New Balancemr1224

H
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Verified customer
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I'm writing this e-mail to express my total disappointment with the new MR1224NR shoe that I bought from the NB store in Kansas City. I've been a devoted fan and customer of NB shoes since more than 10 years ago. I always looked for and bought the shoes that were made in the USA as the ones that are made in China are crap!! However, after running in those (MR1224) shoes for just 10-15 minutes, the outer part of the insoles start rubbing against my heels (in both feet) really bad and the shoes would force my feet to move in a completely awkward way!!! To an extent that I had to stop my exercise! I tried replacing the insoles of the shoes with my old insoles from my old NB pair (992) and I even went back to the NB shop and talked to the manager on-duty. He gave me some advices and tried to solve this problem by tighten the shoe laces, something which did help in the beginning but that solution was temporary as the problem persisted. I paid top dollar to have a top notch product but I feel that I did a wrong decision and I'm really frustrated by the performance of those shoes.

Responses

  • Gl
    Gladys Prado Jun 24, 2019
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    a verified customer
    Verified customer

    The same with me. I bought a new pair in Amsterdam because I use wide D and they are not sold in Brazil. To my surprise, this new shoe is much more narrow than the wide D I had and I can´t use it. So I looked for help in the branch in Brazil that could not help me because I bought the shoe in Europe and the branch in Europe does not help me because I live in Brazil. The decline in brand quality is remarkable

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