New York Life

I received a call from Cathy Montgomery from the Saddlebrook office in NJ who phoned me in response to a request I made online to a third part company for information refused to place me on a DO NOT CALL List, insisting that I wouuld need to do so through a third party service whom I was unaware would blast my personal (PHI) information out to literally dozens of companies, all of whom, when they called me were polite and agreed to place me on the do not call list.

After I explained my intent was not a general RFI, she proceeded to relay to me the PHI she had on file without first verifying my identity, in direct violation of HIPPA mandates covering PHI. She was incredibly argumentative and when asked if I I could speak with a broker she continued to read to me my weight, DOB, marital status and other private information- again without even asking to confirm my identity. I will be filing a formal complaint with the State dept. of Insurance and under no circumstances will I or my family ever consider doing any future business with NY Life.