New York Sports Club [NYSC] review: cancellation issues

I am having hard time to close my account with this gym. you have appear in person in the gym and submit your cancellation request. then you have to wait for another person to call you to process your cancellation. Someone called and left me vm and I returned his call but the club said the person called me in a lunch break and only he can process cancellations. She made me wait 2 mins on the phone just to give me this information.

I think the club makes all unethical attempts to stop people from closing accounts. I'd never sign up for this club again. they have to have an option to cancel in their website rather than going thru all this pain.