Home delivery cancellation
It is real shame, I have been a subscriber of The Times for many, many years. I am moving out of the USA and wanted to cancel my home delivery subscription. They certainly go out of their way to make it difficult and frustrating. For two days, I have been calling. The first day, I waited on the phone with a very annoying music for 22 minutes and finally gave up, I called again pretending to want a new subscription this time and I got a representative in less than 3 minutes. I told them I wanted to cancel and how upset I was to be put on hold forever and she told me she will ask a rep from the cancellation department to call me. They never did. The second day the same story again. I waited for 18 minutes with the same annoying music. Finally somebody answered and I was very upset so she finally cancelled the service for me. On the other hand, when I called the Wall Street Journal, it took less than 5 minutes to cancel my service and the same with my local Palm Beach Post. Shame on you NY times. I had a good image of you for years but you erased that with your lousy customer service and your tactics to make it so difficult to cancel a subscription. Never again.
New york times digital subscription
I want to cancel my digital subscription to the NY Times for a little while due to budget reasons. There is no online resource to do this, so I called their 800 number. The representative told me that their system was down and that she would need my address to submit the request manually. I said, no thanks, I don't want to provide my address--it's private. And anyway, I have a digital subscription and should be able to manage this online. The rep said to try back later. Frustrating! Fix it NY Times!
Home delivery is terrible
I live in Berkeley, CA. Since the NY Times subcontracted out its home delivery, the paper comes late constantly, and often it isn't delivered at all. It used to come before 6. Now it's 7:30 to 8:00, and often not at all. When you call the call center, if you just use the prompts nothing changes or is resolved. If you try really hard you can get a person, but they just promise they'll notify the district manager, and nothing happens. When you ask, they say they'll have the manager call. He or she never does. I must have called dozens of times. This is the worst delivery service I've ever seen. I want the paper delivered on time, and to get what I'm paying for. NY Times home delivery is a ripoff.
I live in Nassau County, NY. I am a lifelong weekly subscriber to the N Y Times. Called "The Old Gray Lady" is apropos. She can't seem to get up in the morning and get herself delivered to her loyal customers! Seriously, delivery of the NY Times has steadily declined in recent years. The myriad reasons why(other papers published at site, weather, car breakdowns, yada, yada) just don't make up for nondelivery. Getting today's news the following day is not the answer! If the NY Times wishes to be completely digital, say so! If not, enlist the proper women and men to see that the paper is delivered on time. We customers see no evidence of remuneration for our inconvenience ever! Do we have to resort to competitor's(inferior) papers? At least they arrive on time!
Kindly advise,
I live in Nassau County, NY. I am a lifelong weekly subscriber to the N Y Times. Called "The Old Gray Lady" is apropos. She can't seem to get up in the morning and get herself delivered to her loyal customers! Seriously, delivery of the NY Times has steadily declined in recent years. The myriad reasons why(other papers published at site, weather, car breakdowns, yada, yada) just don't make up for nondelivery. Getting today's news the following day is not the answer! If the NY Times wishes to be completely digital, say so! If not, enlist the proper women and men to see that the paper is delivered on time. We customers see no evidence of remuneration for our inconvenience ever! Do we have to resort to competitor's(inferior) papers? At least they arrive on time!
Kindly advise,
Sara Waldman
Papers not delivered, some come as late as 4:00 pm
We have a daily subscription to the NYTimes. For the past ten plus years our paper M-F has arrived by 6:30 am Sa & Su by 7:30. Since the first of January we have virtually had no delivery. We called twice for redelivery - once it came, the Sunday paper never did. Five times the paper did arrive, each time after 1:30 pm twice at 2:30 pm, three times after 3:00 pm. I do not feel I should pay for any paper that does not arrive by 7:30 am. I am discouraged. I miss the paper. Reading the paper online is unsatisfactory. I understand the Times is having a difficult time making the transition to a new Boston area distribution system. It is hard to remain optimistic that a solution is in process with so little feedback. Today, 1/15/2016 our paper came after 4:)) pm. This is unacceptable. We have had no word as to when we might expect to have ontime delivery reestablished. Disappointed, discouraged customer
Never been delivered
I am a new subscriber to this newspaper and paid for Friday-Sunday delivery. The first day, my paper never arrived and when I called, it was too late for delivery. The second day I had to call and did not receive a paper until noon that day. Yesterday and today, the same, no paper. I did call early enough today and was promised a paper by 2:30 PM- really, a morning paper in the afternoon? It never arrived. Twice the NY TImes messaged my local delivery person and their supervisor. Still no paper. When I called my local paper, the Contra Costa TImes, they stated that they were unable to help. Take about passing the buck.
The complaint has been investigated and resolved to the customer’s satisfaction.
payment made for 365 issues New York Times for which we received a notification that this is a fraud company and will receive nothing for our funds.
Early billing
Be aware when subscribing to the New York Times digital service:
I subscribed for the digital service for my IPAD and it was suppose to be $1 for 30 days, 20 days later they bill me $21 when I called to cancelled because I work and don't have time the read all the news before every update, the digital service is not like the paper replica which I wanted to switch to but I was told that I will not get a refund even though I was still in the $1 for 30 days, these companies want to make money at any cost and deceiving people is the best way they could.
The complaint has been investigated and resolved to the customer’s satisfaction.
Consistent non-delivery
Isn't it amazing: that the great, venerated, heralded, exalted new york times manages to deliver saturday/sunday editions to its 7-day-a-week subscribers — but not to it's weekenders only? For weeks, my newspaper on saturday/sunday has not been delivered. I have had to call to get replacement delivery. Half of the time, the replacement is never delivered...
Read full review of The New York Times and 4 commentsConsistently missed papers
I'm a long time subscriber, never had any problems, but for the past while the delivery service has been missing my apartment far too frequently. Also other errors like leaving papers at my door after I've notified that I'll be on vacation. I'm on the phone with the nytimes what seems like every few weeks reporting problems, chiefly missed papers. A few...
Read full review of The New York Times and 23 commentsRipped off
I called to have my subscription ended on the date that was the end of my billed period. They chose to put a new date on it, so that I was billed automatically to my credit card. They billed me for the full 2 months (even though the date they picked for stopping it would have involved three papers only). I called back and they said it would be refunded to my credit card within 30 days. Guess what? 30 days has long ago come and gone and no refund. I called and emailed and they said it was in processing. I finally filed a com;laint with the Better Business Bureau the other day. Isn't it interesting that they could find my credit card number to charge it - always in advance of the service - but can't seem to be able to refund it?
I used to think this was a reputable organization, but this experience has taught me that they are in the business to take your money, even for a service you neither want nor that they provided. Whatever you do, don't subscribe to the NYT if you think you might EVER want to stop!
So, I guess they just don't care about home delivery, which is hard to believe in these hard times for print media. I got a promo rate for weekend delivery for 12 weeks-$13.20, started in Oct. They delivered only 1 paper to date 12/28th, even after many calls to them. So today I finally talked to a supervisor who said that the promotion I had was over so she could only deliver at that price for the rest of the time on it FIVE weeks not 12!
And she gave me the promo they offer now---50% off for 12 weeks...big difference. Like a fool I took it, but I am so unhappy with the way this was handled I will have to cancel that. Can't deal with a company who cannot honor their commitments. THEY were the ones that broke our contract and refuse to make good on it, but they will not make good on it. Great paper, bad delivery, bad customer service, fraudulent business practices. Will call and cancel that and write to BBB. THR
received last weeks paper 10/09/08 today11/16/08
Sirs
I have been a subscriber to your home delivery service for many, many years. I started when we lived in a private home in Wantagh, Long Island and continued when we moved to an apartment on Roosevelt Island in New York. The paper was always delivered to our front door, true "home delivery". My wife and I recently moved to an Assisted Living Facility in New York City called The Village at 46th and Ten and continued the home delivery subscription at the same price. Unfortunately, the serivice is not the same. The paper is delivered to the front desk, not to our door. This means that one of us has to get fully dressed and go down to get the paper. This is not exactly "home delivery". Where we lived on Roosevelt Island, there were a lot more apartments and, I am sure, a lot more subscribers. Here, there are not that many subscribers and I am wondering why we cannot get the paper delivered to our door. I am seriously cnsidering cancelling the subscription.
Eli Jack Held
Apt 422
Did not issue refund
I subscribed to their online crosswords in 2007 for $39.95 for a year. They automatically renewed and charged my credit card, with out my consent, for another year in June 2008. They do not attempt to contact you that they are going to be charging you for another year of service, they do do this without permission or consent. I signed on to the nytimes.com...
Read full review of The New York Times and 13 comments
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