NorthStar Moving Company

They caused over $5, 000 in damages to my furniture, over $500 in fraudulent charges on the credit cards one of the movers stole when packing my office, and they offer me a $189. 00 damage claim settlement.
My property damage claim was submitted on june 20, 2016. After months of monique diaz ignoring me, my contacting the mover, alan nudel (Alan. [protected]@northstarmoving.com) , and him forwarding my claim and complaint to his supervisor, still nobody called me back until I threatened to call the better business bureau.
On august 22, 2016 monique finally emailed me wanting to talk. Due to my word schedule I emailed her (Monique. [protected]@northstarmoving.com) that I would call her [protected]) at 10:00 am on tuesday, 08/23/2016. Guess what? She wasn't available and I was told that she would call me back. I called every hour that day and left many messages, which stated my name, my call back phone number [protected], my damage claim reference # 595932, and again my call back number. Nobody called me back.
On august 23, 2016 wendy de paola emailed me stating that she was taking over the claim. I then started the calls to wendy [protected]. Finally, I just emailed her (Wendy. [protected]@northstarmoving.com) , again with my call back number, and never received a call back. I also sent a copy of the email to the company ceo, ram katalan [protected] (Ram. [protected]@northstarmoving, com. Still no call back.
On august 24, 2016, late in the evening, wendy de paola emailed me stating that she is closing my claim and would be mailing a check, to my home, in the amount of $189. 00.
On august 25, 2016, I emailed wendy declining her damage claim settlement offer and the reasons why. I called her twice and got the leave a message recording. . I also sent a copy of the email to the company ceo, ram katalan [protected] (Ram. [protected]@northstarmoving, com. Still no call back.