SUBMIT A COMPLAINT

North America HVACthey supplied a defective part that they will not replace.

1

On August 08, 2017, I returned a defective part they shipped my, at my expense, for my Intertherm natural gas furnace. I provided all the information they requested including two photos of the part. I also provided the RMA#Stap080717 so they could trace the returned part to my original order.
Here is the detailed information:
Part Number 903110-A
Intertherm natural gas furnace-Model M1A 070A AW;
Serial Number M1D020301515
Ignitor FC047 632313C (Sic 1038)
It is now October 27, 2017 and they had ignored all my efforts to provide me with a replacement part or a refund of my purchase price, even though I have provided them all the information they requested. I am now out the original shipping cost, plus the return shipping costs, plus the cost of the defective part.
I am a 73 year old senior living in British Columbia, Canada.
This is the worst company I have ever done business with in my life.
They took my money and provided me no value for that money.

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