Norwegian Cruise Line

I RECIVED A BROCHURE from NCL as I am a previous cruiser. I called NCL direct and got an agent name Thomas Chase who booked my reservation on 08/8/2022 Reservation # [protected]. I took the travel insurance and was told I could cancel for any reason. I had called back on 10/14/2022 to make a payment and asked if they needed my information for my flights and was told that no they would send me confirmation when the flights were booked and if I didn't like the flights we could rebook.

I paid in full by 11/05/2022. Yesterday I received my flights in an email for the first time. The flight down is satisfactory, but the return flight is not it has me in port at 7:00A.M. in the morning and leaving Fort Lauderdale at 7P.M. and arriving home at 12:05A.M. the next morning leaving me still another 1 1/2-hour ride home.

I called NCL today, to find out the agent who booked my cruise is not a qualified booking agent even thou he works for NCL and booked my trip. I tried to change my airflight with Noella from your fare reservations and was told I was 70 days out and they couldn't do anything because I had to change at least 75 days out. I didn't get my confirmation till yesterday! She told me that my agent should have sent it sooner. I asked to speak to a supervisor and was told they couldn't help me, and she wouldn't transfer me. I called back to speak to the travel representative and told her I wanted to cancel my whole trip due to my air travel she told me that wasn't a good enough excuse. I then told her I was concerned with Covid-19 and she told me that wasn't good enough either. She was sorry there is nothing NCL could do.

I called Southwest airlines directly and they have a flight #3144 leaving Fort Lauderdale 3/29/2023 at 2:35 and arriving in PVD at 5:35 for $285.98 per person. I also can stay one day longer in Florida, my sister lives in West Palm she would pick me up from the ship and I could fly home 3/27/23 out of West Palm for $290.00 a person. If I can find these flights why can't NCL. I was lied to on being able to cancel for any reason and lied to on being able to change my flights. I have traveled at least 3 times on NCL and have never been treated this way before. My travel companion and I are both senior citizens and this would have been his first time on a cruise what an experience. I am so upset I am considering calling the state of Connecticut Attorney General Tong and filing a complaint against NCL. I should not be penalized because your employee Tom Chase isn't authorized to book my reservation and tell me untrue facts on when I can cancel my reservation or when I can change my flights. I would like your feedback ASAP so I have time to make other arrangements.

Greetings,

I was planning on filing a complaint with the BBB, however, felt it would only be fair to contact Norwegian directly, in an attempt to solve this issue.

To start, my reservation number is [protected]. We embarked on 18 December, 2022 for the 5 day Mexican Riviera trip aboard the Norwegian Joy, assigned to room 12196. We were supposed to depart @ 16:00, however, we did not set sail until 2.5 hours later. Any ship member that we asked a question, had no answers. Once we were finally onboard, I immediately wanted to get off the ship. The attitudes of employees were amazingly BAD! I will lay out the issues in order, as I can recall them.

1. We headed to our stateroom, only to be turned around before reaching our room to go directly to the muster point, regarding emergency evacuations. No sign or employee informed us of this during the entire boarding process. After standing in line for over two hours, and a 5 hour drive from Las Vegas, I just wanted to relax for a bit.

2. The same evening, we decided to go eat. To my surprise, a majority of the employees were miserable. Not a good vibe to have on a cruise ship. If you asked them a question, it was as if you were bothering them. The only ones that seemed happy, and willing to help, were the washy-washy crew.

3. Since we departed late, we arrived in Cabo San Lucas late. It took nearly 2 hours to get off the ship and had no guidance on where to go for our excursion shuttle. To make things worse, we were told that we had to return to the ship by 18:30, to assure a smooth transition. We had no time to see Cabo, or shop the local shops as we would have on other cruise ships.

4. We decided that since we were unable to shop or eat authentic food from the local shops etc., that we'd, eat onboard, then go up to the duty free shops onboard. I did find a young man that informed us that we had not departed, because they could not get one of the anchors up. I went to one of the counters and asked how long they would be open once we left. This poor young man was not even aware that we were still in port. So, I asked one of the managers how long they would be open once we left port. She was extremely rude, and said "sir, per the captain, we cannot open until we set sail." So, I simply stated, "assume we set sail in 30 minutes, how long will you be open?". She rudely stated that "I was apparently hard of hearing, and we're not open yet". I complained to another individual, who asked for my stateroom, so that I could have someone contact me regarding her rude behavior. No contact from anyone.

5. We were informed by speaker, that since we departed L.A. late, we would be allowed to remain in Ensenada until 18:30 instead of the scheduled 17:00. Again, getting off the ship was very unorganized, and had no guidance on where to find our wine tour group. The excursion crew, especially the young lady, was rude and clueless. To top it off, our tour guide informed us that she was informed that we had to be back to the ship because it was departing @ 17:30. Again, cheated of seeing anything in Ensenada.

6. We made a purchase of $2100.00 for a ring at the jewelry store onboard. The young lady was excellent, however, informed us that we had to return the next day to get the certificate of authenticity. We did so. All we did get was basically a sales slip. The value of the ring on the tag stated $5300.00. The slip we were given, did not have the ring value, but instead, the amount that we paid. It clearly says SALES RECEIPT. I have many purchases where I have obtained a certificate of authenticity, and this was not it.

7. We did take some photos and went to purchase some. We ordered 2 8x10, and 1 5x8. When awaking on the morning of debarkation, they were hanging on our stateroom door. However, one of the 8x10 photos were a duplicate. We went to the photo shop for the correct photo. When they returned with the photo, it was a 5x8 instead of an 8x10. At this point, I just wanted off of the ship.

8. We returned to our room to get our luggage, and the liquor that we had purchased was sitting inside of the room. We purchased six bottles, but only 5 were in the two boxes.

9. We were given yellow tags for our luggage, and when they called, we proceeded to the given location. I asked if our luggage would be at the location in which we parked. The young lady asked for our stateroom, and she said it would be awhile before we depart, as the color tag did not match our floor, and was told we had to go back and wait just like everyone else. Really? We had yellow tags, and it was the first color called, but had to wait over an hour to get in line for the apparent proper floor color to be called.

We do 1-2 cruises a year, and have been on the Breakaway as well as the Gem, and have had the perfect experience on each of the Norwegians. The other cruise companies we have traveled with were great, but could not match the joy and excitement of the Breakaway nor the Gem, so we decided to try out the Norwegian Joy.

This has been the worst vacation experience of our lives, and does not speak well for the Norwegian brand. My question to you is, how we make this right.

Norman Monroe

monroe. [protected]@aol.com

[protected]

As an additional note, I did get an email from NCL. Basically I was told, "sorry for your experience, but hopefully you'll sail with us again".

We’re gold members, been cruising for 20+ years, and recommend NCL because the on-board experiences have been consistently . . . amazing. Some of our best vacations have been with NCL. However when NCL offers discounts, some of the restrictions are not visible on the website. Understand that once you’ve paid for your cruise, there will be an end to customer service while on land--long wait times and formulaic responses await you. The marketing uses “bait and switch” tactics so be forewarned about booking. We’re not canceling our cruises this year but caution others when booking.

I am scheduled for a cruise on the Norwegian Spirit departing Sydney Australia on March 4, 2023. I booked with my parents, linking our 2 cabins and elected to have Norwegian schedule our flights. As it was explained to me when we booked, our flights could be scheduled together because of the link between our rooms. However, now I am getting a completely different story. My flight is booked and theirs is not. When asked if an attempt could be made to get us on the same flight, I’m now told no there is nothing they can do. All Norwegian offers was an apology for the inconvenience. They told me that I can book my own flight and pay penalties if I wanted but that’s it. This is absurd. I spoke with 3 different departments and no resolution. Completely inferior customer service. They basically told me to go pound sand. This is my first NCL trip and likely to be my last, even before I set foot on the boat because the company is totally unwilling to help!

This is a Nurse Con Sea cruise — Feb 2023 — I paid in full back in Jun — got a $250 credit for shore excursion/on board items etc... I booked shore excursion and soda package on Dec 22. I rec. confirmation. However Dec. 24th I rec. alert from my credit card of double charge — which was soda package. I called Dec.28th — to make sure I was only charged for 1 soda package and shore excursion — after 45mins and a disconnect — had to recall over 50min — to learn NCL-autocancelled my entire reservation. They stated I never paid for shore excursion — so with a balance they cancelled my entire reservation. I never rec. an email from NCL — stating I owed any money — also NO EMAIL CANCELLING THE ENTIRE CRUISE! I asked to speak to supervisor asking for corporate number and was told to call back and ask for supervisor. I called a third time — this time well over 60 min. — was told had to wait 12 min for supervisor — and then after 15min — was told another 16min. — and so on. I demanded another number to call and speak to someone — was given charter number — not back in office til tomorrow. I did contact Nurse Con at Sea rep. — they were not notified of the cancellation either — they were very helpful — telling me they would contact NCL and that my reservation would be fine — they would email me when confirmed. I still proceeded to recall NCL — waited for a supervisor — after 30 min. spoke to one — who stated it was my issue for not paying the shore excursion — I stated I thought I did — as I purchased soda package and got 2 of them. I told her the shore excursion confirmation — showed both my roommate and I purchased and amounts and totals — NOWHERE ON CONFIRMATION DID IT STATE PAYMENT BEING OWED!

This has already put a big disappointment — on something I looked forward too! As a Nurse I spent that last couple of years battling Covid and just went through the BUFFALO BLIZZARD — over Christmas. I just expected NCL to be better at customer service responses and notification process — they already had my money in Full!

We could have booked our own flight, but we're assured that we would not get a red-eye flight if we booked thru NCL. After waitimg for over a month, and pre paying the flight, we got a red eye. You refused to give us a refund or a credit.We had to book our own flight , with NO REFUND for YOUR SCREW UP. We have been on several NCL cruises, rest assured, this will be our last

I am writing to inform you about my negative experience while traveling with Norwegian Sky cruise from November 25 through 28 of this year. This cruise was planned over a year and finally My Partner and I were able to book a trip to celebrate her Birthday. We imagined and hoped this would be a special and memorable trip because this would be our first cruise together. The trip consisted of Her Juliah Devarn, and myself, Jalah Filsaime. We planned this cruise expecting the best like every other guest to have a great experience, but it became emotionally devastating during the final deboarding process. My girlfriend and I were detained. We were told that we could not leave. We were given no reason. When a supervisor of security finally spoke to us, we were informed that we were being detained because there was footage of us taking a wristwatch from a boutique on the ship. I was appalled. This was shocking and embarrassing to us. We were taken to customs where they checked all our bags and belongings. The security supervisor and the storeowner stood and observed the investigation of the contents of our baggage like hawks from the side. When they fully emptied out our belongings and found nothing, they both walked out and left without an apology or saying a word. I am disabled in a wheelchair and having gone through the physical procedure of customs pushing up and rising up out of my chair was also uncomfortable for me. This is definitely not the experience that came to mind when my Partner and I planned and purchased our trip. We felt this action was racially motivated and we were racially profiled. It is hard to believe with so much that has happened in the world, and how far we have come this is still going on. I feel disgusted having gone through that ordeal. I want to be absolutely clear if nothing is done or we hear nothing back. My Partner and I will contact WSVN7 news station, which I have personal friends there and also upload our ordeal on social media where we can tell our story of racial discrimination.

Booking #[protected]

Contact

[protected]@gmail.com

[protected]@yahoo.com

[protected]

My last few dealings with NCL have not been pleasant or successful.

I am tired of being told to 'go online' only to speak to some computerized system that doesn't provide me with the information I requested. Today I did manage to reach a "human" only to be told that she didn't have a department to handle my request! I don't need a department, I just need one person to provide me with a printout of my account of my last cruise. I never did have the ability to view my account even when on the ship via your crappy app.

My second request was to check to see if a back pack which I believe was left at the dock when returning from a recent cruise had been found. Again I was told this would have to be done "online".

NCL caused me to have to cancel an entire cruise, due to wrong information given to me "online" earlier this year. Yes, you refunded the cost of the cruise but I was still out some air fare costs even though I had bought cancellation insurance.

I have taken over 35 cruises I am not a stranger to cruise websites. Sapphire rating, and credit on account, I really wonder if it is worth the frustration of dealing with a company that is pushing automation to the degree that is unacceptable for the many cruisers.

I only took this last cruise in order to not lose my next cruise credit. I don't need to deal with a company that has no interest in customer service, forcing me to take cruises by a certain date. Not being allowed to use a credit as it was in Canadian dollars.

I don't mind using the automated systems, but, I still expect a "human" to help me when I am having problems with your automation.

My Guest #[protected], Res. #5033440, cabin #13461

LEORA BRADEN

My member # [protected] ...On 12/13/2022 I called NCL by phone for information on booking a cruise. Your representative gave me her email: [protected]@ncl.com ... Phone number [protected] ect 44571 .. 11 day cruise out of Tampa Jan 28, 2022 for $719 per person .. I was told that my husband and I, each, had a $100 credit and the ads I am getting say 2nd person FREE ... But she quoted me a total of $1803.88 .. I sent her an email on 12/14/2022 requesting a breakdown of the charges that would add up to $1803.88. I never received ANY reply. I can fwd a copy of this email. I am in charge of a group of 40 to 60 prople ... Booking a cruise 12/2023

Hello

First let me say that the Bliss is a beautiful ship and overall, it was a beautiful experience. We have also enjoyed our pervious cruises with Norwegian. That said here are few things that may have us rethink any further cruises with Norwegian.

As you know this was first scheduled as a Scotland/Ireland tour of 14 days for May of 2020 to celebrate our anniversary. Due to covid all of this changed. Over the next 2 years the cruise was cancelled changed to a 10 Day cruise and we were told we could only receive a credit toward another cruise. We had so many questions on how to handle this. At one-point Norwegian Personal Cruise Consultant Charlie Rivero told us on 14-Apr-2022 that our best option was to cancel the cruise which we did and then we received an email that we had cruise credits and had till the end of 2022 to rebooked a cruise or lose our money. After many back and froths with Charlie we finally booked the Dec 2 Panama Canal cruise on the Bliss our final price was $9999.10. During this time, we had to track down and find answers to so many questions about how credits could be used and were given so many different answers. In the end one of your people on the chat line was a great help found almost $1000 in credits that no one else had helped us with and helped us use them for upgrades and such wish I could remember her name. There was one point during all of this we understand Norwegian had offered refunds something no one had told us. So, in the end we had to settle for the Panama Canal.

Now for the cruise. We flew into Lax on a flight and had paid for a transfer to the cruise terminal. When we arrived at terminal 7 at 1145 and found the baggage claim area, we encountered at least another 100 other people waiting for a transfer to the ship. Some of these people had been there since 730 that morning. There were two very confused Norwegian members there with absolutely no idea what was going on. During the next 3 hours myself and I am sure many others contacted your customer service. I called 3 times myself and the last time at about 230pm I was told there were buses coming and there was nothing else they could do and to please stop calling. I did ask before they hung up if we could take a cab and be reimbursed and was told no just wait. About 245pm the one poor crew Member there shouted out that we were all going to walk to the cab stand and just follow her. It was over a mile we were required to push and pull our bags through major construction zones and across 4 major intersections. Some people were in wheel chairs and many were using canes and walkers. In short it was dangerous and Norwegian is very lucky the no one was injured or hit by a car. This was so disrespectful! At the cab stand we realized we were just a few of the many stranded at the airport.

The next day I went to the service desk on the Bliss. I had a $92.08 receipt from my cab ride and expected to get a refund issued the young lady at the counter seemed surprised to her of the issue and I spent the next 15 minutes as she typed down what happened and then was told they would send this to corporate headquarters and they would contact me with a response. Next day I went to the service desk again and this time was told a nonrefundable credit of $92.08 had been issued for use on the ship. I told them this was not acceptable as I had already paid the $50 transfer fee and this was out of pocket and I would require a refund. Again the young man spent about 15 minutes typing this request into his computer and informed me it was being sent to corporate and I would be informed when they received a response. Well it took 8 days before I was called to the service desk and was told it had been issued as a refund and could be cashed at the end of the cruise. I should have had the option to receive it at that time as it was my money not the ships.

One of the next issues was we had paid for use of the Vibe. It was a very nice area the staff were extremely attentive and helpful. But not once during the cruise was the jacuzzi working properly. Was informed it had been reported many times but never fixed.

We also upgraded to a spa balcony and loved the thermal spa which we used every day. Again, the staff was very attentive and helpful. But there were two issues never resolved during the cruise. In the steam room only one of the steam generators worked and at times it was intermittent and the other unit never worked. In the main sauna the valve and spray head for the rocks at times leaked and never had enough pressure to properly spray the rocks and give use an even heat. That said it was a beautiful spa which would have been exceptional with just a few tweaks.

We are so accustomed to staff being on top of everything. Probably due to covid and huge crew turnover some of the staff especially in the dining rooms were prone making mistakes with our orders nothing huge and usually quickly corrected.

Lastly, we were green baggage tags last ones to leave the ship. Our time was 9am we sat on the deck 8 until almost 1pm before leaving the ship.

To this day we have not received any apology for all the trouble we were made to endure at the airport waiting for the transfer. We were basically lied to from 10am till 230pm being told repeatedly buses were on the way. Carnival had people arriving at the same terminal but were able to get their guests out.

Not sure about how other travelers felt. But what happened at the airport and how it was handled will give me pause before I will think about booking with Norwegian again!

Michael and Belinda Altringer

[protected]@gmail.com

I booked a Christmas cruise for myself and my 3 young adult children. After discussing what I wanted from the cruise the agent assisted in booking 2 separate rooms that are beside each other (myself and daughter in one and my 2 boys beside us in the other). To reduce the stress over the holiday I asked for the fight to be one day early at the start and 1 day later at the end.

When I actually received the flight confirmation it was correct on my son's reservation but my daughter and I had a 2 day variation pre and post cruise. I called to get this fixed and was told someone would call back the next week. That did not happen so I called again and spent over an hour of them telling me it cannot be fixed because it was within the 74 days of the cruise. (The flight was booked at 59 days by them.) Once they were able to confirm through looking through transcripts that the error was theirs they were finally willing to assist. However, I would have to wait at least 3 weeks before they could start working on my case. I waited those 3 weeks and had to call again to follow up. A few days later I received a change of flight. However, I and my daughter are still not flying with my sons. We fly out is 1 hour apart on the way there and will join them for the connecting flight which is ok but on the way back our flights are 12 hours apart and require multiple trips to the airport on New Years Day or a 14 hour wait at the airport. When I called one person says they will fix it and the next person says they can't. Why have a process that makes you have multiple reservations for one family and a policy that says they don't have to book flights together? If I knew that I would have gotten a larger cabin and had the 4 of us stay together! or if they had resolved the issue weeks ago when I called, there would have been flights for all of us. But they waited and now it impacts my very needed and very expensive cruise in a negative way. Their mistake, my problem. Not good customer service in my mind.

Good morning On November 16, 2022, I called the agent Brandon to cancel my reservation. my friends changed their mind, so i canceled. He was going to put through the cancelation. I made numerous calls, and he finally answers and tell me he was on a cruise and did not put the cancellation through. I finally get a cancellation email on December 7, 2022, tell me I will receive a refund.in 10-21 days. $500 of my money i worked for, seems it only important to me, that might be true, but respect is something we all deserve. I feel i was disrespected.

Reservation # [protected]

This is our very first cruise. The booking consultant told me if I put a 250 deposit down that Norwegian would match it. I booked 2 rooms so it should have been 500 for each room off our balance. The consultant gets back to me and said it wont apply to my cruise because its under 7 days. so she asked me to do another deposit for 100 dollars for each room, which I did. I asked since she already charged my card the 500 can she apply it to my payment and I was told no. I asked her to credit my card back and she told me it would take 7 days. well 7 days came and went with no credit back to my card. I called again and I was told 10 days. Nothing. 3rd call I was told 30 days. so now their tying uo 500 dollars of my money that im going to have to pay intrest on. is Norwegian going to reimburse me the intrest. Now the consultant wont answer my calls. I find it funny that there are 5 families going on this cruise all with different booking consultants and the same thing happen to all of us. ive tried to get a number to Norwegians corprate office and no employee can give it to me

We are cruising in New Zealand and Australia on Norwegian Spirit. There are 26 of us going on this trip so we are considered a group booking. We all booked the air portion for the trip as well because of the great deal. At the time of booking everyone thought we would be traveling together with no information to the contrary until about 70 days out. By chance the lead of our group was booking dinner reservations and the concierge told her that we would not be able to fly together most likely. At this point our group contact through NCL was consulted and he told us that most likely we would be traveling in small groups together but no more than 8 to a group flying together. My husband and I are traveling two days early with my parents whom we paid for their deposit and my husband gets all of their emails, since our reservations were made together. The other 22 are flying in just in time for the cruise and then staying two days after the cruise. We did not worry about the four of us going two days early being it is only four people, and we get the emails for both cabins, so we very wrongly assumed we were linked together. After my husband and I received our flights, and my parents did not I contacted NCL. I was told at that time not to worry they were not actual reservations yet merely place holders. We would not get our actual tickets until later and nothing was "set in stone" until 30 before our trip. Well, my parents have now gotten their flights and of course they are not at the same times or even on the same airlines. We have all called (as have members of the larger group) and have been told many different things from different people we have talked to over the last few weeks. We have been told there is nothing they can do or will do. We have been told that emphatically and repeatedly. We have been told that had we paid an extra $100 a person 75 days prior we could have been together but since we did not do that we were stuck. We explained that was never an option given to us to which we were told that is our fault for not know their policy. Sadly, their own people to don't know the policy either since the only person who seemed to know that was a supervisor who tried not to speak with my husband but had to because my husband insisted, he speak with him.

This has been a very bad experience and a trip that we were all excited about has truly lost its appeal. As someone who just opened a travel agency within the last month (after we booked this trip) I am so sad and frustrated by the lack of customer service and the utter lack of even pretending to care! Not one person we have spoken to has even asked what they can do to help us. It really wouldn't take much for us to feel better about the situation, but NCL doesn't seem to care.

I made a reservation for a cruise on Norwegian Sky on February 1st, applied coupons, was quoted a price to pay. I entered my credit card info and clicked finish and pay.

I got the error message, "Sorry there was an error, please try again." I tried again and got the same error.

I called customer service and was told that it wasn't possible to get the price I was quoted. Well, here it is.

Upgraded our Penthouse suite to an owner's suite, total cost of cruise $17,889. Our first four nights on the ship we had no sleep due to very loud ceiling noises, no heat or ac, lights not turning off. Concierge, asst. general manager and hotel director spent time in our suite and were appalled at all our issues. Crew tried to repair problems, but nothing got better. Got food poisoning on 4th night. Owner's suite had no vanity, no workstation, no dining room table, bathroom very small with no storage, no towel racks, no bar in shower for women to shave legs. Husband had to live out of shaving kit for 10 days. 65 year old wife had to sit on the bedroom floor to apply makeup, had to unplug coffeemaker in entry way to stand in hallway to curl/style hair. Due to hurricane, we had to miss a port (Bergen) understandable, as the captain wanted to keep us safe. We were supposed to go through a Norwegian fjord during the day so we could see it. Instead, the ship went through the fjord at night while we were sleeping, so when we woke up we were already docked. Left at 10:00 at night, so we never got to see the fjord. Owner's suite was not as advertised: no dining room table, had to eat our meals sitting on the sofa with our plates in our laps. No place to work on the computer. Our coffee/beverage station was so small, no shelf space to make drinks or prepare our coffee. Excursion booked through NCL: supposed to be a tour through a fjord. They put us on a "ferry" boat, we were stuck in the middle of the middle seats with no views for 3 hours. The bathrooms on the boat were broken for 2 1/2 hours of the tour. Last day on the ship, the sun was finally shinning so we decided to stay onboard to use the private Haven infinity pool and sundeck. Infinity pool (which NCL brags about) was half filled, only one bartender working and no servers for food or beverages. The regular balcony cabins were light and bright and more functional at 1/5th the cost of our suite.

Our concierge opened a case with corporate while we were onboard and everyone felt we should be compensated for half of our cruise price. We have contacted NCL Corporate ourselves, including the top 5 executives.

12/2/22 FINALIZED our cruise after several calls to several people. We received wrong info in regard to $99.00 add on 3rd person. My husband is 90 years old; he scheduled this trip as it may be our last. We were told to call back when 3rd person verified, she could in fact join us so she could help me through the trip.

I was told not once but 5 times, by 5 different people that we could add her on as soon as we knew. Then once again I call, they said no mama, sorry for wrong info, but she will have to pay 3000. and that doesn't include, specialty, Wi-Fi, and excursions. I was told reservation was closed and paid in full and couldn't open to add her for 99. But we could open it and add her on for 3000.

So please if you can explain if we booked with in the time frame of the advertising special, then why on earth could we not add her for the promotion which you advertised. I do not understand getting different info from all the different people. and why if we are paying the full price to add her why she doesn't have same amenity's as we do.

We are 70 and 73 years old. Reservation # [protected], upon booking the cruise I tried to make dinner and show reservations, I even called and got one specialized dinner booked, everything else had to be booked on ship. To book another specialized dinner, we had to speak to a supervisor. Went early to get a chair near pool/17th deck, nothing available., and no one to ask or help me.

Children were running through the entire ship bumping into everyone, banging on cabin doors, no parental supervision. Not one of the crew tried to correct the problem. Had 150 free Wi-Fi minutes, was unable to assess, went to downstairs for help, a women handed me a paper with directions, still unable to assess went down again ask for help she told me to follow directions and walked away. Never got WIFI. Bathrooms near buffet were filthy.

Th entire experience was horrible. Probably will not cruise with you again.

When I had booked my cruise and flight package, as soon as I received the email to contact the flight department to arrange the flights I did. I spoke to someone named Michelle, I had asked for a 2 day to arrive prior to the cruise if I did not need to fly out on December 30 as that was the wedding day. She said she did not think I would need to fly so early as the 30th and if so, I should be able to change the flights with the airline. Fast forward now we are on November 29 we received the flights for the 30 to sit in Dallas more than 8 hours and right in the wedding hours. So, since I was told to contact the airline, I did with the information they gave me with Quantas. as now the ncl flight department saying that no changes can be made. Now quantas is saying that they can't do it that ncl has to call there Qantas support agent connections. So I called back NCL flight spoke to Michelle (probably same original person who started this mess for a bad information) now She is saying no airline will change my flight and the contract says it can't be changed. So I either miss wedding or the trip. Is not fair that I can't get help from a original mistake made from giving me the wrong information have I had been told I could not change this with the airline I wouldn't suggested a 2 days early arrival I need help.

THE Ships food breakfast and lunch in the buffet and market cafe was cold. The ship it self-did a lot of rocking and made a lot of people seasick. When we got on the ship, we did not get our room till 3.30 and our luggage toll 7'30 pm. The bar tender in the margarita bar was not very nice to my daughter. There was no adult pool as it was full of children not happy with that at all. The staff for the most was very good. Housekeeping was excellent and Trevor. It was the first time I have been on a cruise and it will be my last I was very disappointed