Nordyne review: Condenser coil HVAC unit

I am writing to formally escalate a critical failure in your warranty parts fulfillment pipeline regarding my HVAC unit. My household has been without functioning air conditioning for two months during rising spring temperatures because a covered replacement condenser coil has failed to ship.
Equipment & Installation Details:
Model Number: GSH3ME4M1SP36K
Serial Number: GSG2211033401
Installation Date: July 24, 2023
Warranty Registration Date: August 4, 2023
Installing Contractor: Anthony Capps Inc. (Troy, VA, 22974)
Wholesale Distributor: Blevins Inc.

Issue Description
In late March 2026, my air conditioning system stopped working. A certified HVAC technician diagnosed a total loss of refrigerant (100% leak) caused by a failure in the factory condenser coil. The solution required is a replacement condenser coil and a complete refrigerant recharge.
Timeline of Delay and Communication:
Late March / Early April 2026: Anthony Capps Inc. verified the coil is covered under warranty and officially initiated the replacement order through your distributor, Blevins.
April 2026: Multiple status inquiries to the contractor resulted in the same response: the coil has not arrived, with estimates pushed back by "another couple of weeks."
April 2026: I contacted Rheem Consumer Affairs via email to resolve the confusion regarding the equipment brand, but my inquiry remains completely ignored.
May 20, 2026 (Today): The latest update from the contractor states the coil might arrive in 3 to 4 weeks, with no guarantee.
May 20, 2026 (Today): I called the Rheem/Nordyne customer service line and opened Case Number: CAS-247-4611-J7M6N2.
I was informed during this call that the contractor and distributor should work on a solution, passing the responsibility away from the manufacturer.
A lead time of 3 months for a standard warranty component on a unit that is less than three years old is entirely unacceptable. Deflecting the issue back to the contractor and distributor when the manufacturer cannot supply the part is not a viable solution. This delay is causing significant discomfort and safety concerns in my home as outdoor temperatures continue to rise.
Requested Resolution: I request that Nordyne immediately expedite the shipment of the replacement condenser coil to distributor Blevins or directly to Anthony Capps Inc. If the specific part is backordered indefinitely, I expect a compatible alternative or an entire replacement outdoor condenser unit at no cost to me to fulfill the terms of your consumer warranty. Please contact me immediately at 703.398.9931 or via email at endora.[protected]@gmail.com with the tracking information or a definitive resolution date. Sincerely, E. Matei