NetGear
Reviews and Complaints

I contacted support many times about issues I was having with my router and being able to get into it to change my password from the default to a private one. Every time I contacted them they conveniently disconnected from the chat service and sent me an email with a case number. I promptly went back in to the chat only to get another person and go through the same crap over again. They kept having me do the same thing over and over and we kept getting the same result. That is the pure definition of insanity. We did this for hours on end. I got so tired of the run around I gave up. Then I remembered I had a friend who is a tech genius, so I had them help me. I should have just gone to him in the first place. Netgear support is terrible. I miss my old linksys. when this Netgear goes to crap or I get the opportunity to change it, I am going to. They gave me hassle about helping me with the stupid product anyway. It was a ridiculous run around. I am very disappointed to say the least.

on my router, but the customer service was helpful and walked me through the process. The router itself is fast and reliable, with good coverage throughout my home. However, the interface can be a bit confusing and takes some getting used to. Overall, I would recommend Netgear products for their quality and performance, but be prepared for a bit of a learning curve when it comes to installation and setup.

Netgear is a company that provides networking equipment and solutions for both home and business use. I recently purchased an Orbi mesh system from them and it worked great for a while. However, a couple of months ago, I started experiencing some issues with it. I tried to reach out to their support team for assistance, but I was disappointed to find out that their support ends after just 60 days unless you pay for a subscription.

I found this to be ridiculous, as I had already spent a significant amount of money on the product and I didn't think it was fair to have to pay extra just to get some help with it. Unfortunately, I wasn't able to figure out how to get my money back either, which was frustrating.

Overall, I feel like my experience with Netgear was a waste of money. While their products may work well initially, the lack of support and customer service is a major drawback. I would caution anyone considering purchasing from them to think twice and consider other options that offer better support and assistance.

Netgear ain't good, man. They don't give refunds, only repairs. I got this router from them and it only worked on my computer or phone, but not both at the same time. Even the cable company couldn't connect it. So, I had to go and buy a modem/wifi from the cable company. Now I'm stuck with this $100 router that doesn't work right. I'm never buying from Netgear again.

hill. However, I must say that the products themselves are pretty good. I have been using Netgear routers for a while now and they have been reliable and fast. The setup process is also pretty easy, even for someone who is not tech-savvy like me. The website is also user-friendly and has a lot of helpful information. I was able to find answers to most of my questions on there. Overall, I would recommend Netgear products, but just be prepared for some frustrating customer service experiences.

I recently got Netgear Orbi installed and it's been a bit of a headache. It's been blocking some of the websites I need to access for work and I haven't been able to figure out how to unblock them. I tried reaching out to customer service, but they didn't seem to know much about the product. They promised to call me back, but never did. I ended up having to call multiple times and each time the phone system kept cutting out. It's been a frustrating experience and I would not recommend buying from this company.

I had a pretty rough experience with Netgear's tech support team. I talked to four different reps, and unfortunately, none of them were able to help me out. The first person I spoke to just couldn't seem to understand what I was saying, which was pretty frustrating. The second rep didn't seem to understand the problem I was having, and the third rep told me that the issue had been fixed when it really hadn't.

To make matters worse, the fourth rep I spoke to said she would call me back but never did. I was pretty disappointed with the level of service I received, especially since I had purchased a 2-year support contract. In the end, I decided to cancel my contract because I just didn't feel like I was getting the help I needed.

Overall, I think Netgear has some serious issues with their tech support team. It's clear that some of the reps I spoke to didn't have the knowledge or communication skills necessary to help me out. I hope they can improve their service in the future, but for now, I would caution anyone thinking about purchasing a support contract from Netgear.

Netgear is a company that I have had the displeasure of dealing with. As someone who used to work in the tech industry, I can say that their support is the worst I have ever encountered. It's like they don't even care about their customers. The technical support team is at Level 0, which means they are not very knowledgeable and just read from a script. They ask you the same questions over and over again without actually listening to what you are saying. It's frustrating and a waste of time.

When you buy a Netgear product, you are pretty much on your own. Their support is non-existent, and you will have to figure things out for yourself. It's a shame because their products are not cheap, and you would expect better support for the price you pay. If you have any issues with your product, you are better off purchasing from Amazon because at least you can send the product back for an exchange or credit.

I recently had an issue with my Netgear router, and it was a nightmare trying to get it resolved. I called their support team, and they were not helpful at all. They kept asking me the same questions, and it was clear that they had no idea what they were doing. I ended up having to do my own research and found a solution online. It's ridiculous that I had to do this myself when I paid good money for their product.

Overall, I would not recommend Netgear to anyone. Their support is terrible, and their products are not worth the price you pay. If you are looking for a reliable router or other networking equipment, there are better options out there. Don't waste your time or money on Netgear.

I gotta say, I'm feeling pretty darn frustrated after spending a whole day trying to get some basic help from Netgear. I mean, come on, is it really that hard to provide decent customer service?

Honestly, I'm starting to think that this company's whole deal is to sell products that don't work quite right and then make you pay extra for any kind of support. It's just plain ridiculous and super annoying.

And to top it all off, when I reached out to them with a simple question, they basically told me I had to fork over some cash if I wanted any help. Are you kidding me? That's not how you treat your customers.

Needless to say, I'm pretty darn fed up with Netgear at this point. I'm never buying from them again and I definitely wouldn't recommend them to anyone else. It's just not worth the hassle.

I just wanted to share my experience with Netgear. I recently updated my router firmware to V1.02.104 and now I can't log in to the Netgear Genie ios app. I tried reaching out to their customer support through the Netgear community forum, but unfortunately, I haven't received any solution yet. It's frustrating because I can still log in to the website and Genie desktop for windows 10, but not the ios app. It seems like there's a bug with the app.

I've been using this router for over 5 years now, and I've been thinking about getting a new one. However, after this experience, I don't think I'll be purchasing another Netgear product. Their customer support has been disappointing from the very beginning, and this recent issue has only added to my frustration.

Overall, I would caution anyone considering purchasing a Netgear product to think twice. While their products may work well initially, their customer support leaves much to be desired. It's important to have a reliable and responsive support team, especially when dealing with technical issues like this.

I had a bit of a rough experience with Netgear's customer support recently. I called in and selected the Tech Support option from their menu, but ended up waiting on hold for a whopping 18 minutes. When someone finally answered, I had a hard time understanding them due to their accent. They quickly informed me that I had a technical question and that they were going to transfer me to Tech Support. I tried to explain that I had already selected that option and didn't want to be transferred, but before I could finish my sentence, they hung up on me.

Honestly, I was pretty frustrated with the whole ordeal. If I had known that Netgear's customer support was so lacking, I probably wouldn't have purchased their product in the first place. It's a shame, because I've heard good things about their products, but if the support isn't there when you need it, what's the point?

Overall, I think Netgear needs to work on improving their customer support. It's not enough to just have a phone number listed on your website - you need to actually provide helpful and accessible support to your customers. Hopefully they'll take this feedback to heart and make some changes in the future.

Contacted Netgear a week ago (May 6th) and a week later still no resolve. Customer service is the worst I have ever dealt with in a company. They are instructed to keep pushing you off. Very difficult to understand their English. This company is a rip off and I advise strongly not to purchase Netgear products. This is frustrating and a govt. agency should get involved and put a stop to Netgear. They are not here to help you; they are here to make fraudulent money off of you.

2020 bought the ORBI RBR50 to upgrade my network. Nice feature to have an app to control devices in "DEVICE MANAGER" with kids. After 3 months, the App Device Manager stopped working. Thinking it's a simple fix, I contact Netgear to learn after 3 months, you're on your own.. pushed onto the "community support" pages. No Fix. Years later, I continue to browse the net looking for ANY solutions, but instead I find tons of complaints of the same and similar issues but no fixes. If you try out the support pages, you just get let down a rabbit hole and go in circles. DO NOT BUY THIS, or be sure to know what support if any you will have after you purchase. New issues are coming to light now. These products are not cheap and customers deserve better.

System keeps dropping and disconnecting from the base station, and the 2nd satellite dropped and would not reconnect. I was sent a replacment after several weeks and paying a $17.00 fee and the new Satellite would not connect either. I had asked and was told I would get a complete new system instead of just a satellite and I didn't! I have since returned the first defective satellite and after going through "what they call support" barely able to communicate with the person on the other end due to them being located in India. They agreed to send me a complete replacement system. However, they could not find my returned satellite and did not know what the FEDEX tracking number was and they created the FEDEX label! No record in their system of the Fedex tracking number. AMAZING! They don't even know what they are doing! I will NEVER buy another NETGEAR product again!

I purchased a new Netgear router/modem about 4 months ago from Best Buy. Three weeks after using the item it quit. I took it back to Best Buy and was told that they only stand behind products for 15 days. I went back to Netgear and they told me to send it back to them. I sent it back in the box I purchased it in with all the cables. About 3 weeks later I received a replacement router/modem. However, they did not return the power supply that I had sent them. I called 2 months ago saying I needed my cord back. I was told that the warehouse would look into this. Two months later and after 10 calls, and continued threats, I have not received my cord. Everytime I talked to their tech support (some group from India where you could hardly hear above the dozens of other techs talking in the same room) I would be told that someone from the warehouse would get back to me. This is the worst customer service that I have ever had! They are a complete joke.

I have 36 e-mails from early January to resolve my Armor subscription problem and now I can't get in touch with anyone via chat nor does anyone respond to my latest e-mails. The problem remains unresolved.

1). I have paid for an Armor subscription but I cannot "activate" it because the link required on their website (as previously directed by tech support) will not respond to a mouse click. They don't respond to my e-mail with this information.

2). I am unable to log into the Armor/Bitdefender "Security" page on my mobile APP. It tells me that the Orbi router is registered to an expired e-mail address, even though Tech Support previously updated my e-mail address for my online Netgear & Armor accounts.

My name is Michael Farren. I bought a new router MR80 & needed to transfer my current Netgear subscription from my old router (MR60) to the new one (MR80). I 1st contacted Netgear on January 12, 2023 at 6:18pm to transfer my Armor subscription to my new router, I bought & paid for this armor subscription on 9/28/22 for 1 year of service ending on 9/27/23. The person I spoke with said they would escalate it ASAP to the correct department to get it done. Nothing happened, it was never transferred to my new router. I continued to contact them on 1/13, 1/15, 1/17, 1/18, 1/20, 1/23, 2/1 & 2/15. Each time the person is spoke with promised me they would escalate it & gave me their word they would follow up on my case & make sure my subscription was transferred to my new router. I have multiple case # opened. I have paid for this service which now not been able to be used for over a month. I have made several attempts to contact them to resolve this, nothing is ever done & no one ever contacts me back. My service is not active on my new router it keeps telling me to purchase Netgear on the MR80 & that the MR60 is disconnected, I have paid for a subscription that is still active & it just needs to be transferred to my new router. I’m not exactly sure what to do from here so I decided filing a complaint is the next best step to get the service I paid for, I did informed them I would be filing a formal complaint & no one ever responded or contacted me back. This is such a simple fix, all they need to do is activate my old subscription on my new router which is easy to do & I’ve had it done before with other routers in the past. I’ve also had issues getting it done but never like this. Please help!

Automatically renewed service contract with 1 day notice. Received a notice on 12/10 at 12:45 p.m. Charged my credit card on 12/11 for $106.74. Way too short of a lead time. Once paid there is no way to cancel. Run around, bad email address on site.

My Nighthawk Router Modem Combo stopped working, so I called Netgear Support. The agent told me that if she was able to successfully get the unit working, I would be charged for a service plan ($139.99) but that I would NOT be charged if it was not operational while on the call. She charged my credit card before hanging up, saying it was going to work as soon as it finished re-booting. It did not. The unit was dead after less than two years. I called back and requested a refund. The associate said he would process it but it might take several days to appear on my credit card statement. After two weeks, I called back and explained the situation. Netgear is refusing the refund. They lied and defrauded me out of $139.99 Please don't support this company!

Last Monday I rang your support number and it offered a choice to have someone ring me back. Well as it is now Sunday and nobody has rung I assume that this is something else Netgear promises to do and never does!

So now I have spent 1hour 45 minutes on the phone. Logged the problem and have a case number. So what do you have to do to get support I have paid for from Netgear!

This has to be the worst support from any company I have ever experienced and I will never buy any of their products ever again.