerely apologize for delay in processing your refund. Unfortunately, we are having some technical difficulties with our Shopify refund server. As soon as it is fixed, we will process a refund for the purchase. Thank you for your understanding in this unfortunate matter. Best Regards, Amy I am still out my money and no longer have my device. Service providers are completely ignoring me all together. Have they have just stolen my money. In the meantime I am getting messages/emails regarding 50% off sales and I paid full price for mine! Absolutely infuriating!

I had ordered my unit with gel ( order #20335) quite some time ago. Then I noticed that the item had not even left their facility. I inquired as to what was happening. I was told they understood my concern and then it said it was shipping. Yesterday I received notification that my item was delivered to somewhere in ***. I live in ***. I wrote to Nuovaluce again stating that it was delivered to the wrong place and that I either wanted a unit expedited to me at their cost or to have my money reimbursed. I stated that what was happening was ridiculousand then my emails were blocked. I strongly recommend to anyone considering purchasing from them to err on the side of caution. Until this is resolved properly I have no choice but to state this.

I ordered one on 9/4, still haven't received it. I have emailed customer service several times, each time I get the "we've received so many orders, we're really trying to get them shipped". Then once I threatened to cancel I finally get a "you're item shined email" that was a week ago, 10/1. Still haven't received the items, the tracking is still showing that the shipper is waiting for the parcel, 10/7. I once again emailed and threatened, calling my credit card company, as well as ComplaintsBoard.com and social media. Now they're saying "they'll follow up with the shipper and get back to me". I plan on calling my credit card company tomorrow if I don't receive an acceptable response. If I knew they were this bad I would have ordered a similar product from somewhere else.

Greetings from Haida Gwaii I am shocked how great this nuovaluce beauty Microcurrent device works. I purchased the nu face trinity and it broke down after eleven months. Nuovaluce is so powerful and lifts my face and droopy eye lids right up. After a session my entire face is tight my eyelids are there again and no more dull skin. My face glows and I stopped getting bad break outs . My skin is radiant tightened and clear of acne. Im 50 and into self care and Im in love with this great nuovaluce beauty Microcurrents machine. Definitely recommend and a great deal considering I spent Over C$800 *** dollars on my nuface Trinity. This is a fraction of that and the red light is awesome and really whitens and literally is like photoshop for your face but literally for real. I love this beautiful device!?Sincerely,*** (***)

It has now been 20 business days since ordering and the item still has not shipped and I have received no date as to when it will. In the first response from Amy, I was told 3 to 5 business days to ship. The company clearly is not trying to fix the issue with delayed delivery time due to the age of these reviews. The last email from Amy pushed the issue onto the customer by asking me to be patient: We sincerely apologize for the delay in processing your order. Due to the product's popularity, we are receiving a high volume of orders, but we are already working on sending the orders at the soonest possible time. Please don't worry, I will contact our warehouse team and follow up with your order. We will provide tracking information soon. Once again, we do apologize for the delay but rest assured that we are always here to help you. We would appreciate your patience and understanding of this matter. My patience is up.

I'm very happy with my Nuovaluce microcurrent/red light therapy device! It took about 3 weeks from when I ordered it to arrive which I expected since I'm in ***. I've only been using it for about a month or so but I'm already noticing a difference! I try to use it 5-6 times a week (if I remember)... at first I used an oil-based moisturizer and didn't feel any electrical tingling or anything... I thought I had a defective device but then my daughter informed me that oil is NOT a conductor of electricity and that I needed to use a water-based product. I use my Hyaluronic Acid serum now and just spritz my face with water if it starts to soak in and dry too quickly while I'm using the microcurrent device. It glides perfectly across my skin. It's super simple to use and I find the more I use it, the higher the level I can go on the microcurrent device. The red light therapy is also great and so simple. 10 mins. with each device and I'm done. The fact that you get 2 products in 1 is AMAZING! I think it's a fantastic product and highly recommend it to anyone with aging, sagging, wrinkly skin. I'm 60 years old now and I plan to fight aging ALL the way!

I encountered a couple of burps humps in the road, initially, when addressing some issues that had to be addressed with customer service. The issue was a delay and then miscommunication between us. I admit I was worried and frustrated started to think that I wasnt going to get a resolution or come to an appropriate and adequate processing of my issue. I learned soon after that when they decided to reach out to me several emails and a phone call later (they called me!) - the promise for a refund and an extraordinary exception to their policy due to an oversight on my part THEY CAME THROUGH and they did so beyond any expectation I could have had. I give them a 5 stars ? ? ? ? ? review. I am beyond satisfied and pleased. I received a return shipping label and full refunds for the device covered in their return guarantee policy AND for the item that I returned that does not fall under their return policy. Frankly I AM FLOORED! Best experience in a very long time. For the record the device and product are fabulous BUT I was hypersensitive to their use due to a bad flare of rosacea. It was not anything on the part of the product quality.Go Nuovaluce Beauty!