Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Women's Clothing New York & Company Complaints #2-21
New York & Company

New York & Company review: Missing item, no refund

A
Author of the review
12:47 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

I placed an order in August. On Sept 1 I began trying to contact NYandCo because 1 item was not included (although it was marked as delivered on the packing slip). For 2 days, my emails were bounced back to me.

I finally received a response on 9-4-23. I was told I would receive a refund. Since then, I have NOT received a refund. They keep telling me it takes time.

After almost 3 months, no refund. No help from the horrendous customer service reps.

More
Send message
Copy link
Report
0 comments
Add a comment

More New York & Company reviews & complaints

New York & Company - price adjustment policy 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
New York & Company - paid in full but continued late fees & finance charges 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
New York & Company - retail store problems 4
New York & Company - my return was over 45 days 1
New York & Company - bad service 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
New York & Company - Package never received but they took the money.
New York & Company - Payment and not recieved product
New York & Company - coupon offer through email didn't work never got my refund
New York & Company - Returns policy
New York & Company - employment
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all New York & Company reviews and complaints

  1. New York & Company Contacts

  2. New York & Company phone numbers
    +1 (800) 961-9906
    Click up if you have successfully reached New York & Company by calling +1 (800) 961-9906 phone number 18 18 users reported that they have successfully reached New York & Company by calling +1 (800) 961-9906 phone number Click down if you have unsuccessfully reached New York & Company by calling +1 (800) 961-9906 phone number 184 184 users reported that they have UNsuccessfully reached New York & Company by calling +1 (800) 961-9906 phone number
    Online Orders & Shopping
    +1 (800) 889-0494
    Click up if you have successfully reached New York & Company by calling +1 (800) 889-0494 phone number 3 3 users reported that they have successfully reached New York & Company by calling +1 (800) 889-0494 phone number Click down if you have unsuccessfully reached New York & Company by calling +1 (800) 889-0494 phone number 27 27 users reported that they have UNsuccessfully reached New York & Company by calling +1 (800) 889-0494 phone number
    +1 (800) 324-1952
    Click up if you have successfully reached New York & Company by calling +1 (800) 324-1952 phone number 0 0 users reported that they have successfully reached New York & Company by calling +1 (800) 324-1952 phone number Click down if you have unsuccessfully reached New York & Company by calling +1 (800) 324-1952 phone number 9 9 users reported that they have UNsuccessfully reached New York & Company by calling +1 (800) 324-1952 phone number
    In Store Special / "Ask Us" Orders
    More phone numbers
  3. New York & Company emails
  4. New York & Company address
    330 West 34th Street, New York, New York, 10001, United States
  5. New York & Company social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 02, 2026
  7. View all New York & Company contacts
New York & Company Category
New York & Company is ranked 30 among 106 companies in the Women's Clothing category
#28 White Fox Boutique White Fox Boutique #29 Eileen Fisher Eileen Fisher #30 New York & Company New York & Company #31 SilkFred SilkFred #32 Sweaty Betty Sweaty Betty
New York & Company Alternatives
27Dress.com 8 reviews Chico's 37 reviews White Fox Boutique 49 reviews Missguided 37 reviews LiliGal 131 reviews