The complaint has been investigated and
resolved to the customer's satisfactionResolved Nissan North America — llack of service and lack of goodwill on the part of nissan north america
resolved to the customer's satisfaction
Nissan North America
P.O. Box 685003
Franklin, TN [protected]
We own a 2002 Nissan Altima which we took into the dealer to have the spark plugs replaced. Car had close to 120000 miles with the original plugs. The service manual states to replace plugs at 105000 miles. While removing the plugs one broke off because it had been put in too tight, the head had to be removed and taken to a machine shop to drill and tap out the broken off plug. This cost me $1501. When reporting this to Nissan Consumer Affairs, I was told had this occurred while still under warranty (60000 miles) Nissan would have assumed the responsibility for this cost. But why would I replace spark plugs at 60000 miles when car was operation perfectly and your service manual states to replace plugs at 105000 miles???
I am completely amazed at this lack of service and lack of goodwill on the part of Nissan North America.