Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Networking NetGear
NetGear

NetGear review: lousy support, poor product knowledge, fraudulent sales techniques, very long wait times and dropped calls and no resolution ( 5 comments)

M
Author of the review
11:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Called support at Netgear on 12/28/09. Was told product not under warranty. I was cut off from the conversation. I called back with a different telephone number as I tried previously on the original line and was dropped by Neatgear's telephone system. WHen I called in on my cell phone, my call was routed. Once connected again, I was instructed to call "Gearhead", Netgear's subcontracted out of warranty service provider located in India as is Netgear's telephone support. It is my belief that Netgear queues out of warranty customers to a drop list. I was assured by Netgear that Gearhead could resolve my issue for a cost. I agreed to a six month contract, with reservation, but was promised an additional month for the same price. When I received Gearhead's confirmation contract email, it only listed a six month contract. Once I was connected with a technician named"Balla", I remained on the line with him for 70 minutes to only find he was not able to resolve my issue. He mentioned he would connect me with an experienced technician. I waited for 15 minutes while he attempted to connect me. He came back to say he would have the tech call me back. No call came. I waited appx. 3 hours. I called back only to be reconnected with Balla who again thought he could assist me. After another 40 minutes of failed attempts he mentioned he couldn't help me. In the process of his assistance, one of the computers I was attempt to connect experienced a fatal crash from the instruction and guidance of this technician. Balla mentioned once again a senior technician would call. No was ever call received.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More
Send message
Copy link
Report
5 comments
Add a comment
F
F
fred1234
Kissimmee, US
4 complaint
3 comments
Send a message
Jan 12, 2010 4:45 pm EST

Netgear only wants your money and won't support or replace bad gear.

More
Copy link
Report
B
B
BallenGuy
Vero Beach, US
1 comments
Send a message
Jul 28, 2014 3:38 pm EDT

I have found Gear head to have excellent support - over a 3 year period they have taken over my computer and fixed all issues. Since the support is coming out of India, sometimes there is a language accent problem but that hasn't deterred them from fixing my problems. They take all the time necessary to fix your problem, which I like because they don't rush. They take control of the computer and try different approaches until they work. I have learned much from just watching them. Sounds like the review above had a bad experience. If a lower level tech can't fix the problem - just ask for an upper level tech - has always worked for me.

More
Copy link
Report
K
K
kendogpower
Simpsonville, US
1 comments
Send a message
Mar 26, 2015 8:50 pm EDT

I just got off the phone with Gear Head and they were so thorough I bought the 2 year service contract with them. Fixed perfectly my networking problem and they piped right into my computer to fix the problem. As another poster said, there was a little bit of an accent as they are of course from India, but they got the job done and didn't have any problem understanding me. They don't rush and they do spend time with you. Very grateful for them!

More
Copy link
Report
P
P
Potkonjak
Milwaukee, US
2 comments
Send a message
Apr 22, 2015 5:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've had the service for 2yrs. Used it once. Renewed it for additional 2 yrs & needed support. Spent >2hrs talking to 2 different support people. They could help me but needed access to my computer. When they took control of computer - the calls were dropped. No call back. Next night 2 more hrs and I was told the issue was not covered. I tried to cancel the service Contract imediately and was cut off. On hold today for 35 minutes and counting to cancel.

More
Copy link
Report
P
P
Potkonjak
Milwaukee, US
2 comments
Send a message
Apr 22, 2015 6:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I canceled the Service Contract and the person I spoke to couldn't have been nicer. I wish the 3 - Tech Support people I spoke to were as professional and polite. The issue I called for help was with "Windows Fax and Scan". Gearhead said since the issue was dealing with Faxing, that the problem was with my fax machine which was not covered. I argued the problem was with Windows software on my computer. I don't have a fax machine I have a HP Photosmart 7510 which is a printer, copy, scanner.
I hope to receive my credit in the 3-5 days they promised.

More
Copy link
Report

More NetGear reviews & complaints

NetGear - terrible customer support 55
NetGear - tech support scam 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
NetGear - lousy tech support 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
NetGear - fraud? 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
NetGear - bad support
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
NetGear - NIGHTHAWK AX6 (RAX45 - 100 NAS)
NetGear - Netgear Review: Terrible Support and Not Worth the Price
NetGear - Netgear's Poor Customer Service and Faulty Router: A Disappointing Experience
NetGear - dropped connections 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
NetGear - unecessary charged 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all NetGear reviews and complaints

  1. NetGear Contacts

  2. NetGear phone numbers
    +1 (888) 638-4327
    Click up if you have successfully reached NetGear by calling +1 (888) 638-4327 phone number 0 0 users reported that they have successfully reached NetGear by calling +1 (888) 638-4327 phone number Click down if you have unsuccessfully reached NetGear by calling +1 (888) 638-4327 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +1 (888) 638-4327 phone number
    Home / Service Provider Sales
    +1 (866) 480-2112
    Click up if you have successfully reached NetGear by calling +1 (866) 480-2112 phone number 0 0 users reported that they have successfully reached NetGear by calling +1 (866) 480-2112 phone number Click down if you have unsuccessfully reached NetGear by calling +1 (866) 480-2112 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +1 (866) 480-2112 phone number
    Business Product / Reseller Sales
    +1 (760) 476-8700
    Click up if you have successfully reached NetGear by calling +1 (760) 476-8700 phone number 0 0 users reported that they have successfully reached NetGear by calling +1 (760) 476-8700 phone number Click down if you have unsuccessfully reached NetGear by calling +1 (760) 476-8700 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +1 (760) 476-8700 phone number
    Carlsbad, United States
    +1 (778) 804-9800
    Click up if you have successfully reached NetGear by calling +1 (778) 804-9800 phone number 0 0 users reported that they have successfully reached NetGear by calling +1 (778) 804-9800 phone number Click down if you have unsuccessfully reached NetGear by calling +1 (778) 804-9800 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +1 (778) 804-9800 phone number
    Canada
    +44 134 445 8200
    Click up if you have successfully reached NetGear by calling +44 134 445 8200 phone number 1 1 users reported that they have successfully reached NetGear by calling +44 134 445 8200 phone number Click down if you have unsuccessfully reached NetGear by calling +44 134 445 8200 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +44 134 445 8200 phone number
    100%
    Confidence score
    United Kingdom
    +353 212 333 200
    Click up if you have successfully reached NetGear by calling +353 212 333 200 phone number 1 1 users reported that they have successfully reached NetGear by calling +353 212 333 200 phone number Click down if you have unsuccessfully reached NetGear by calling +353 212 333 200 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +353 212 333 200 phone number
    100%
    Confidence score
    Ireland
    +61 281 176 800
    Click up if you have successfully reached NetGear by calling +61 281 176 800 phone number 1 1 users reported that they have successfully reached NetGear by calling +61 281 176 800 phone number Click down if you have unsuccessfully reached NetGear by calling +61 281 176 800 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +61 281 176 800 phone number
    100%
    Confidence score
    Australia, Chatswood
    +43 159 999 8373
    Click up if you have successfully reached NetGear by calling +43 159 999 8373 phone number 1 1 users reported that they have successfully reached NetGear by calling +43 159 999 8373 phone number Click down if you have unsuccessfully reached NetGear by calling +43 159 999 8373 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +43 159 999 8373 phone number
    100%
    Confidence score
    Austria
    +32 27 092 000
    Click up if you have successfully reached NetGear by calling +32 27 092 000 phone number 1 1 users reported that they have successfully reached NetGear by calling +32 27 092 000 phone number Click down if you have unsuccessfully reached NetGear by calling +32 27 092 000 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +32 27 092 000 phone number
    100%
    Confidence score
    Belgium
    +45 44 209 839
    Click up if you have successfully reached NetGear by calling +45 44 209 839 phone number 2 2 users reported that they have successfully reached NetGear by calling +45 44 209 839 phone number Click down if you have unsuccessfully reached NetGear by calling +45 44 209 839 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +45 44 209 839 phone number
    100%
    Confidence score
    Denmark
    +33 139 239 850
    Click up if you have successfully reached NetGear by calling +33 139 239 850 phone number 1 1 users reported that they have successfully reached NetGear by calling +33 139 239 850 phone number Click down if you have unsuccessfully reached NetGear by calling +33 139 239 850 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +33 139 239 850 phone number
    100%
    Confidence score
    France
    +49 894 5242 9000
    Click up if you have successfully reached NetGear by calling +49 894 5242 9000 phone number 2 2 users reported that they have successfully reached NetGear by calling +49 894 5242 9000 phone number Click down if you have unsuccessfully reached NetGear by calling +49 894 5242 9000 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +49 894 5242 9000 phone number
    100%
    Confidence score
    Germany
    +39 291 198 001
    Click up if you have successfully reached NetGear by calling +39 291 198 001 phone number 1 1 users reported that they have successfully reached NetGear by calling +39 291 198 001 phone number Click down if you have unsuccessfully reached NetGear by calling +39 291 198 001 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +39 291 198 001 phone number
    100%
    Confidence score
    Italy
    +31 182 587 000
    Click up if you have successfully reached NetGear by calling +31 182 587 000 phone number 2 2 users reported that they have successfully reached NetGear by calling +31 182 587 000 phone number Click down if you have unsuccessfully reached NetGear by calling +31 182 587 000 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +31 182 587 000 phone number
    100%
    Confidence score
    Netherlands
    +48 226 306 640
    Click up if you have successfully reached NetGear by calling +48 226 306 640 phone number 1 1 users reported that they have successfully reached NetGear by calling +48 226 306 640 phone number Click down if you have unsuccessfully reached NetGear by calling +48 226 306 640 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +48 226 306 640 phone number
    100%
    Confidence score
    Poland
    +7 495 269 0260
    Click up if you have successfully reached NetGear by calling +7 495 269 0260 phone number 1 1 users reported that they have successfully reached NetGear by calling +7 495 269 0260 phone number Click down if you have unsuccessfully reached NetGear by calling +7 495 269 0260 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +7 495 269 0260 phone number
    100%
    Confidence score
    Russia
    +34 991 286 6820
    Click up if you have successfully reached NetGear by calling +34 991 286 6820 phone number 1 1 users reported that they have successfully reached NetGear by calling +34 991 286 6820 phone number Click down if you have unsuccessfully reached NetGear by calling +34 991 286 6820 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +34 991 286 6820 phone number
    100%
    Confidence score
    Spain, Madrid
    +34 933 443 204
    Click up if you have successfully reached NetGear by calling +34 933 443 204 phone number 1 1 users reported that they have successfully reached NetGear by calling +34 933 443 204 phone number Click down if you have unsuccessfully reached NetGear by calling +34 933 443 204 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +34 933 443 204 phone number
    100%
    Confidence score
    Spain, Barcelona
    +46 854 647 500
    Click up if you have successfully reached NetGear by calling +46 854 647 500 phone number 1 1 users reported that they have successfully reached NetGear by calling +46 854 647 500 phone number Click down if you have unsuccessfully reached NetGear by calling +46 854 647 500 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +46 854 647 500 phone number
    100%
    Confidence score
    Sweden
    +41 415 441 520
    Click up if you have successfully reached NetGear by calling +41 415 441 520 phone number 1 1 users reported that they have successfully reached NetGear by calling +41 415 441 520 phone number Click down if you have unsuccessfully reached NetGear by calling +41 415 441 520 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +41 415 441 520 phone number
    100%
    Confidence score
    Switzerland
    +86 108 215 8080
    Click up if you have successfully reached NetGear by calling +86 108 215 8080 phone number 1 1 users reported that they have successfully reached NetGear by calling +86 108 215 8080 phone number Click down if you have unsuccessfully reached NetGear by calling +86 108 215 8080 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +86 108 215 8080 phone number
    100%
    Confidence score
    China, Beijing
    +86 203 813 1600
    Click up if you have successfully reached NetGear by calling +86 203 813 1600 phone number 1 1 users reported that they have successfully reached NetGear by calling +86 203 813 1600 phone number Click down if you have unsuccessfully reached NetGear by calling +86 203 813 1600 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +86 203 813 1600 phone number
    100%
    Confidence score
    China, Guangzhou
    +86 258 579 7000
    Click up if you have successfully reached NetGear by calling +86 258 579 7000 phone number 1 1 users reported that they have successfully reached NetGear by calling +86 258 579 7000 phone number Click down if you have unsuccessfully reached NetGear by calling +86 258 579 7000 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +86 258 579 7000 phone number
    100%
    Confidence score
    China, Nanjing
    +86 216 426 1122
    Click up if you have successfully reached NetGear by calling +86 216 426 1122 phone number 1 1 users reported that they have successfully reached NetGear by calling +86 216 426 1122 phone number Click down if you have unsuccessfully reached NetGear by calling +86 216 426 1122 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +86 216 426 1122 phone number
    100%
    Confidence score
    China, Shanghai
    +86 512 6288 6915
    Click up if you have successfully reached NetGear by calling +86 512 6288 6915 phone number 1 1 users reported that they have successfully reached NetGear by calling +86 512 6288 6915 phone number Click down if you have unsuccessfully reached NetGear by calling +86 512 6288 6915 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +86 512 6288 6915 phone number
    100%
    Confidence score
    China, Suzhou
    +852 26 199 898
    Click up if you have successfully reached NetGear by calling +852 26 199 898 phone number 1 1 users reported that they have successfully reached NetGear by calling +852 26 199 898 phone number Click down if you have unsuccessfully reached NetGear by calling +852 26 199 898 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +852 26 199 898 phone number
    100%
    Confidence score
    Hong Kong
    +91 114 120 7446
    Click up if you have successfully reached NetGear by calling +91 114 120 7446 phone number 1 1 users reported that they have successfully reached NetGear by calling +91 114 120 7446 phone number Click down if you have unsuccessfully reached NetGear by calling +91 114 120 7446 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +91 114 120 7446 phone number
    100%
    Confidence score
    India, New Delhi
    +91 804 546 4665
    Click up if you have successfully reached NetGear by calling +91 804 546 4665 phone number 2 2 users reported that they have successfully reached NetGear by calling +91 804 546 4665 phone number Click down if you have unsuccessfully reached NetGear by calling +91 804 546 4665 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +91 804 546 4665 phone number
    100%
    Confidence score
    India, Bangalore
    +81 335 382 600
    Click up if you have successfully reached NetGear by calling +81 335 382 600 phone number 1 1 users reported that they have successfully reached NetGear by calling +81 335 382 600 phone number Click down if you have unsuccessfully reached NetGear by calling +81 335 382 600 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +81 335 382 600 phone number
    100%
    Confidence score
    Japan
    +65 31 571 279
    Click up if you have successfully reached NetGear by calling +65 31 571 279 phone number 1 1 users reported that they have successfully reached NetGear by calling +65 31 571 279 phone number Click down if you have unsuccessfully reached NetGear by calling +65 31 571 279 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +65 31 571 279 phone number
    100%
    Confidence score
    Singapore
    +82 25 550 764
    Click up if you have successfully reached NetGear by calling +82 25 550 764 phone number 1 1 users reported that they have successfully reached NetGear by calling +82 25 550 764 phone number Click down if you have unsuccessfully reached NetGear by calling +82 25 550 764 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +82 25 550 764 phone number
    100%
    Confidence score
    South Korea
    +886 226 502 900
    Click up if you have successfully reached NetGear by calling +886 226 502 900 phone number 1 1 users reported that they have successfully reached NetGear by calling +886 226 502 900 phone number Click down if you have unsuccessfully reached NetGear by calling +886 226 502 900 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +886 226 502 900 phone number
    100%
    Confidence score
    Taiwan
    +971 46 091 860
    Click up if you have successfully reached NetGear by calling +971 46 091 860 phone number 1 1 users reported that they have successfully reached NetGear by calling +971 46 091 860 phone number Click down if you have unsuccessfully reached NetGear by calling +971 46 091 860 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +971 46 091 860 phone number
    100%
    Confidence score
    UAE
    +1 (408) 907-8000
    Click up if you have successfully reached NetGear by calling +1 (408) 907-8000 phone number 0 0 users reported that they have successfully reached NetGear by calling +1 (408) 907-8000 phone number Click down if you have unsuccessfully reached NetGear by calling +1 (408) 907-8000 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +1 (408) 907-8000 phone number
    +1 (760) 522-8930
    Click up if you have successfully reached NetGear by calling +1 (760) 522-8930 phone number 0 0 users reported that they have successfully reached NetGear by calling +1 (760) 522-8930 phone number Click down if you have unsuccessfully reached NetGear by calling +1 (760) 522-8930 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +1 (760) 522-8930 phone number
    Media Contact
    +1 (408) 890-3657
    Click up if you have successfully reached NetGear by calling +1 (408) 890-3657 phone number 0 0 users reported that they have successfully reached NetGear by calling +1 (408) 890-3657 phone number Click down if you have unsuccessfully reached NetGear by calling +1 (408) 890-3657 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +1 (408) 890-3657 phone number
    Regulatory Compliance
    +1 (408) 907-8069
    Click up if you have successfully reached NetGear by calling +1 (408) 907-8069 phone number 0 0 users reported that they have successfully reached NetGear by calling +1 (408) 907-8069 phone number Click down if you have unsuccessfully reached NetGear by calling +1 (408) 907-8069 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +1 (408) 907-8069 phone number
    Media Contact
    +49 894 5242 9245
    Click up if you have successfully reached NetGear by calling +49 894 5242 9245 phone number 0 0 users reported that they have successfully reached NetGear by calling +49 894 5242 9245 phone number Click down if you have unsuccessfully reached NetGear by calling +49 894 5242 9245 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +49 894 5242 9245 phone number
    Senior Marketing Manager
    More phone numbers
  3. NetGear emails
  4. NetGear address
    350 E. Plumeria Drive, San Jose, California, 95134, United States
  5. NetGear social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 20, 2025
  7. View all NetGear contacts
NetGear Category
NetGear is ranked 1 among 8 companies in the Networking category
#01 NetGear NetGear #02 Linksys Linksys #03 Eero Eero #04 PortForward PortForward #05 Proxyman - Network Debug Tool Proxyman - Network Debug Tool
NetGear Alternatives
Brook - Network Tool 5 reviews PortForward 10 reviews Proxyman - Network Debug Tool 6 reviews TCP UDP Debugger 2 reviews DeployDepot 10 reviews