NewChic
reviews and complaints

I ordered a pair of shoe boots over a month ago and never received them. I re ordered then day before yesterday. Yesterday when I got home, the shoeboots were there. When I tried to cancel the second pair that I ordered, they told me it was too late that they had been shipped. I really find that hard to believe when it took a month for me to get the first order. If that is going to be your policy, I will definitely not order from you again. the new order number is [protected]. If you would please cancel that order since I finally received the first order. Please let me know what the results to this situation are, or I will be returning the second order as soon as it arrives.
Thank you for you consideration.
Michelle Diorio
[protected]
michelle.[protected]@att.net

Octobeer 26-28th 2017
have been trying to place an order with New Chic for two days now and using four different credit cards to be told "Stripe(whatever that means not acceptable, this very upsetting my credit rating is 8.0 Also, their coupons codes offer a discount for orders over $100 and mine is, but could not locate the coupon or code nor anyone to help find it or even ask about. Their only contact is email which I have sent four and no answer which they state you will get an answer within 24 hours. I have no order # just my email of [protected]@gmail.com.
So, I guess I 'm lucky in not placing the order after reading the reviews, although I do do worry about having already inpput my credit card info on these cards. This company certainly does need investigation.

Thank you
Rita

Newchic shipped wrong product and then failed to correct problem or offer refund. This is their standard business practice, read other reviews and complaints online, this is NOT a reputable company to deal with. Crooks. I ordered a Men's leather flat brim hat with ear flaps and Newchic shipped a less expensive baseball style had without any ear flaps.

I ordered grey boots not black and as usuall with a company like yours there is no return or paperwork to be able to contact you. I do not want the black boots and if you can't supply me the. Grey ones I want my money back.
I am also going to post on FB re your company and going to the media to let people know not to buy from your company. Kindly return my money and you can pay to return the wrong boots supplied.

I had ordered some lipsticks and have never received the orders, What kind of company does this kind of business? I have paid my money for this and would like to get some answers ASAP! Otherwise I will be forced to contact my lawyers to get to the bottom of this. I had ordered these lipsticks almost a month ago, please respond to my e -mail with some news of my items thanks

Order # [protected] order placed Tuesday Sept. 19, 2017. I looking at the tracking of this order it was sent out on the 20th the same day it was billed to my credit card. It is Oct. the 15th and should have been here by now. Can you find out where it is. My email address is [protected]@gmail.com. I have ordered before from you and have not had this trouble before.

Hi Im Jocelyn Rance I order via online your product last Sept 17, 2017, but until now we dont received the product . here the detail of my order: order number: [protected] with tracking #Ru772248431Cn and my 2nd order was, order # [protected] and tracking # Ru772248405cn. Can you give me an update regarding my status of my order its took a na kasi her my new contact number [protected].

Order Number - [protected]
Order Date - 2017-09-27
Tracking No: RU775774224CN

Shipping Method - Air Parcel Register

It has been more than 15 days and I still haven't received the items I've ordered. I've been using the tracking option provided in the app, but it has stopped providing any updates since 2017-10-06. I also submitted a complain using the app but haven't received any response.

Please let me know where the package is and how long will it take for the delivery.

Hi,

I placed an order for a ceramic showpiece on 30th Jul'17. Order ID is [protected].
The product that I had ordered for was a Red coloured owl (Screenshot Attached) however I received a Pink one(Image attached).

I contacted the customer care of New Chic and they offered me a correct replacement or a refund however as I wanted the correct item I requested for a replacement. The associate named Farah from NewChic placed a new order herself for me based on the correct colour requirements with a new order number [protected].(Screenshot Attached). I am attaching email screenshot as well. When I received the order again, it was again the incorrect colour of the product and turned out to be pink instead of the requested Red.

Now NewChic is just expecting me to understand and accept this incorrect item and not provide a refund. I am constantly following up but it is useless. They are not even sharing their escalation matrix to take it up with their management. It is a mental torture that I have invested money and still not received the product I desire.

Please help

I placed an order for two coats after seeing a promotion on Facebook. They said delivery would be within 7-10 days. After 7 days of placing the order, I received an email that one of my items was out of stock so there would be a delay. They expected new stock within 48 hours. Those 48 hours passed, I heard nothing. I gave it another 24 hours then chased for a status update. I got a response from customer services 48 hours later and was told now both items were out of stock and wouldn't be available for another 8 days. I cancelled my order and am currently waiting up to 14 days for my refund.
I plan on posting this review everywhere I can for the simple fact: a company should not be marketing promotions on global social media if they cannot meet demand and do not have the customer service to deal with issues promptly. Such a massive waste of time! Avoid them!

Hi,
I have a number of complaints about the NewChic company service.

1. It took them 10 days to inform me that #[protected] was not available ( email from 3 October), whereas it says on the website it takes 14 days for items to be already delivered

2. They dispatched #[protected] without me confirming if I want to change / cancel my order at all.

3. I requested a change of #[protected] to Brown in my email reply on the 3rd October

4. I requested the same on the live chat on the 4th October and received a message it was submitted

5. I contacted the agent on live chat today, 5th October, again (see attached) and she just closed a chat on me

6. I had Zoe, a customer service agent, contacting me on the 5th October and confirming a wrong color (Coffee) to the one I have chosen to replace

7. As a result the item I requested as a change - BROWN purse - is still not being dispatched

I am requesting now my 2 items to be dispatched with no any additional cost as well as the management contacting me ASAP.

I returned an item in May 2017 along with all order documentation. The postage to return was over $35. I followed up with an email - no reply. As of this month - Sept. I have not rec'd any acknowledgment that they have rec'd the item let alone a refund. Will never order from this company again! How can this company continue to do business when they don't care about customer service.

I saw an ad for "Gracile Bohemian Ethnic printed spaghetti strap midlong dress", lovely print with a border of people among trees at the bottom. Elegant! What I got (after a long wait, what I didn't know was that it came all the way from China) was the dress, but instead of the nice print most of the way down, the border of people was repeated in two bands, with the people's heads chopped off where the band met the bodice. No longer elegant, but ridiculous! The fabric is rough, the quality shows that it was probably made in some Chinese sweat-shop. Nothing like the ad! What a gyp!

order number [protected] - placed on Aug.18, 2017
I have a letter from the post office stating that my order must have been delivered to the wrong address. I would be happy to send you a copy of that letter, if needed. Please, either refund my purchase or send me another pair of shoes.
item - men's stitching honeycomb mesh soft loafers in dark blue or black
size 11

First of all, the delivery was too long. It's unbelievable to make customers wait for almost three months. Second, what I have ordered didn't fit me at all. The size was smaller, even though I ordered according to their charters. Decided to return and this process I would call messy. They said to be sure I'm not lying they should see the photo of my item, get my size and the size of the item and after that, they will make the decision. Oh my god, the whole royal ceremony, but ok, did what they wanted. What they offered was a partial refund a credit on their website despite the fact that I wasn't going to order from them. They gave me no proper choice and I had to agree.
Never order from them.

I ordered a pair of shoes and I still don't have them yet they where ordered back in August so now I don't want them it's been to long so please don't send them if they do come I will send them back.thank you. M.S Blakes. Bluecars149173.[protected]@gmail.com. I want to know why the shoes are one price. but there are no taxes or shipping price so what is my extra $10 for.

I have purchased several pairs of shoes but two pair of shoes need to be replaced. One pair has caused a bruise on the back of my foot from the "lip" that comes up on the back, and the second pair has the same issue, so I have not worn that pair at all. I want replacements for both pairs. I am a classic size 8 (in American sizes) but these shoes seem to run small. I will need size 9 in both pair.
My order # [protected]

Wallet has a lot of credit card slots but doesn't fit my phone, also it would be more attractive without whatever name I wasn't expecting to be on the front of my wallet? Definitely not worth the money! Where do I send to return! You should try putting the persons last name on the wallet not some random name! Try putting the person that is purchasing the Wallets last name and list what phone would fit in the wallet!

$37.15. and $56.86. [protected]. [protected]. What have you charged me for? I have not bought anything for this amount or received any goods. Please refund my money now. I have been charged $37.15. Plus $56.86 for goods I did not order or receive. This amount was deducted from my credit card on August 8th 2017 . I want a refund for this amount. I did not receive any goods for this amount.