dishonest sales practice
This company is a fraud. The salesman used a bait and switch teqnique to get us locked into a 5 yr contract. He used the term "agreement"as a trick. He said we were specially selected to advertise for his company, in return we would recieve a free alarm system and get employee pricing on monitoring service for up to 60 months. All we had to agree to was to...
Read full review of NorthStar Alarm Services and 3 commentscontract/customer service
I am completely disgusted with this company and their "customer service"! Two years ago my parents, who are in their eighty's were visited by two sales men who misrepresented the products and services that my parents should be receiving. Yesterday their alarm was triggered for the first time in two years, and NO ONE called their home to see if everything was all right. I called today to make a complaint and find out the procedure for canceling. I asked why no one had called to confirm that my parents were okay and I was told that there was no record of the alarm going off. I informed the customer service representative that my father had been calling the company all day long and got put on hold. Once again, the representative said that they did not receive a call and then later said that they had spoken with my father but did not help him to figure out how to shut the alarm off. I was also made aware of the fact that this company condones their representatives becoming verbal abusive when speaking to customers. I would like to say only one more thing: if this company ever pays you a visit; please close the door to them and their products.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud alert
I purchased a corporation from this company for $10, 000 back in March/2009 and it was due to arrive at my office in 45-60 days as per our written contract and if it didn't i would recieve a full refund. The Corporation or the refund never arrived and it is 8 mths. later.
The complaint has been investigated and resolved to the customer’s satisfaction.
falsification of services
NorthStar Alarm Systems charged for services not rendered. The Alarm System cannot work without a telephone line. I called to explain that the phone system had been disconnected because the property was vacant. They continued to bill because they said they received no notice of cancellation. I sent NorthStar an official notice of cancellation via regular...
Read full review of NorthStar Alarm Servicesharassment
I'm unemployed and my husband is on SSI, so why they keep trying to reach me ( Cellphone ) is beyond my comprehension. I owe on Student loans: Here's a newsflash: I can't qualify for job training until I've paid my student loans ( Unemployment office-WIA Worker told me this) What a catch 22. Please explain how I'm supposed to find work with minimal skills??...
Read full review of NorthStar Alarm Services and 6 commentsterrible experience
We signed a contract with these guys in June of 2003 when a salesman came by our home. It seemed like a decent deal- service charges of $50/month for 3 years in return for a security system and service for those months. We soon found that the service was a ripoff, as we didn't receive anything from it even when the alarm went off. That being said- we called...
Read full review of NorthStar Alarm Services and 11 commentsawful experience
I had been working with this individual regarding a settlement that Bank Of America sold off from my credit card debt. I had been waiting for a wire transfer from a relative to pay this off. I received a call Wed. the 25th at my place of employment. I told this individual I could not speak to him at the time and I would call him back. Well Thursday I...
Read full review of NorthStar Alarm Services and 15 commentscontract cancelling
Please do not sign a contract with this company. I was told I could cancel before June 6 of 2009 (which is also on my contract)as they wanted to promote there services because we were in a new subdivison and my home was on a corner lot. Well when I called in after I was charged unauthorized charges to my account to cancel the service I was told the salesman...
Read full review of NorthStar Alarm Services and 66 commentscan not cancel service / no service
First, this company will not tell you (at least not me) that their service is not compatible with VoIP. After a few years of 'service', I finally figured that out (a few false alarms, with no phone call from them). After I found that out, and after talking to them, I decided to cancel my account. While talking to a Customer Rep. I asked about their...
Read full review of NorthStar Alarm Services and 29 commentsOverview of NorthStar Alarm Services complaint handling
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NorthStar Alarm Services contacts
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NorthStar Alarm Services phone numbers+1 (800) 775-7827+1 (800) 775-7827Click up if you have successfully reached NorthStar Alarm Services by calling +1 (800) 775-7827 phone number 0 0 users reported that they have successfully reached NorthStar Alarm Services by calling +1 (800) 775-7827 phone number Click up if you have UNsuccessfully reached NorthStar Alarm Services by calling +1 (800) 775-7827 phone number 0 0 users reported that they have UNsuccessfully reached NorthStar Alarm Services by calling +1 (800) 775-7827 phone numberCustomer Service+1 (877) 252-4720+1 (877) 252-4720Click up if you have successfully reached NorthStar Alarm Services by calling +1 (877) 252-4720 phone number 0 0 users reported that they have successfully reached NorthStar Alarm Services by calling +1 (877) 252-4720 phone number Click up if you have UNsuccessfully reached NorthStar Alarm Services by calling +1 (877) 252-4720 phone number 0 0 users reported that they have UNsuccessfully reached NorthStar Alarm Services by calling +1 (877) 252-4720 phone numberGet a Quote
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NorthStar Alarm Services emailsservice@northstaralarm.com100%Confidence score: 100%Supportmedia@northstarhome.com94%Confidence score: 94%communicationtechsupport@northstarhome.com93%Confidence score: 93%supportservice@northstarhome.com82%Confidence score: 82%supportinfo@northstarhome.com81%Confidence score: 81%support
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NorthStar Alarm Services headquarters545 East University Parkway, Suite 500, Orem, Utah, 84097, United States
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