NetGear review: terrible customer support 55

This is ultimate:

Case # 7381334
Problem Functionality
Cause Need new category
Status Open
Notes
6/28/2008 7:36:00 PM
Hello,

With this router we are sharing Internet connection with 2 PCs. Our ISP is Reliance Broadnet.

if we are directly connecting the PC to our Internet service we do not have any issues with downloading updates or accessing any goddman site on Internet.

However when we connect through router we receive error message while downloading updates or validating windows and thge major problem is that we are unable to access some sites. We receive error that page can not be displayed or server not found (in firefox).

Just to cross check if it is issue with the site we tried connecting directly without this ### router and yes the sites works perfectly. The site I m bothered about is http://blog.techiezone.in and it is my personal blog so I need to access the site by any means. I never had any problem as long as I was using a D-Link router but this ###in netgear thing has screwed my happiness.

I want a resolution to this as early as possible.
6/28/2008 7:53:00 PM
Agent ID: 1360

Dear Ajay,

Thank you for choosing NETGEAR. My name is Rajkumar and I will be assisting you in this case to resolve the issue

I understand that you are unable to access some website through the router. We will be working to assist you in resolving the issue you described. Because we are doing this online it may require a few mail exchanges before we can resolve the issue. We will do our best to help resolve your case at the least possible time.

This issue can be best solved over voice so that we can try a few settings with you to fix this issue.

Please contact our voice support at the number given below and we are operational 24x7.That would be the better choice for you to get the appropriate answers for your questions.

Toll free: [protected] (BSNL & MTNL)

Chennai: 044-[protected], 044-[protected], 044-[protected]

Delhi: 011-[protected]

Please feel free to contact us again if you will require further assistance.

Please feel free to contact us again if you will require further assistance.

A system generated e-mail will be sent to your e-mail address to inform you that we have responded to your inquiry. Please DO NOT REPLY to the e-mail sent to your e-mail address. Instead, If you want to reply to the message above and have additional query, please click "no" when the system ask you "Was your problem resolved with the information provided by the NETGEAR representative above?"

When you select YES, your case will be closed and a separate e-mail containing a survey link will be sent to you to measure your customer support experience.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

Rajkumar
Technical Support
NETGEAR, Inc.
http://my.netgear.com

***Please be aware that your case will auto-close after 7 days of inactivity***

Did you know that NETGEAR provides support for your home networking devices and PCs? One-stop solution! No need to call multiple vendors* for support. If you would like to learn more about the NETGEAR GearHead services please click on this link:http://kbserver.netgear.com/kb_web_files/gearhead/GearHeadSupport.html
6/29/2008 1:58:00 AM
Just to tell me to contact ur support via phone it took me so much time. U could better provide all phn numbers on the contcat page.
6/29/2008 2:40:00 AM
Agent Id: 1436

Dear Ajay,

Thank you for writing back. My name is Lavanya and I am following up on your support case.

After reviewing the information that you provided, I think I have a better understanding of your issue. Here are some troubleshooting steps that I suggest you try:

Based on the complexity of this case, it may be appropriate for me to seek additional resources. I recommend escalating your case to the next level for further review and response. We will get back to you as soon as possible.

This message is for your information only. There is no additional action needed from you at this time. The next level support engineer will update the case and you will be notified.

We have forwarded this issue to the concerned department, please allow them 24 to 48 hours to respond to you.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

Lavanya
Technical Support
NETGEAR, Inc.
http://my.netgear.com

***Please be aware that your case will auto-close after 7 days of inactivity***

Did you know that NETGEAR provides support for your home networking devices and PCs? One-stop solution! No need to call multiple vendors* for support. If you would like to learn more about the NETGEAR GearHead services please click here - http://kbserver.netgear.com/kb_web_files/gearhead/GearHeadSupport.html
8/1/2008 7:56:00 PM
What the HELL?
I HV NOT BEEN CONTACTED BY L@ SUPPORT EVEN IF IT HAS BEEN ESCALATED 40-45 days back.

Now the issue is worse...I can noit access half of the site iunless and until I add the site name with IP address in my host.txt file.

I WOULD LIKE TO GET A REFUND FOR THIS ### ROUTER U HV GIVEN TO ME.

AND DONT U PPL FIND IT FUNNY THT WITHOUT BOTHERING TO REPLY TO ME ABOUT THE ISSUE I WAS SENT A SURVEY FORM. AND IF U GUYS HV REALLY GONE THROUGH THE SURVEY FORM STILL U COULD HV BOTHERED TO REPLY TO ME.

NOW MY FINAL STEP IS TO ESCALATE THIS ISSUE FORM YOUR STUPID CALL CENTER TO ALL AND EVERYONE IN NETGEAR HIREARCHY.

Warranty sucks. Wireless Adapter seperated by itself. They tell me warranty does not cover this because it is physical damage.! It was cheapely made. It should not have seperated itself. They should really make a sturdy wireless adapter.

Netgear are a waste of life, I spent an hour on the phone trying to change my LAN setting and when they couldnt do it they hung up on me, when I phoned back some other idoit told me to down load new firmware for my roter then hung up, when i checked out the download it was the wrong type so I was back to square one after calling idia off my mobile phone?nice one diK heads!

I had a problem and after much frustration and inability to understand the tech support person he did appear to fix the problem. Asked that I fill out an email that would help him. I did this but the next day the wireless was again unavailable. This time the tech said to fix it right I would have to pay. I asked to talk with a supervisor. He said that he was in a meeting but would call. The next day I called again and asked to speak with a supervisor and was told that someone would call me soon. I said if it was after 24 hours that I was going to buy another brand if I had to pay for support for a product that was less than 4 months old. The reply..."have a good day!" I am going to purchase the Linksys which is supposed to be better. It's a little more costly but I have an addition 2 more of the Netgear wireless products to return that I had bought for 2 of my sons for Chistmas presents.

I am sorry I didn't read some of the blogs out there before purchasing the first time. Will do so in the future.

Thanks USA for again sending out your services to another country of TECH's that barely speak english. Trying to understand what they are talking about is a nightmare in itself.
Like other posters, I started out with a Linksys...hooked it up and it worked perfect. The netcrap can't seem to get a signal at all. Of course the tech support, with the communication problem has no fricking idea how to fix it. Well, she did say I could "probably route it through the linksys system and make it owrk". Great...so actually, i'm still using the linksys anyway.

I have an AT&T router on the first floor of the house where service enters. It sends out the wireless service to the rest of the house. This computer and router are on the 3rd story of the house. Again, as I post this, I'm connected via wireless with the linksys. So it works fine. How do I make my computer recognize the other unit for it to connect?

Any ideas?

I am not a computer tech..so I definitely need basic laymans terms. Even in saying that, in hooking up the linksys, I had no problem, nothing like I'm encountering with this brand.

Thanks

I just want to let whom ever handles the complaint's that I am very dissatisfied with The Netgear company. I purchased a wireless router at the end of 2007, I just purchased a new lap top and when I tried to set it up with the router it was asking me for my passwork. I put in what I remebered (which was correct) and it was telling me it was incorrect. I placed a call to tech support for them to tell me that my warrenty was up and they could not give me my password only if I paid $38.00. That is absolutly absurd! I already paid for the product and all I need it my password and they want to charge me for it. After being on Customer service for tech support I asked to speak to a supervisor "BOB" and not only did he not assist me he was completly rude to me. After dealing with him for about 10 minutes I asked to speak to his supervisor and to get me off the phone he told me to call the number I just dialed to get to him. "Bob" then put me on mute for about 5 minutes without saying a word, then after all that he trasfered me back to the main number without letting me know. I am going to look up all the reasearch I can on your company until I find out who I can speak to to get my issue resolved.

I argreed, yep support go to india after hours, and to show how incompetence these guys are, could not understand what they are saying.

disappointing really

I agree with all above. Netgear has some serious issues with it's support...I was told wrong information, hung up on (when I asked if they were from India)...spent several hundred $$ on their equipment but will never buy from them ever again... Their equipment might be good but that is certainly overshadowed by their 24/7 non support center. IT is a JOKE. I hope that others read this and then go somewhere else for their purchases!

All people who have posted comments here are only 0.0001 percent of total customers... Others are happy because they have positive attitude towards INDIANS... Grow up ...

my name is Jamal from Netgear technical team. Most of the complaints here came from the people who doesn't understand networking, computers and some technicalities. they really need to be spoon feed! Cant your read any instructions or manuals? pathetic! :P

"Shanikaya" Calling customer Pathetic i hope you get fire !

This is my scenario:
I use a lot of netgear products for me and my Customer.
and most of my customer have ADSL with fix IP.
so this is the gear i am using most of the time, speedstream "siemens" modem(optus supply) and the fvs318 or fvs338 sit behind it for routing and VPN.
i do lot of Point to point VPN. (one office to another using two netgear)
one customer of my have a DG834GUV5 with Optus supply, all i wanted to know was can the DG834GUV5 put into full bridge mode ?.
and each time i call, i got diverted to India most time.
the answer i got from the Indian support team was, Sir you really need someone, who know what they are doing ... at this point i got a bit upset, not that i have not have my answer but i felt this guy calling me stupid, and trying to tell me what i need to create a VPN, and he go on and and on. and yet most of the time i could not understand what he trying to get across.
not until my fourth call, i got answer saying " no Sir you can not, because that particular model belong to Optus, and you can not put it into Full Bridge mode". fair enough i said "that is all i wanted to know, Thank you, and Good bye" .
My point i am trying to get across to you "India Netgear'S team is DO NOT assumed every customer is Stupid, Listen to what your customer saying?.
I bet most of you guys never actually been out in the field and have hand on experiences to set up these thing, all you had was just a few months of theories and yeah here is the headset "Jamal" sit here and try to support neatgear products.

Very Funny

Nicole Clancy,

Mr Google is your friend.
Netgear could of tell you to connect to hard-wire connected to your router and log in as, admin is the a user name and password is a a password.(if you are asking how to log into the router). that if you have not changed the login password at the beginning. or the last resources
reset the bloody router.
How is netgear going to give you a login password if you already changed it.
and trying charge you $38 dollars is PATHETIC !

Exactly! ^_^

you really don't need to call for support if you know what you are doing.. ^_^ google is your friend? Right Tom? :P

Tech guy, did you read my scenario? Mr google won't help me in this case, as the router netgear made for OPtus, so there won't be any firmware or nothing be available on their website to support it. I thought
Netgear would help or know thing about it, that i don't, but no..
That was a total waste of time calling netgear and found they are very rude with the customer.. my mistake that i called :)

and you are %100 right "tech Guy" you don't need to call them :)

I'm a network admin and your all ###s... All the information you need is on the net but your too stupid to find it your selves. I have several netgears that work perfectly (because I'm not stupid). But your ignorance fules our econmy, so, rather than call netgear, pay Best Buy 200 bucks to come to your house and explain to you what cable goes where, what a DNS server is and how to set the session timeouts (first posters problem) before they leave twenty minutes later...

Now now easy Bob!, Not everybody smart as you are :) . Netgear should expected that :) .

hahaha! nice BOb!

I wish I could get back the 2 1/2 hours of my life back I spent on the phone with these idiots.

After they could not fix the problem with their router they had me check to see if I could access a neighbors wireless router. I was able to and then the girl said "Well now that you are connected, please give us a call if you have any other issues.

What a load of crap. Then I asked for a supervisor and after asking for 15 minutes the same girl came back a tried to change her voice to sould like someone else. Dot-Heads have a hard time changing their voices.

Now I have a brand new Linksys and hope it works better.

Netgear has HORRIBLE CUSTOMER SERVICE. Maybe THE WORST.

The first person said they did not support Macs and I needed to borrow a PC fomr someone to fix the problem - which was that I needed four upgrades. I said I was never notified about upgrades. She said we don't notify Mac people.

The second guy said they do support Macs and then I spent about an hour (or More) following his instructions to install the upgrades. Then he hung up on me.

The third guy was a supervisor and said he would not help me. (I hope they have that on tape.) He said the only way I could get help was to buy an extended warranty that would include warranty on my computer (Mac) and my printer (Xerox). I said if you can't get your Netgear router to work with my Mac, there is absolutely no way that you could help me with Mac or Xerox problems . He said, "Oh, but we have Mac and Xerox experts." I said if you have a Mac expert, then how come you haven't let him fix my problem. No response.

BTW - all of these folks speak one of the many Indian languages and are far less familiar with English than other support groups we have to put up with.

If any of you have any type of computer -- DON'T BUY A NETGEAR ROUTER. If you need support - you may well end up throwing it away -- that's what I am going to do with it. Might hit it with a sledge hammer first, though.

THE WORST CUSTOMER SUPPORT

First person said they do not support Macs. Suggested I borrow a PC and then transfer four "upgrades" from that. Said the reason I did not know about the upgrades is that they do not notify Mac users.

Second person said they do support Macs and kept trying to get my computer to download the upgrades. He hung up on me.

Third person (supervisor) actually said "I will not help you." (hope that is on tape) Then said someone else would help me if I bought an extended warranty that would also cover my computer (Mac) and my printer (Xerox).

I said how can you provide support for my Mac if you can't get the Netgear router to work with the Mac. "Oh, we have experts." I said, then how come you can't get my Mac to work with Netgear. These people are only interested in getting people to pay for help -- and I very much doubt if they have anyone there who can help you -- especially if you have a Mac.

I'm buying an Apple router - and taking the sledge hammer to the Netgear.

I just called customer support last night regarding issues with my wireless router. TERRIBLE customer service. I spent over 45 mins on the phone with this lady and since she was from India her accent was preventing me from even understanding half her instructions. At the end of our converation she was getting irritated with me, practically yelling at me that I was not following her instructions, and telling me to hurry up so we could get through this. WTF kind of customer service is that? I tried to remain calm during the entire conversation but when she starting huffing and puffing into the phone because she was thinking I was not doing what she was saying, I just finally said thanks for nothing and hung up on her. I would have been fired for customer service like that! Needless to say I am throwing this router in the trash and will research a better company.

I bought a Netgear FA120 wired USB network adapter in January 2006. It had a 5 year warranty... which would cover it through January 2011. It functioned perfectly until a month ago, so I called Netgear Customer Support to get an RMA. I was informed that they no longer support the device and that they did not have a suitable replacement, and could do NOTHING for me. Basically the five year warranty is USELESS! They would not even offer me a coupon or any discounts on any of their other products. I will no longer buy Netgear products.

I had made the mistake of purchasing, what I consider through all the hardware I have purchased, one of the biggest piles of garbage. It's not so much that before the 5 month old router bit the dust, I had spent approximately 8-9 hours on the phone and after they had me going back to the I.P., since they blamed them for the problem; their router held no settings after finally getting into their settings page. It was not bad enough to have to go through NETGEAR support overseas, then after they finally agreed the router was defective, I then had to call again since the promised call back from NETGEAR'S California office, was never returned. When I called them again, I finally spoke with their tech, which they required and I wasted another close to 2 hours only to confirm what was already known, this router was defective. The only way to get the replacement (REFURBISHED ONLY AND OF COURSE IF SOMETHING HAPPENED, MY CREDIT CARD WOULD BE CHARGED FOR A BRAND NEW ONE), was by giving them my credit card and then expect a Refurbished replacement router in maybe a week and a half. NETGEAR'S pathetic customer service management team, claims they answer directly to Mr. Lo, the CEO. These management reps (all 5 young immature individuals) could care less that I had wasted close to 9-10 hours on the phone in total and being felt as though I was played as a tennis ball by them accusing my I.P. to be the problem. They are the most arrogant idiots I have ever dealt with in all the years of dealing with computer hardware companies. Like all the other responses, I to suggest not wasting your money, especially your time or you may find out this type of experience first hand. They do not extend the support since we are not their customers (per their customer service management) and you may waste your time by supporting a company that does not extend the same to their indirect customers. I believe customer support, which is non-existent with this company, is to be the most important thing a company has to offer. Mind you for this company, that would be pathetic customer support at its’ very least, from this company that cares less of their supporting customers. According to them, they do not sell anything to us, the customers, they sell to their distributors. In dealing with this mentality, what they don't understand is without their customer’s; they won't have any need to sell to their so-called distributors. In closing, this has to be the most regrettable pile of hardware I ever made the mistake in purchasing. Without support, there is no product as far as I'm concerned. STAY FAR AWAY FROM THIS DISRESPECTFUL COMPANY, EVEN IF IT MEANS PAYING A LITTLE MORE, WHICH WILL BE WELL WORTH IT. OTHERWISE, YOU MAY HAVE THIS TYPE OF PATHETIC EXPERIENCE FIRST HAND. THERE MAY BE A GOOD POSSIBILITY, YOU MIGHT BE ANOTHER TO POST WHAT A PATHHETIC COMPANY THEY ARE TO DEAL WITH. THIS PRODUCT IS NOT EVEN HEAVY ENOUGH TO ACTUALLY MAKE A GOOD PAPER WEIGHT, WHICH I WOULD HAVE AT LEAST GOTTEN BETTER USE OF WITH LESS AGGREVATION. PATHETIC, PATHETIC AND I ONLY HOPE THIS TYPE OF SUPPORT EVENTUALLY CATCHES UP WITH THEM, (AS WE THE CUSTOMERS THEY DON'T SELL TO) HOPEFULLY PUTS NETGEAR OUT OF BUSINESS, WERE THEY BELONG, SINCE THEY DON'T SELL TO CUSTOMERS.

Does anyone know any customer complaint line or anything to help with this HORRIABLE PRODUCT? After reading the reviews posted, seems like we have all had the same bad experiences with netgear. This company is a bunch of rip-offs and why do i have to buy extra support for a product that went out within 4 months and its their equipment nothing i have done to it. If anyone knows any info so we can stop others from buying this cheap product it will help a whole lot. thanks

I've had the same experience. I couldn't get the darn thing to work right (I'm not exactly a novice, but I'm no networking expert either, and this was supposed to be basically "plug and play") so I called their tech support. I finally had to have the non-english-speaking guy spell everything so I could figure out what he was saying. The things he told me to do to "fix" it did such a great job that it wouldn't work at all anymore, at which point he told me I needed firmware upgrades and hung up on me. I had had it for 29 days, so I took it back to Best Buy. But they assured me that Netgear was the best available and that was a fluke, so they exchanged it for another one (ok, yeah, that WAS stupid and I certainly wish I hadn't done it!). Now I'm researching other routers, since the second one doesn't work much better than the first one, and I'm sick of the aggravation.

First time I have ever needed support for a Netgear product.
Used email support and have never had a response.
Called technical support and was given a run around I could not beleive.
After my 6th attempt to call them and explain that I was being sent back and forth between the same 2 departments I was hung up on.
I have seen many comments on India here, but I was talking to Americans. Maybe if I got an Indian, they may have been able to answer my query.
So my feelings on Netgear support are:

Rude and useless

I just purchased a reconditioned WNR3500 and found out the hard way that if you buy an item that is not NEW you can kiss any intelligent support goodbye. O' and forget about talking to someone that can speak clear English. I am probably coming off a bit harsh but call tech support with a reconditioned unit problem and see how well it goes for you. But wait you get email support... they will ignore anything you say and work off a trouble shooting guide and tell you to try everything you told them you tried in the email YOU sent them to begin with. I cannot find a phone number or anything related to a complaint department so this is why this is here. Well, I think it is VERY important for people to hear the good and bad when spending their hard earned money. I splurged when I decided to purchase this item and now… well I think you can guess.

Here is what I sent them:
I guess you did not read my email the first time! I already did everything you suggested before I emailed support and I CAN access the router at 192.169.1.1 but the router refuses to accept the default login of admin and password or 1234 as the password "access denied" I would like the phone number of the complaint department please. I also need the address and phone number of Netgear’s corporate office so I file a complaint with the BBB. People need to know how bad the quality of your product and support is so they do not have to go though the frustration and idiocy as I am. I am now going to smash this piece of junk with a hammer and buy something with a tech support that speaks English and can read. If you do not supply me with the information that I have requested, I will also note that in my complaint.
When I worked as an IT tech Netgear WAS a good product…. I guess a lot has changed since the 1990’s. If anything you guys are sure GOOD at 2 things… losing customers and making people angry . In all fairness to you… it was the phone support that got me going. You just finished the job.

i had subbmitted my router wgr614 for repalcement on 18.05.10 at nehru place rt service centre, new delhi & i still not get it. this is not a service

regards,
rk mohit gupta

Truely terrible non-responsive customer service - don't waste your time - buy another brand.

I spent, just today, 7 hours trying their (NETGEAR) suggestions including calling the other company who's equipment had to work w/NETGEARs router and that company's tests stating NETGEAR actions hadn't gone through and having to call NETGEAR back ea time - always, it being insisted we start again at the very beginning and repeat everything already tried - again. When I asked for a supervisor some 6+ hours into this, I was told there were none available and they wouldn't be able to reach any "now". Thirty minutes later with the latest rep, I was told all efforts at trouble-shooting had been attempted on their end and could I just call back another time. This time when I requested a supervisor and mentioned the complaints I was then reading online, I was asked to hold and another man came on the line admitting he wasn't actually a supervisor just another technician - he ultimately also asked me to try something requiring contacting another company altogether and call NETGEAR back only if that company couldn't fix the problem for me. This is after they tested the other product themselves and verified it was networked and communicating just fine - but it still couldn't be their router - also, the question was never addressed as to why the outside test sites not releated to any specific company or product showed NETGEARs router to be the problem regardless of what NETGEARs site configs said.

Net gear routers are really the bottom end of the market

which is why so many isp's use them (Cheap)
Netgear made big mistakes doing special routers for isp's

these routers had special firmware. We (techs) know that all firware has problems
thats is why they release upgrades..

unfortunately the special routers done for the isp's are nust ignored after
being rolled out to customers...Netgear don't want to know
and the isp's (indian or not don't have a clue).

I have 20 to 30 DG834g / SP /g U routers all that have firware issues and are unfixable..

these dropout, don't work properly etc etc etc..
most OWE there old owners hundreds of frustrated hours on the phone
to people that can't give them a straight answer. (ISP techs and Netgear)

Unacceptable really but reality...

You guys are such a stupid monkeys. Do you know how to set up devices? I think you don't even know the functions of your router. You guys just purchase devices, purchase things without knowing how they works!

You guys are such pain in the [censor]. STUPID IRATE [censor]! super spoon feeds! TSK!

Well, I tried to set up the wifi myself, and i have done this many times with other devices, and it was the most complicated un-user friendly device I've ever used.
So I called and was talked into paying 100$ for tech support, and put on hold for 15 minutes before being told i had been sent to the wrong department. Once that was established, I was redirected and sat on hold for nearly an hour before i gave up and nearly threw the damn thing out the window. I want my money back!

After being told NetGear was a preferred product for WiFi I purchased a
WPN824N router. I hard-wired to DISHtv & Panasonic BluRay. I stopped receiving NetFlix on blu ray & called 1st time for tech support. After 3 hangups on Net Gear end, Was told that NetGear does not support 3rd party devices. Do NOT buy NetGear proucts. No CS at all!

I purchased a NetGear WPN824N Router. I hard wired to PC, Dish recvr, & panasonic BluRay for NetFlix. I suddenly stopped recv'ing internet connection called 1st time to NetGear for help & was told they do NOT support 3rd party devices. Do not buy NetGear products!

I attempted to contact Netgear in regards to a problem with my N series router. I wanted to set the ports for incoming and outgoing traffic. First I get a person (from INdia from the sounds of their voice) that asks me what my problem is. I tell them I can't see anything on my Netgear page for managing the router. For the most poart all I could understand was "Your warranty has expired but if you would like to waste more money we will transfer you."(add lib) The reason for the call ios that my screen to manage is blank. They told me finally to download a firmware update but then rushed me off the phone because I wasn't wasteing anymore monet with their companyO NOT BUY NETGEAR they don't have a clue.

I will never ever ever buy another Netgear product nor will I recommend them to anyone I know. I actually had a floor manager become so arrogant that he bet me his salary that no matter where I went, I would get the same response. They have the most ignorant customer service I have EVER dealt with. DO NOT WASTE YOUR TIME BUYING A NETGEAR PRODUCT.

my boyfriend insisted on buying a wireless dual router from netgear but i knew where i live in hemet it wouldnt work...so after 4 straight days of calling netgear the time warner and getting fustratedc ...i said to hell with netgears security keyword...i called radio shack and got a refund with sales c lerk alicia...i told her im leaving now @11 am on the bus..it will take me 3hours on the 27 bus from hemet to riverside...when i get there she and enrique say no money ...we had to depoisit it for security reasons...what so they made me stay at the mall from 130pm till 7 pm waiting for cash...alicia said not my problem you took so long...very rudely while rolling her eyes and tossinh her long brown hair..she was in a hurry t5o go home at 5pm...and ignored the other customers while Enrique ran around the store helping everyone.answering q;s...phone...transations..he apoligized..she smirked...howe rude...i will take my business to best buy, frys or any other place because this poor customer service has been habitual at other radio shacks...their are plenty of happy and professional men and women taht would love her job...myself included...

I updated my netgear router wnr2000 and immediatly lost internet . Restarted computer and again no internet.Contacted netgear and was told support for their problem would cost me. This is a good scheme. Update their product and lose internet and have to pay them to fix their iniated problem.How many citizens have been ripped off this way.Netgear should not be allowed to operate in the United States. See this has been going on for awhile and nothing has been done? Hum payoffs.