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Nuovaluce Beauty
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2.6 11 reviews
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Pros and Cons of Nuovaluce Beauty: A Review Breakdown

Nuovaluce Beauty is a skincare company that produces non-invasive beauty devices for home use. The company offers a range of high-tech LED light therapy devices that improve the appearance of aging skin, reduce fine lines and wrinkles, and combat acne. Nuovaluce Beauty products have been reviewed positively by customers who praise the effectiveness of the devices, ease of use, and affordability.

One of the most popular products offered by Nuovaluce Beauty is the RejuvaliteMD. This LED light therapy device is designed to minimize wrinkles, promote collagen production, and enhance skin tone and texture. Customers report seeing a noticeable improvement in their skin's appearance after only a few uses.

Another aspect of Nuovaluce Beauty that customers appreciate is the simplicity of the company's products. The devices are straightforward to use with clear instructions and do not require additional products or treatments.

Additionally, the affordability of Nuovaluce Beauty devices is a major draw for customers. The company provides top-quality skincare devices at an accessible price point, making it an excellent option for individuals seeking professional-level skincare at home.

Overall, customers are pleased with Nuovaluce Beauty products, with many reporting significant improvements in their skin's appearance after using the devices. The company's affordability, straightforwardness, and effectiveness are the main selling points for customers.

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Nuovaluce Beauty replied to this review.

Nuovaluce Beauty I have had the same experience with Nuovaluce

I have had the same experience with Nuovaluce. I purchased for $291.85 on 08.28.2020. I reached out after a month for a full refund because there are no results. They gave me the run around, stating that I had to try the product for a full 90 days before I would be able to refund. I promptly reached out a 90 days for a refund and they provided a return label. They confirmed they received the product back on 12.18.2020. I have been inquiring about my refund for over a month now. They have likely re-sold my product and keep my $291.85 for nothing. I have opened a Fraud case with my bank

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Y. Stoltenberg
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My 312 dollars was certainly taken on the 4th of September, and I have yet to receive shipment notification despite being told it would definitely ship this past week. The company should not be advertising that it will ship in 3 to 5 days if they can't meet that deadline.

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J. Roob
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I placed my order 4 weeks ago on September 7th. I have emailed them 4 times and they keep telling me they are so busy with orders and that it's coming soon. I asked for a refund and they ignored me. This is terrible customer service they are stealing money from people. Shame on them! Do not order from this company.

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S. Stehr
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Placed an order on 9/01/201 and still have yet to receive it. I I have emailed back and forth several times but they give you the run around. When I asked for a refund then it was suddenly in shipping and could not be refunded. The shipping link I was given shows the package has not moved since 10/01. They are quick to reply to emails but could not even offer a discount or expedited shipping for the inconvenience.

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C. Vandervort
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I ordered one on 9/4, still haven't received it. I have emailed customer service several times, each time I get the "we've received so many orders, we're really trying to get them shipped". Then once I threatened to cancel I finally get a "you're item shined email" that was a week ago, 10/1. Still haven't received the items, the tracking is still showing that the shipper is waiting for the parcel, 10/7. I once again emailed and threatened, calling my credit card company, as well as ComplaintsBoard.com and social media. Now they're saying "they'll follow up with the shipper and get back to me". I plan on calling my credit card company tomorrow if I don't receive an acceptable response. If I knew they were this bad I would have ordered a similar product from somewhere else.

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Nuovaluce Beauty replied to this review.

Nuovaluce Beauty I have known about micro current for several years and had hoped to begin once I turned 25

I have known about micro current for several years and had hoped to begin once I turned 25. Well, life gets in the way and I turned 31 before I knew it. Treatments at a spa would be just way too expensive to keep up so I was thrilled when I found this device in a Facebook ad. Honestly, once I received it, it took me some time before I started using it but I just used it for the first time and am so pleased with the results! My crow's feet are a whole lot less noticeable and my face looks lifted and tightened! I cannot believe that I got these results after one use and I can't wait to see more progress!

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L. Mayer
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I ordered mine over 3 weeks ago and my order has yet to be processed. I received email responses to my inquiries, but so far have no product.

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C. Ritchie
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I have to say that I was a little bit skeptical but Ive been using it for three weeks now and so far I just love it I have started seen the results which is awesome, my skin definitely looks way better! the other amazing thing is that I got my product three days before I was expecting it!

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K. Ebert
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I feel like this product is working, and providing results. In regards to shipping, I received my order within a week from the order date, which seems really quick. I began using nuovaluce last month and I am eager to see results after continued use.

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P. Grant
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Ordered 2 weeks ago and has not been shipped yet. They could not give me the time frame and did not respond the my request for refund. If you dont mind to lose money or dont care when yoy are going to have what you have paid for so go ***. Otherwise, do not. Very disappointed.

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Nuovaluce Beauty replied to this review.

Nuovaluce Beauty I have not used the product much yet so, i cannot speak to it's quality or effectiveness yet

I have not used the product much yet so, i cannot speak to it's quality or effectiveness yet. What I can speak to is the fact that the shipping took two months. I mean, I understand COVID and I am also in *** but it was ridiculous. However that being said, the customer service is EXCELLENT and very friendly. Honestly, they are the only reason I didn't completely lose it with regards to shipping times. I would suggest that the anticipated shipping times be changed on the website, just for accuracy purposes. That might decrease sales a LITTLE, but it will UP customer satisfaction and loyalty to be given proper arrival dates. Thank you!

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P. Brown
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Needed customer service and they were there right on target. Helped me almost immediately via email. So far my machine seems to be working well. Haven't used it long enough to notice a huge difference but little hints already. I'm completely satisfied.

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K. Hintz
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The Product itself is well made, very durable, and arrives in a custom made package to ensure safe storage. I noticed a difference within the first week, and it keeps improving. I can definitely recommend this product with no reservations. Also, I ordered two (mistakenly) and the return and refund was handled quickly and professionally.

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N. Sawayn
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Great company, deal with any customer query speedily, good advice. Great product with visible results over time just like they say, you have to use the device and then you get results. I find it relaxing and easy and generally cleanse my face and look forward to my session as part of me time.

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M. Rau
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I still waiting for my Nuovaluce which I place my order Aug 10 Company need more customers services with clients when it comes to keep informed about the order clients places I think that is so unprofessional no even send email with updates. I am going to request my money back. It been 3 weeks and I dont hear anything about my order Feel like they doing business with people money. So sad, No respect at all

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Nuovaluce Beauty replied to this review.

Nuovaluce Beauty I ordered on October 29th and as of today, December 15th, I still haven't received it

I ordered on October 29th and as of today, December 15th, I still haven't received it. All my emails to customer service were ignored. The only communication that has been successful has been through FB DM. I was told it would arrive "by black friday", then " arriving Wednesday" however the tracking I finally received on November 30th said it was in San Diego. It sat awaiting pick up for 12 days. According to the tracking it is now in IN. It has been there for 2 days now. At least it's closer to making it to me in MI. It's almost been 2 months since I ordered. This company has terrible customer service. Hopefully the product is worth it. Oh and they took the money out of my account on October 29th.

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S. Muller
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Ive used this for 2 days and have seen a difference. Its gotten rid of my acne and scarring and the texture has improced

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M. Gislason
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I am so happy with my Nuovaluce Anti Aging device & noticed real results instantly and they progressed as I used it in my skin care routine. Red light therapy and microcurrent in one device will help regenerate skin cells, promote the production of collagen and sculpt.

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R. Zulauf
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Have been using it for 3 *** am seeing results. Love the convenience of it!

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C. Legros
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I have only used it 4 times so far, because I only received it less then a week ago. So far I have noticed the fading of most of my age spots and some relaxing in the lines on my forehead. I love how easy it is to use and keep clean. Looking forward to continuing results. Thank you.

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Nuovaluce Beauty replied to this review.

Nuovaluce Beauty I am still waiting for my refund for my device

I am still waiting for my refund for my device. No one will call me back or email me regarding the problem with the delay in getting my refund here is an email sent over a year ago: We sincerely apologize for delay in processing your refund. Unfortunately, we are having some technical difficulties with our Shopify refund server. As soon as it is fixed, we will process a refund for the purchase. Thank you for your understanding in this unfortunate matter. Best Regards, Amy I am still out my money and no longer have my device. Service providers are completely ignoring me all together. Have they have just stolen my money. In the meantime I am getting messages/emails regarding 50% off sales and I paid full price for mine! Absolutely infuriating!

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Nuovaluce Beauty replied to this review.

Nuovaluce Beauty I had ordered my unit with gel ( order #20335) quite some time ago

I had ordered my unit with gel ( order #20335) quite some time ago. Then I noticed that the item had not even left their facility. I inquired as to what was happening. I was told they understood my concern and then it said it was shipping. Yesterday I received notification that my item was delivered to somewhere in ***. I live in ***. I wrote to Nuovaluce again stating that it was delivered to the wrong place and that I either wanted a unit expedited to me at their cost or to have my money reimbursed. I stated that what was happening was ridiculousand then my emails were blocked. I strongly recommend to anyone considering purchasing from them to err on the side of caution. Until this is resolved properly I have no choice but to state this.

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Nuovaluce Beauty I ordered one on 9/4, still haven't received it

I ordered one on 9/4, still haven't received it. I have emailed customer service several times, each time I get the "we've received so many orders, we're really trying to get them shipped". Then once I threatened to cancel I finally get a "you're item shined email" that was a week ago, 10/1. Still haven't received the items, the tracking is still showing that the shipper is waiting for the parcel, 10/7. I once again emailed and threatened, calling my credit card company, as well as ComplaintsBoard.com and social media. Now they're saying "they'll follow up with the shipper and get back to me". I plan on calling my credit card company tomorrow if I don't receive an acceptable response. If I knew they were this bad I would have ordered a similar product from somewhere else.

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Nuovaluce Beauty Greetings from Haida Gwaii I am shocked how great this nuovaluce beauty Microcurrent device works

Greetings from Haida Gwaii I am shocked how great this nuovaluce beauty Microcurrent device works. I purchased the nu face trinity and it broke down after eleven months. Nuovaluce is so powerful and lifts my face and droopy eye lids right up. After a session my entire face is tight my eyelids are there again and no more dull skin. My face glows and I stopped getting bad break outs . My skin is radiant tightened and clear of acne. Im 50 and into self care and Im in love with this great nuovaluce beauty Microcurrents machine. Definitely recommend and a great deal considering I spent Over C$800 *** dollars on my nuface Trinity. This is a fraction of that and the red light is awesome and really whitens and literally is like photoshop for your face but literally for real. I love this beautiful device!?Sincerely,*** (***)

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Nuovaluce Beauty replied to this review.

Nuovaluce Beauty It has now been 20 business days since ordering and the item still has not shipped and I have received no date as to when it will

It has now been 20 business days since ordering and the item still has not shipped and I have received no date as to when it will. In the first response from Amy, I was told 3 to 5 business days to ship. The company clearly is not trying to fix the issue with delayed delivery time due to the age of these reviews. The last email from Amy pushed the issue onto the customer by asking me to be patient: We sincerely apologize for the delay in processing your order. Due to the product's popularity, we are receiving a high volume of orders, but we are already working on sending the orders at the soonest possible time. Please don't worry, I will contact our warehouse team and follow up with your order. We will provide tracking information soon. Once again, we do apologize for the delay but rest assured that we are always here to help you. We would appreciate your patience and understanding of this matter. My patience is up.

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Nuovaluce Beauty I'm very happy with my Nuovaluce microcurrent/red light therapy device!

I'm very happy with my Nuovaluce microcurrent/red light therapy device! It took about 3 weeks from when I ordered it to arrive which I expected since I'm in ***. I've only been using it for about a month or so but I'm already noticing a difference! I try to use it 5-6 times a week (if I remember)... at first I used an oil-based moisturizer and didn't feel any electrical tingling or anything... I thought I had a defective device but then my daughter informed me that oil is NOT a conductor of electricity and that I needed to use a water-based product. I use my Hyaluronic Acid serum now and just spritz my face with water if it starts to soak in and dry too quickly while I'm using the microcurrent device. It glides perfectly across my skin. It's super simple to use and I find the more I use it, the higher the level I can go on the microcurrent device. The red light therapy is also great and so simple. 10 mins. with each device and I'm done. The fact that you get 2 products in 1 is AMAZING! I think it's a fantastic product and highly recommend it to anyone with aging, sagging, wrinkly skin. I'm 60 years old now and I plan to fight aging ALL the way!

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Nuovaluce Beauty replied to this review.

Nuovaluce Beauty I encountered a couple of burps humps in the road, initially, when addressing some issues that had to be addressed with customer service

I encountered a couple of burps humps in the road, initially, when addressing some issues that had to be addressed with customer service. The issue was a delay and then miscommunication between us. I admit I was worried and frustrated started to think that I wasnt going to get a resolution or come to an appropriate and adequate processing of my issue. I learned soon after that when they decided to reach out to me several emails and a phone call later (they called me!) - the promise for a refund and an extraordinary exception to their policy due to an oversight on my part THEY CAME THROUGH and they did so beyond any expectation I could have had. I give them a 5 stars ? ? ? ? ? review. I am beyond satisfied and pleased. I received a return shipping label and full refunds for the device covered in their return guarantee policy AND for the item that I returned that does not fall under their return policy. Frankly I AM FLOORED! Best experience in a very long time. For the record the device and product are fabulous BUT I was hypersensitive to their use due to a bad flare of rosacea. It was not anything on the part of the product quality.Go Nuovaluce Beauty!

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Nuovaluce Beauty contacts

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+1 (866) 544-7309

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