Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Insurance Services New York Life Complaints #2-21
New York Life

New York Life review: life insurance policy canceled without notification

J
Author of the review
3:03 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I contacted NY Life regarding my policy and discovered my policy had lapsed in July 2025, after receiving a confirmation letter from NY Life of my updated home address in June 2025. The information that was stated to me was that a letter was sent several times but repeatedly returned to them, and I asked why. I was then informed that the letters were being sent to my old address; again, I asked why. In June 2025, I received notification from NY Life confirming my updated address information; the letter I have is dated June 2025 with the correct address, so how or why would a letter continue to be forwarded to my old address when I received a confirmation letter in June 2025 of my updated and current address information. I have lost four years of monetary investment.

Claimed loss: My premium amount was $84 per month. Over four years, I have lost $4,032.

Desired outcome: Due to the company's negligence, without attempting to contact me, be refunded the lost monies

Confidential Information Hidden: This section contains confidential information visible to verified New York Life representatives only. If you are affiliated with New York Life, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More New York Life reviews & complaints

New York Life - Awful company 82
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
New York Life - Deceptive Business Practices & Management 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
New York Life - Ledger deductions 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
New York Life - Employment misleading/discrimination 3
New York Life - rep's unformed about own policy and procedures
New York Life - Group disability claim 4
New York Life - unlawful disclosure of phi
New York Life - Not paying 1
New York Life - Appeals department/claim manager 2
New York Life - Scam by Agent John Wilbanks
View all New York Life reviews and complaints

  1. New York Life Contacts

  2. New York Life phone numbers
    +1 (800) 225-5695
    Click up if you have successfully reached New York Life by calling +1 (800) 225-5695 phone number 1 1 users reported that they have successfully reached New York Life by calling +1 (800) 225-5695 phone number Click down if you have unsuccessfully reached New York Life by calling +1 (800) 225-5695 phone number 4 4 users reported that they have UNsuccessfully reached New York Life by calling +1 (800) 225-5695 phone number
    Customer Service
    +1 (877) 279-0325
    Click up if you have successfully reached New York Life by calling +1 (877) 279-0325 phone number 18 18 users reported that they have successfully reached New York Life by calling +1 (877) 279-0325 phone number Click down if you have unsuccessfully reached New York Life by calling +1 (877) 279-0325 phone number 0 0 users reported that they have UNsuccessfully reached New York Life by calling +1 (877) 279-0325 phone number
    100%
    Confidence score
    Fraud Prevention
    +1 (212) 576-7000
    Click up if you have successfully reached New York Life by calling +1 (212) 576-7000 phone number 0 0 users reported that they have successfully reached New York Life by calling +1 (212) 576-7000 phone number Click down if you have unsuccessfully reached New York Life by calling +1 (212) 576-7000 phone number 0 0 users reported that they have UNsuccessfully reached New York Life by calling +1 (212) 576-7000 phone number
    More phone numbers
  3. New York Life emails
  4. New York Life address
    51 Madison Avenue, New York, New York, 10010, United States
  5. New York Life social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 02, 2026
  7. View all New York Life contacts
New York Life Category
New York Life is ranked 16 among 377 companies in the Insurance Services category
#14 Travelers Insurance Travelers Insurance #15 Anthem Blue Cross Blue Shield Anthem Blue Cross Blue Shield #16 New York Life New York Life #17 Liberty Mutual Mobile Liberty Mutual Mobile #18 Liberty Mutual Insurance Liberty Mutual Insurance
New York Life Alternatives
Fidelity & Guaranty Life 16 reviews Allstate Insurance 501 reviews Hiscox 3 reviews Cypress Property & Casualty Insurance Company 2 reviews The Andover Companies 1 review