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![National Tire & Battery [NTB] Reviews and Complaints](/images/business/45h/102163/ntb-national-tire-battery.png "National Tire & Battery [NTB] Reviews and Complaints")
I took my car in for a wheel alignment. I received a call from Nick Villareal. He told me the front wheel bearings needed to be replaced. He said they would cost $400 each. This seemed high, but since the car was there, I agreed. He later told me that the struts also needed to be repaired at a cost of $207 each. So, I was expecting to pay about $1200. I almost had a heart attack when presented with a bill for $2000. After seeing that my wife and I were extremely angry at his deception, he lowered the price to $1558. If he could lower the price so quickly, imagine the markup he was making. He told me that he was selling the parts at cost and challenged me to go to any auto parts store to verify. I did. The bearings were $229.99 compared to their cost of $339. The struts were $126.99 compared to their cost of $207. So with the price I was expecting to pay at $2000 they would still be making close to $500 profit. Worse, the noise that I took the car in for was still there.
I took it to the dealer to have him look at it. They told me that NTB had been unethical because the bearings would have been under warranty. I went back and spoke to the NTB manager, Fernando Garcia. All he did was say he was sorry...but that he was there to make money!
NTB will not make any money from me or any one I can influence again.
![National Tire & Battery [NTB] Profile](/images/business/150-150/102163/ntb-national-tire-battery.png "National Tire & Battery [NTB] Profile"){kind=small}
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![National Tire & Battery [NTB]](/images/business/48-48/102163/ntb-national-tire-battery.png){kind=small}
Went in with a $9.99 coupon for an oil change. "John" said he had to check the computer to see if this coupon could be used. Told me that my 2004 Toyota required synthetic oil at a cost of $74.99. Even though my car has always used multigrade oil, he insisted that he had to follow his computer's instructions. Went home and checked my auto manual as well as with the mechanic who had done several prior oil changes; both sources indicate 5W-30 multigrade oil. NTB LIES with such ease it's scary! AVOID AT ALL COST!
I wish I read your review before taking my car there, the same fernando is just selfless and they need to change him as a manager before they lose all clients. I have taken my car 4 times for the same AC issue. A guy named Frank is very nice and one of the A/C guy I was working with they are both nice, when I told them the car was behaving the same way ( even after spending $500) fixing stuff they recommended, they were trying to be considerate and try to see what is wrong. I was told to go this Saturday morning since they will be able to get any parts they needed to order and I should get in and out in an hour or so. So Iget there this morning fernando guys tell me he needed a half a day for his guy to look at it. I explained that this is the 4th time I was taking the car for the same problem and, I have a 7 month old that I am driving around in this Houston summer ( as they are trying to figure out whats wrong with my A.C) and as I was speaking the baby is at my neighbor but he did not care he just said thats the best he could do when the A/C guy the previous evening said he could get me in and out in an hour or so. Fernando rott in Hell!