NetGear Customer Care Service

NETGEAR®

350 E. Plumeria Drive
San Jose
California
United States - CA95134

Customer Support Phone Numbers

Phone:

7 0

Web:	www.netgear.com

Contact Support

NetGear Carlsbad
2200 Faraday Ave. Suite 150, Carlsbad, CA 92008, United States
Tel: +1 760 476 8700

NetGear Canada
Suite 168, 10760 Shellbridge Way, Richmond BC, V6X 3H1, Canada
Tel: +1 778 804 9800
More...

NetGear Complaints & Reviews

Netgear / extender ex6200

Cyoung5555 on Aug 29, 2017

I went online to find setup instructions as my extender wasn't working. The pop up chat person said she would have tech support call me to help me with the instructions. Tech support took control of my PC and then proceeded to quickly show me various "diagnostic reports" indicating that I...

0 comments United States Consumer Electronics

Netgear / Netgear service

djburnet on Feb 26, 2017

On Thursday Feb. 23 my Vizio smart tv had a line through the middle of my pic. I got talked into resetting my tv back to factory settings w/o any knowledge that my smart tv would no longer accept my password on my Netgear router, which meant no matter how many times i tried it was usele...

0 comments United States Online Scams

Netgear / Customer service

RoseS1975 on Oct 7, 2016

I called for customer support. They orally gave me directions that contradicted they emailed for my return on a product. I called to speak to a manager and was on hold for over an hour and called back an was on hold for 2 hours and still was not connected.

0 comments United States Bad Business Partners

Netgear / Ac750 wifi extender

Jimmy B. on Aug 4, 2016

I purchased a Netgear AC750 Extender just yesterday from Walmart. I paid about $79.97 plus tax for it. Like everyone else, when I got home, I could not get it to work. I called Netgear and after about an hour I finally got to speak with a "Technician" (I use that word lightly.) His name...

0 comments United States Internet Services

Netgear / I will never purcahse anything with netgear again this a warning

ARLENE SCOTT on Jun 12, 2016

I purchase a Netgear in when I tell u they hung the phone up on you it want let you get ant extended internet then you go this same man on line with you in tell u he will call you back ok that was 11:30 pm last night so here we go the next day its the same man answering the phone again ant...

2 comments United Kingdom Employees

Netgear / N300 router

Claudette Payton on Jan 9, 2016

The first time I called for help with setting the router up I was hung up on the second time the phone was hung up on me again so I called back and hung up on them and decided to just take the router back to the store but they called back and was trying to charge me talking about some...

0 comments United States Consumer Electronics

Netgear / Extender

Reviewer21377 on Oct 22, 2015

Netgear is a complete Fraud. The produce is less than 4 months old ... my carrier delivered a new wifi-router and I couldnt get my extender to work. I have about 10 devices that I use the extender for ... the customer service rep wanted to sell me a $200 a year extended warranty to help me...

0 comments United States Consumer Electronics

Netgear / Router - tech support

Reviewer90337 on Oct 11, 2015

As I was setting up parental controls on my netgear genie account, which I had to log in to do, the screen closed on me. I had just used the "access enabled" function so that certain devices (unruly teen) in my house would need my password in order to use the wifi. It made it so I...

0 comments United States Internet Services

Netgear Vu-zone / No Help

Reviewer45236 on Aug 17, 2015

I have a vuzone camera set that has not worked since April. I started a support case and got updates. Then to find out that after 3 days the case was dropped even before the problem was fixed. I have been given wrong numbers from your support people and have had my house entered 3 time...

2 comments United States Appliances

Netgear N300 Wireless Router / Not standing behind lifetime warranty

WillowWench on Jul 14, 2015

NetGear products list a lifetime warranty on their product but don't/won't stand behind the product and offer an RMA for product replacement when router not working properly. I made 4+ calls, was disconnected 4 times, and spent more than an hour and a half on hold during these...

0 comments United States, Wisconsin, Roberts Consumer Electronics

Netgear / scam technical support

MrMikeH on Jul 3, 2015

Purchased a Netgear wall mount range extender and did not get the "boost" I was expecting. I called tech support and the tech asked to link to my laptop and I agreed to let him. The tech ran "msconfig" and said I had services stopped by a virus. He then ran a couple of IPCONFIG cmds and...

0 comments United States, Florida, Lake Worth Laptops / Notebooks

Netgear Wifi Router / Power adaptor for a router

Gautam G on Mar 18, 2015

Netgear people are the most ridiculous. They wanted me find a part number which is not present on the power adaptor. Only Model number and serial number are there. So, they wanted me to travel 35 Kms to their service centre just to find the part number and then travel again later to get...

1 comments India Computers & Accessories

Netgear Ex6100 Wifi Extender / Tech Support Scam

raider404 on Nov 20, 2014

BEWARE!!! DO NOT TRUST NETGEAR TECH SUPPORT!!! THEY WILL LIE TO YOU AND TRY TO SCARE YOU!! AND THEN TRY TO TAKE YOUR MONEY!!! I purchased a WiFi Range Extender, hoping to boost wifi connection in my house, only to find it not helping. So I called Netgear tech support from the number that wa...

2 comments United States, California, San Jose Desktop Computers

Netgear Bomgar / Netgear router

Jos Garrett on Oct 14, 2014

Tried to install Apple TV on the wireless network. Customer service rep from India was virtually unintelligible and untrained. He insisted atthe beginning of the call that I either pay for one year service $129 or two years for $199. After an hour and a half and inability to help me he...

0 comments United States, New York, Delhi Computers & Accessories

Netgear / Unecessary charged

Tinta on Aug 14, 2014

My son and I just got off the phone with Netgear customer service. What a joke. The tech demanded that we part away with $129 for a year of technical service of $199 for two years. I was appalled and asked the tech what criteria he was using to charge me this astronomical amount. He stated...

1 comments United States Computers & Accessories

Netgear N300 Router / defective product and customer service

Rixie on Aug 2, 2012

I bought a Netgear router that was defective. I called Netgear twice and left them an email. You can not understand the techs. They said to return the router to Staples but Staples will not take it back. Now I'm stuck with a $70 router that doesn't work. I filed complaints with...

1 comments United States, Michigan, Hamilton Other

Netgear N600 Router / coustomer service

trackerace99 on Feb 27, 2012

I will add my story to those of others who have encountered Netgear's technical support with bad results. I called tec. support to help get my n600 router up and was directed to a company called Yogi. This called produced good results and the router was up. The problems began when I...

0 comments United States, California, San Jose Consumer Electronics

Netgear Router / useless product and appauling customer service

steveculver on Jun 30, 2011

i bought a netgear dng2200m router which reported to have a 3g option. went to the site to see which 3g dongles it supported. bought the router, then bought a compatible 3g dongle. did not work, router says not supported. rang customer services, and got through to India, after an hour of...

2 comments United Kingdom, England, Greater London, london Mobile & Cell Phones

Netgear / Customer Service Call Hangup

Johnson555888 on May 16, 2011

Case #: 15599538 Dear Netgear, The second person that "helped" me on my netgear router was terrible. The person was clearly not knowledgeable, and the person laughs at a customer's question because they were "confused". And keep repeating the same information over and over, then hung up on me.

0 comments United States Computers & Accessories

Netgear N600 Router, Wndr3700v2 / Bad support

wilbur5000 on May 15, 2011

New high speed router kept dropping connection to my laptop using the 5Ghz channel. I called tech support on Saturday, May 14, 2011 and spoke at length about the problem to a tech. They start every call giving their ID number very quickly, then confirm your callback number and email. I had...

0 comments United States, Washington Computers & Accessories