National Tire & Battery [NTB] review: tire purchase, rotation and balance

Two weeks ago I took my truck to NTB to have a tire replacement. The tire was replaced, but they failed to balance the tires. I already had free balancing, which I purchased previously. Last week I took my car to have it serviced, and found out it was running rough because the tires needed balancing. This costed me another $135 for the labor and balancing. This is unacceptable and I expect someone to contact me to resolve this issue immediately. Katrina Strong, [protected]@yahoo.com or [protected].