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New York Sports Club [NYSC]gym conditions, poor management, failure to provide refund

1

The Jersey City facility has been in disrepair (both equipment and building) for well over 1 year. Supplies such as soap and paper towels are consistently missing, the locker rooms are a mess and despite multiple discussions with management (including Alla), very little has been done to rectify the situation. The multiple managers of this gym have very little concern about the members and are quite rude. I was also promised, 2 months ago, a refund due to the fact that the gym was not opened on time (5:30am published time) on multiple occasions this year. This refund has not come through and I've been left with no other choice but to quite the gym and join one of your competitor gyms.

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