DeployDepot
reviews and complaints

I recently had an excellent experience with DeployDepot, a Canadian based online retailer specializing in networking and server equipment. I was in need of a UniFi wireless bridge and was delighted to find it on their website at a very competitive price. What really stood out to me, however, was the timely updates I received throughout the entire ordering process. From start to finish, I was kept informed every step of the way.

Once I placed my order, I was able to see their inventory updated online in real-time, which gave me peace of mind that I had secured the last available product. I was then pleased to receive updates via email confirming that my credit card had been processed, my order had been prepared, the shipment was labeled, and ultimately that it had been shipped. The best part? The package arrived the very next day!

After the delivery, I was impressed with the follow-up emails I received from DeployDepot. The first email let me know the package had been delivered to my receiving department, and the second provided me with a final invoice for my records. The product was correct and in good shape, meeting my expectations completely. I was particularly impressed with the level of service as it made the whole process so seamless and easy.

Overall, I couldn't be happier with my experience with DeployDepot. Every aspect of the transaction was top-notch, and I would have no hesitation in recommending this retailer to anyone in need of networking or server equipment. Not only was their selection impressive, but their service was nothing short of exceptional. Keep up the great work, DeployDepot!

When it comes to online shopping, Amazon is often the go-to choice for many people. They offer an extensive selection of products and a convenient and quick shopping experience. However, sometimes even the mighty Amazon can fall short, especially when it comes to niche items or hard-to-find products. This is where sites like DeployDepot (deploydepot.ca) come in.

DeployDepot is an online retailer that specializes in networking equipment and related technology. Their product selection includes items from trusted brands such as Ubiquiti, MikroTik, and Cisco. While they may not have the same name recognition as Amazon, DeployDepot offers several advantages.

One of the major benefits of DeployDepot is their focus on networking hardware. This means that they have a more specialized and in-depth selection of products, which can be particularly useful if you're looking for a specific item or need expert advice. Additionally, deploying networking hardware can be complex and challenging, but DeployDepot offers helpful resources and customer support to guide you through the process.

But what really sets DeployDepot apart is their exceptional customer service. This is particularly evident in the review above, where the writer had a last-minute need to upgrade their shipping. Instead of being met with frustration or indifference, they were met with friendliness and helpfulness. The customer service representative at DeployDepot was able to quickly upgrade the shipping to overnight, ensuring that the customer received their items as soon as possible. This level of personalized service is rare these days and certainly worth noting.

Finally, it's worth mentioning that the products themselves were top-quality and have been working flawlessly since being set up. This is a testament to both the quality of the products and the expertise of the DeployDepot team.

In short, if you're in the market for networking hardware, DeployDepot should definitely be on your radar. Their specialized selection, expert advice, and exceptional customer service make them a standout choice.

and the website was easy to navigate. I was pleased with my experience on DeployDepot (deploydepot.ca) as I took the time to browse and select the perfect phone for my mother-in-law. The site had a wide range of phones at excellent prices, which made me feel confident about making a purchase.

However, I was disappointed when I realized that my phone hadn't shipped after five days of ordering. I had to reach out to customer service to learn that they were doing a final check on my order. It wasn't a major issue, but it would have been great if they had notified me about this minor delay. I needed a quick replacement for my mother-in-law's original phone, which had broken down, so waiting longer than expected was unfortunate.

Overall, I give DeployDepot a three-star rating because of the mixed experience I had. On the one hand, the website had a great selection of phones at affordable prices, and the customer service was friendly and knowledgeable. On the other hand, the delay in shipping was unexpected and inconvenient for me. Nevertheless, I would still shop at DeployDepot again in the future as they offer good deals on high-quality products.

DeployDepot (deploydepot.ca) is an online store that specializes in the selling of data center equipment and networking hardware. The company prides itself on offering a wide range of products, competitive pricing, and exceptional customer service. I recently had the pleasure of experiencing their customer service first-hand and was impressed with the efficiency and professionalism of their team.

I made a mistake while placing an order on their website and needed to change it after submission. I quickly found a phone number on their website and decided to give them a call. To my surprise, in less than 2 minutes, I was speaking with a wonderful person who was able to assist me in making the necessary amendments to my order. In under 60 seconds, my order was voided, and I was able to place a new one with the necessary corrections.

The product arrived quickly and in great condition, and the pricing was competitive. It was an overall fantastic buying experience, and I was thoroughly impressed with DeployDepot's level of customer service. They really went above and beyond to ensure that I received the right product, and I couldn't be happier with the service I received.

Before this experience, I didn't know a whole lot about DeployDepot, but after dealing with their team, I can confidently say that I will be returning to them for any future business needs. If you're in the market for data center equipment, networking hardware or any other related products, I highly recommend DeployDepot. They offer excellent products, great pricing, and even better customer service!

I recently had the pleasure of doing business with DeployDepot and I must say, I am thoroughly impressed with their level of customer service. From the moment I placed my first order, they made sure to take care of me every step of the way. As someone who was a little skeptical about buying Unifi products from an entity that wasn't the manufacturer, I had my reservations. However, after experiencing their seamless customer service, I must say I'm converted.

Firstly, the delivery speed was phenomenal. I live in Barrie, ON, and received a notification from Fedex the very same day I placed my order that they had received my package. I couldn't believe it! DeployDepot ensured that my package was shipped out expeditiously and arrived at my doorstep in no time.

What I appreciated most was their communication. DeployDepot's customer service was second to none, and I didn't have to ask any questions - they were on top of everything. They properly followed up with emails and notifications, being proactive with their communication as opposed to reactive. This level of service made me feel like a valued client, and I knew that I could trust them to take care of my purchases in the future.

All in all, I highly recommend DeployDepot to anyone in need of Unifi products or any other services they offer. They are an excellent company to do business with, and I am sure you will have a similarly fantastic experience as I did. Thank you, DeployDepot, for going above and beyond to make my shopping experience with you a memorable one!

I am extremely disappointed with my experience with DeployDepot (deploydepot.ca). I was in a time-sensitive situation and urgently needed the item I had ordered, but unfortunately, I was delayed by a whole two weeks. This delay was due to incompetence on the part of the company which was utterly frustrating.

After placing my order (number: 26096), I received SKU [protected] instead of SKU [protected], which is what I had ordered. This mistake rendered the item useless to me as I was counting on the main base. If I had not been in such dire need of this particular item, I would have canceled my order entirely. However, as SKU [protected] is challenging to obtain online, I decided to stick with DeployDepot.

Despite my decision to continue with them, I'm afraid I cannot say I'm satisfied with this experience. The harrowing experience I went through has left me completely disillusioned with DeployDepot, and I will not buy anything from them again. In fact, I will be advising everyone in my network to avoid them as well.

I cannot comprehend how such a simple order could be mixed up so catastrophically, especially during these tough times. All in all, I hope that my feedback will be taken seriously and that some necessary measures will be taken by the company to ensure such mistakes do not happen again in the future.

When I recently tried to order a gift card from DeployDepot (deploydepot.ca), I encountered some frustrating issues with their online payment processing system. Even though I carefully entered my billing information, the transactions were declined not just once, but twice. After the second failed attempt, I knew I had to find a solution, so I contacted my credit card company to help me resolve the issue. The customer service representative from DeployDepot promptly joined the call and together we tried to process the transaction a third time, which ultimately succeeded.

Despite the hassle, I'm still interested in buying gift cards from DeployDepot in the future because they offer a wide variety of options for different brands and stores. However, because of the technical issues I encountered, I may opt to make my purchases over the phone instead of online. I hope DeployDepot can resolve these issues soon because it would make the online shopping experience much more convenient for customers.

I've since learned that DeployDepot has a friendly and helpful customer service staff, which was readily apparent based on the agent who assisted me during my call. I'm grateful for their patience and quick response to my concerns. If their website and payment processing system are improved, I would be happy to give them a higher rating and recommend them to others looking to purchase gift cards online.

When I stumbled upon DeployDepot, I was a little hesitant to order from them at first. However, after reading some reviews and realizing they might have what I was looking for, I decided to take the leap and order a Logitech G920. To my surprise, the process was smooth and easy, and my item arrived in a timely fashion.

My biggest concern was that it would be out of stock or back ordered, as I ordered it so close to Christmas. But despite my hesitation, it arrived 2 days before Christmas - just in time to wrap it up and give it as the perfect gift. The tracking system even gave me updates along the way, helping me to keep calm and have faith that it would arrive on time.

What I appreciate most about DeployDepot is their speedy service, even though they are based in Canada. And the fact that they ship outside of Canada is an added bonus that is not often seen with other companies.

I will never forget the look on my boyfriend's face when he unwrapped the Logitech G920. He is still using it today, enjoying every minute of it. Of course, we had to update the software and calibrate it at first, but that was a minor inconvenience that was well worth it.

And the customer service? It couldn't have been better. I was concerned about how long the delay was, but they quickly and easily assured me that they would call and/or text/email if any further delays occurred. They even made sure to have the correct phone number on file before I said goodbye.

If you are ever worried about whether a product is truly sold out everywhere, I highly recommend checking DeployDepot's website before giving up hope. They just might have what you're looking for and, like me, you'll be pleasantly surprised by their fast service and exceptional customer service.

When I stumbled across DeployDepot's website, I was thrilled to find an online retailer that offered a vast selection of computer components and accessories. As a seasoned tech enthusiast, I've made my fair share of online purchases, so I was intrigued to see what this company had to offer. I decided to place an order for a few items that I needed for a project I was working on, including a case and power supply.

While browsing the website, I noticed that the case was available for purchase separately from the power supply, which was a bit unusual. However, I quickly realized that the price of the case alone was quite reasonable, especially when compared to the cost of the power supply alone. Feeling confident in my purchase, I submitted my order and eagerly awaited my new components.

However, after a couple of days, I noticed that my order was still in fulfillment. Concerned about the delay, I reached out to customer service to see if there was an issue with my order. To my disappointment, I was informed that they could not locate the 99 cent case that I had ordered. While it wasn't a huge loss financially, I was disappointed that I wouldn't receive the case as it was an integral part of my project.

What was even more frustrating was that I had to reach out to customer service before they contacted me to address the issue. As a customer, I feel that it's the retailer's responsibility to inform me about any delays or issues with my order. However, despite my disappointment, I appreciated that they quickly issued a refund for the item.

However, I did have some trouble communicating with the customer service rep about my decision to no longer proceed with the purchase of the power supply. Unfortunately, the representative charged and shipped me the item anyway, which was a bit frustrating.

Thankfully, my other items arrived as expected and in good condition. Though my experience with DeployDepot wasn't perfect, I appreciate their efforts to resolve the issue with my order. I may consider ordering from them in the future, but I hope to see some improvements in their communication and handling of orders.

I was on the hunt for the best deal on a Grandstream WP820 Enterprise Portable Wi-Fi phone in Canada and was pleasantly surprised to come across DeployDepot. Not only did they offer the lowest price for the phone, but they beat out well-known online marketplace Amazon.ca, who was offering a refurbished unit for $27 more. It was a no-brainer for me to order from DeployDepot, even though I had never heard of them before.

What stood out to me was that DeployDepot is a Canadian company, based in my old hometown of Montreal. I appreciated the opportunity to support a local business while also getting a great deal, so I took a chance and placed my order.

In just a few days, I received my order via Canada Expresspost. I was pleasantly surprised to find that the two phones were in perfect, pristine, brand new and unopened condition. The phone box was expertly packaged, and I was even impressed by the quality of the packing tape, which had DeployDepot's own logo and information on it. This attention to detail made the whole shopping experience feel classier than I expected.

As if the excellent product and packaging weren't enough, DeployDepot also included a bonus in the form of a pen and pad of their own branded post-it notes, free of charge. It was a thoughtful touch that made me feel appreciated as a customer.

Overall, I had a great experience with DeployDepot and would highly recommend them to anyone in need of their products or services. They clearly run a tight ship and take customer experience seriously, and I wish them continued success.

I recently placed an order with DeployDepot, and I have to say that I was impressed with their level of communication. Unfortunately, the item I ordered was on back order, but instead of leaving me guessing as to what was happening, the team at DeployDepot kept me up to date with regular updates. They even provided alternative options, which was a nice touch.

Despite the delay, I decided to stick with my original order, and now I'm excited to see how it turns out. DeployDepot has assured me that the wait will be between 2-3 weeks, which is perfectly reasonable given the circumstances. I appreciate their honesty and diligence in keeping me informed every step of the way.

Overall, I'm very satisfied with the level of service provided by DeployDepot. They've shown great customer service and a willingness to work with me to ensure I get exactly what I need. I look forward to doing business with them in the future and will keep you all posted on how my order turns out. If you're looking for a reliable and communicative vendor, I'd definitely recommend DeployDepot.

DeployDepot, an online source for IT infrastructure, has a great inventory available for purchase. They have an impressively vast selection of products to choose from, making it easy to find exactly what you need. However, it must be said that their prices are higher compared to other places. So while it's great to have the convenience of a wider variety of inventory to choose from, it may be more cost-effective to look elsewhere for certain items.

In terms of support, the team at DeployDepot is very helpful. They are knowledgeable about the products they sell and will assist in answering your questions, no matter how complex. That said, there are some limitations to the extent of their customer service. While they will assist in explaining all of the features and benefits of a product, they do not necessarily go the extra mile in providing extra information. So if there are any unmentioned questions or potential problems that could arise, it may require extra research on behalf of the customer.

For example, one customer purchased a unit that required an external power source that was not included. While the support team explained the features of the product and how it worked, they failed to mention this important detail. As a result, the customer was left to figure it out on their own which can be inconvenient and frustrating.

In summary, DeployDepot has an excellent inventory available for purchase, but their prices may be higher than some of their competitors. Their support team is knowledgeable and always willing to help, but they may not go the extra mile. Be sure to research products thoroughly before purchasing to avoid any unexpected surprises.

DeployDepot (deploydepot.ca) is a great retailer with a wide selection of high-quality electronics for your every need. Recently, I decided to purchase a set of headphones from this store to ensure that I had them for a virtual national sales meeting.

I was happy to find that DeployDepot offers overnight shipping, and I quickly placed my order. However, I was disappointed when the headphones didn't arrive as scheduled. They were supposed to be delivered by Monday, but they didn't show up until Friday afternoon.

Despite this delay, I was happy with the way the customer service staff at DeployDepot handled the situation. They were quick to respond and didn't shy away from my complaint, taking full responsibility for the issue. They apologized for the inconvenience, and even offered me a discount on my next purchase as a goodwill gesture.

Overall, I was impressed with the way that DeployDepot handled my order, despite the delay. The headphones themselves were great quality and worked perfectly for my virtual meeting. With their wide range of electronic products and excellent customer service, I would definitely recommend shopping at DeployDepot to anyone looking for great deals on their next electronics purchase.

My initial experience with DeployDepot was to purchase a laptop, and I was thrilled to come across an excellent deal. However, on further inspection, I realized that the laptop was refurbished. For me, this wasn't a deal-breaker as I know that a refurbished device means it has gone through a rigorous check-up process. So, I decided to go ahead with the purchase.

After making the transaction, I received an email that stated that there was a discrepancy with my order, and unfortunately, the laptop was no longer available. Naturally, I was disappointed by this news. However, I was pleasantly surprised when I received immediate assistance from the customer support team. They offered me an alternative product or a full refund, which was a commendable gesture.

While my experience wasn't seamless, I appreciate the quick action and support provided by DeployDepot's customer service team. I also found their website easy to navigate, and the products they offer are reasonably priced compared to other retailers. I would recommend this website to anyone looking for refurbished gadgets, but just keep in mind that inventory levels might not always be accurate. Overall, I think DeployDepot is a reliable and trustworthy option for purchasing refurbished devices.

When I first received my phone from DeployDepot, I was pleased to see that it worked perfectly. It was the exact same model as my previous phone, which is why I had chosen it. However, I was disappointed to note that the phone was refurbished and had not been cleaned before being sent out to me. I had to spend some time using a spray and shine product to remove a reddish dirt that seemed to be covering every little hole and curve in the phone's structure.

Another point I feel I should mention is the fact that the phone did not come with any notations, which was a bit frustrating. I also would have appreciated instructions in French, but I was ultimately able to figure things out on my own.

Despite these minor issues, I'm happy to report that the phone does, in fact, function as it is supposed to. It's always a relief to have a working phone that you can rely on. All in all, I feel that DeployDepot provides a decent service for those in need of a budget-friendly, refurbished phone. I would recommend this company to others who are looking for a similar product.

I recently had an experience with DeployDepot, a technology company based in Canada, and I must say my overall impression was a mixed bag. Initially, I placed an order and paid for overnight shipping, with the hopes of receiving the product as soon as possible. However, a week went by and the product still hadn't been shipped. Needless to say, I was disappointed, as timely delivery was crucial for my needs.

However, I must say that after expressing my concerns to the team, they were quick to respond and address the situation. Although it took a bit longer than originally anticipated, I eventually received my order, and I can attest to the quality of the product. It seems that the company is going through distribution changes that may have resulted in some shipping delays, but they are working diligently to make sure orders are fulfilled in a timely and efficient manner.

Overall, while there were some hiccups along the way, DeployDepot provided a solution and showed that they value their customers' satisfaction. I appreciate their efforts to rectify the situation and am grateful for the speedy delivery of my order. Going forward, I hope the company continues to prioritize their distribution process to improve their order fulfillment time, but I would still recommend them to others based on their commitment to customer service.

I recently had an experience with DeployDepot and I have mixed feelings about it. Initially, I was thrilled to find the item that I needed in stock on their website. So, without hesitation, I placed an order and received confirmation that my purchase had been processed. At that point, I believed that everything was set in stone and I was eagerly awaiting for the product to arrive. I had even cancelled an order at another store where the same item was offered at a cheaper price, but had been placed on backorder.

However, to my dismay, I received a phone call the day after I made my purchase from DeployDepot. The representative informed me that there was a stock error and that my order needed to be cancelled. Naturally, I was disappointed and frustrated, especially since I had already turned down another offer at a better price. In light of this, I now found myself in a position where I needed to decide whether to wait and gamble on getting the item at the cheaper price from the other store, even though it was back ordered, or accept the higher price offered by DeployDepot and guarantee that I would finally receive the item I needed.

On one hand, I appreciated that DeployDepot notified me quickly about the stock issue and was apologetic about the error. On the other hand, I was frustrated by the fact that I had to go through the hassle of sorting out my options again. Nonetheless, I decided to go with DeployDepot's new offer as I didn't want to take a risk with the other store’s backorder. In the end, I received the item I needed, but at a higher cost than I had planned for.

Overall, while I do believe that DeployDepot is a good company that offers quality products, I wish that they could have handled the stock error in a better way. Perhaps, they could have offered a discount or some kind of compensation for the inconvenience that their error had caused. I ultimately respect that they did what they needed to in order to rectify their mistake and get me the product, as well as the customer service that they provided. Although, moving forward, it would be nice for them to be more transparent about their stock, so other customers don't have to go through a similar ordeal.

I recently had an experience with DeployDepot, and while overall it was positive, there was one thing that left me a bit disappointed. I was hoping to be able to pick up my order after 5 pm, but unfortunately, they are not open for pickup past that time. While the regular business hours of 9 to 5 work for some, it's not always feasible for everyone. For those of us outside Montreal dealing with traffic, or small business owners who have to work around their employees' schedules, having the option to pick up items later into the evening would be immensely helpful.

I understand that accommodating later pick-up times may not be feasible for DeployDepot's business model, but it's something to consider for the future. Offering extended hours or at least one day a week with later pick-up times would provide more flexibility for customers. And, as a result, it could even bring in a new wave of customers that were previously unable to make it during the traditional workday hours.

That being said, I do want to commend DeployDepot on their customer service. The representative I spoke to was friendly and knowledgeable, and they answered all my questions thoroughly. Additionally, the website was easy to navigate and had a wide range of products available. I was pleased with the quality of the product I received as well, everything arrived in great condition and worked perfectly.

That being said, I do understand the challenges of trying to balance meeting the needs of all your customers. Still, making a few adjustments to extend pick-up hours could be beneficial not only for customers but also for the business's bottom line. I would highly recommend DeployDepot and hope they keep this feedback in mind for future consideration.

I recently made a purchase from DeployDepot and wanted to share my experience with others who may be considering using their services. Overall, I would say that my experience was acceptable, but there were certainly a few things that could have been better.

Firstly, I ordered two Thule OutRide bike adaptors from the website, but unfortunately, both of them arrived with damaged packaging. What was even more frustrating was that they arrived on two separate deliveries, which meant that I had to go through the whole process twice.

While I don't want to point fingers and say that this was necessarily DeployDepot's fault, I can't help but wonder if there was something that could have been done to ensure that my package arrived in better condition. After all, I'm sure that some of the damage occurred during the shipping process, but it was still frustrating to have to deal with.

When the packages arrived, I took a few minutes to assess the damage with the driver from UPS. One of the boxes had minor scratches on it, which I didn't think were significant enough to warrant a replacement. I decided to install it on my car anyway, and simply made sure that the scratch was facing towards the center of the roof, where it wouldn't be as noticeable.

While I'm glad that I was able to find a solution that worked for me, I would have preferred it if the product had arrived in better condition to begin with. As someone who takes pride in their possessions, even a small scratch can be a bit of a disappointment.

Overall, I would say that DeployDepot functions well as an online retailer, but there are certainly areas where they could stand to improve. They may want to consider investing in better packaging materials or working more closely with their shipping partners to ensure that products arrive in better condition. Additionally, they could offer more support to customers who receive damaged products, as it can be frustrating to have to go through the claims process on your own.

When I stumbled upon DeployDepot's website, I was excited to find a headset that could seamlessly integrate with my J169 Avaya phone. However, my initial interaction with the customer representative didn't go as smoothly as I had anticipated. I clearly communicated my requirements, but unfortunately, the product arrived without the necessary connector cord to be plugged into my phone. I was informed that I needed to pay an additional $39 for the cord, which was kind of a disappointment because I thought I had found the perfect match for my office phone.

Well, I decided to buy the cord from another source, and when I started using the headset, I discovered that people on the other end were complaining about the sound quality. Although I initially struggled to figure out how to return the headset, I eventually found an online return form. However, when I tried to submit the form, the submit button seemed to be malfunctioning, so I reached out to the customer representative once again. This time, she sent me a link to complete the return process, but I received a reply a few days later stating that I needed to contact the manufacturer to register my product issue. That was a bit frustrating because I had already invested so much time and money into the product.

Overall, my experience with DeployDepot was not what I expected. Although I appreciate the company's effort to offer a range of headsets and accessories, I found myself struggling with customer support and lacking the convenience and reliability that I'm used to with other online retailers. While it's not fair to directly compare DeployDepot to Amazon, which sets the bar for online shopping, it's worth mentioning that there's a significant difference in terms of customer service and complaints management. If DeployDepot could put in more effort to streamline their processes and improve their customer support, I would definitely consider giving them another shot.