Menu
Write a review
File a complaint
CB Networking NetGear Buyer beware: orbi mesh
NetGear

NetGear review: Buyer beware: orbi mesh

W
Author of the review
9:51 pm EDT
Verified customer This review was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a Netgear Orbi 870 mesh system that included the router plus two satellites. Within the first 30 days the system functioned okay. The Orbi 870 mesh is advertised to handle up to 150 devices, and my home network only has 55 devices online on average at any given time.

The ability to return the product ends after 30 days, which is when the system began exhibiting severe lag. Websites froze. Basic website thumbnail graphics (i.e. nothing high definition) would take 2-5 minutes to load. Streaming and online gaming wasn’t possible. Bandwidth isn’t the issue since I have Verizon Fios 1Gb service. The lagging issue was inconsistent. Sometimes Orbi Mesh 870 would function okay for a few hours, then rapidly exhibit so much lag that it couldn’t even run a check via SpeedTest.net. Power down and start up again only “resolved” the lag issue for maybe a couple of hours. A repeat power down and start up again only gained about another hour of useful Internet connection until severe lag struck again. I was shutting down and starting up Orbi 870 mesh at least 4 times a day, which is unacceptable.

The only thing that had changed on my home network was changing out the Orbi 750 mesh, a WiFi 6 system, for the newer Orbi 870 mesh, a WiFi 7 system. Since the Orbi 870 mesh was consistently dysfunctional, I reverted my home network back to the Orbi 750 mesh. Everything worked just fine with the older system.

Netgear support refused to believe me about the Orbi 870 mesh severe lag issues. I offered to pay the difference to upgrade to Orbi 970, but they flat denied me because “it was against their policy.” Netgear considered offering a RMA, delayed for about 2 months, then closed the trouble ticket with no resolution. Two different people at Netgear support claimed over and over again to have tried to call me, but Verizon has absolutely no record of incoming calls to my phone on the days Netgear support claims to have called me — that’s either incompetence dialing a phone number, or flat out lying, and either case is really bad. I have a one year product warranty, still good until April 2026, but Netgear has failed to exchange the Orbi 870 mesh.

Recommendation: Steer clear of Netgear. Choose another vendor.

0 comments
Add a comment

More NetGear reviews & complaints

NetGear - lousy support, poor product knowledge, fraudulent sales techniques, very long wait times and dropped calls and no resolution 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
NetGear - tech support scam 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
NetGear - lousy tech support 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
NetGear - fraud? 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
NetGear - dropped connections 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
NetGear - unecessary charged 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all NetGear reviews and complaints
  1. NetGear Contacts

  2. NetGear phone numbers
    Click up if you have successfully reached NetGear by calling +1 (888) 638-4327 phone number 0 0 users reported that they have successfully reached NetGear by calling +1 (888) 638-4327 phone number Click down if you have unsuccessfully reached NetGear by calling +1 (888) 638-4327 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +1 (888) 638-4327 phone number
    Home / Service Provider Sales
    Click up if you have successfully reached NetGear by calling +1 (866) 480-2112 phone number 0 0 users reported that they have successfully reached NetGear by calling +1 (866) 480-2112 phone number Click down if you have unsuccessfully reached NetGear by calling +1 (866) 480-2112 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +1 (866) 480-2112 phone number
    Business Product / Reseller Sales
    Click up if you have successfully reached NetGear by calling +1 (760) 476-8700 phone number 0 0 users reported that they have successfully reached NetGear by calling +1 (760) 476-8700 phone number Click down if you have unsuccessfully reached NetGear by calling +1 (760) 476-8700 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +1 (760) 476-8700 phone number
    Carlsbad, United States
    Click up if you have successfully reached NetGear by calling +1 (778) 804-9800 phone number 0 0 users reported that they have successfully reached NetGear by calling +1 (778) 804-9800 phone number Click down if you have unsuccessfully reached NetGear by calling +1 (778) 804-9800 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +1 (778) 804-9800 phone number
    Canada
    Click up if you have successfully reached NetGear by calling +44 134 445 8200 phone number 1 1 users reported that they have successfully reached NetGear by calling +44 134 445 8200 phone number Click down if you have unsuccessfully reached NetGear by calling +44 134 445 8200 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +44 134 445 8200 phone number
    100%
    Confidence score
    United Kingdom
    Click up if you have successfully reached NetGear by calling +353 212 333 200 phone number 1 1 users reported that they have successfully reached NetGear by calling +353 212 333 200 phone number Click down if you have unsuccessfully reached NetGear by calling +353 212 333 200 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +353 212 333 200 phone number
    100%
    Confidence score
    Ireland
    Click up if you have successfully reached NetGear by calling +61 281 176 800 phone number 1 1 users reported that they have successfully reached NetGear by calling +61 281 176 800 phone number Click down if you have unsuccessfully reached NetGear by calling +61 281 176 800 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +61 281 176 800 phone number
    100%
    Confidence score
    Australia, Chatswood
    Click up if you have successfully reached NetGear by calling +43 159 999 8373 phone number 1 1 users reported that they have successfully reached NetGear by calling +43 159 999 8373 phone number Click down if you have unsuccessfully reached NetGear by calling +43 159 999 8373 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +43 159 999 8373 phone number
    100%
    Confidence score
    Austria
    Click up if you have successfully reached NetGear by calling +32 27 092 000 phone number 1 1 users reported that they have successfully reached NetGear by calling +32 27 092 000 phone number Click down if you have unsuccessfully reached NetGear by calling +32 27 092 000 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +32 27 092 000 phone number
    100%
    Confidence score
    Belgium
    Click up if you have successfully reached NetGear by calling +45 44 209 839 phone number 2 2 users reported that they have successfully reached NetGear by calling +45 44 209 839 phone number Click down if you have unsuccessfully reached NetGear by calling +45 44 209 839 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +45 44 209 839 phone number
    100%
    Confidence score
    Denmark
    Click up if you have successfully reached NetGear by calling +33 139 239 850 phone number 1 1 users reported that they have successfully reached NetGear by calling +33 139 239 850 phone number Click down if you have unsuccessfully reached NetGear by calling +33 139 239 850 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +33 139 239 850 phone number
    100%
    Confidence score
    France
    Click up if you have successfully reached NetGear by calling +49 894 5242 9000 phone number 2 2 users reported that they have successfully reached NetGear by calling +49 894 5242 9000 phone number Click down if you have unsuccessfully reached NetGear by calling +49 894 5242 9000 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +49 894 5242 9000 phone number
    100%
    Confidence score
    Germany
    Click up if you have successfully reached NetGear by calling +39 291 198 001 phone number 1 1 users reported that they have successfully reached NetGear by calling +39 291 198 001 phone number Click down if you have unsuccessfully reached NetGear by calling +39 291 198 001 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +39 291 198 001 phone number
    100%
    Confidence score
    Italy
    Click up if you have successfully reached NetGear by calling +31 182 587 000 phone number 2 2 users reported that they have successfully reached NetGear by calling +31 182 587 000 phone number Click down if you have unsuccessfully reached NetGear by calling +31 182 587 000 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +31 182 587 000 phone number
    100%
    Confidence score
    Netherlands
    Click up if you have successfully reached NetGear by calling +48 226 306 640 phone number 1 1 users reported that they have successfully reached NetGear by calling +48 226 306 640 phone number Click down if you have unsuccessfully reached NetGear by calling +48 226 306 640 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +48 226 306 640 phone number
    100%
    Confidence score
    Poland
    Click up if you have successfully reached NetGear by calling +7 495 269 0260 phone number 1 1 users reported that they have successfully reached NetGear by calling +7 495 269 0260 phone number Click down if you have unsuccessfully reached NetGear by calling +7 495 269 0260 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +7 495 269 0260 phone number
    100%
    Confidence score
    Russia
    Click up if you have successfully reached NetGear by calling +34 991 286 6820 phone number 1 1 users reported that they have successfully reached NetGear by calling +34 991 286 6820 phone number Click down if you have unsuccessfully reached NetGear by calling +34 991 286 6820 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +34 991 286 6820 phone number
    100%
    Confidence score
    Spain, Madrid
    Click up if you have successfully reached NetGear by calling +34 933 443 204 phone number 1 1 users reported that they have successfully reached NetGear by calling +34 933 443 204 phone number Click down if you have unsuccessfully reached NetGear by calling +34 933 443 204 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +34 933 443 204 phone number
    100%
    Confidence score
    Spain, Barcelona
    Click up if you have successfully reached NetGear by calling +46 854 647 500 phone number 1 1 users reported that they have successfully reached NetGear by calling +46 854 647 500 phone number Click down if you have unsuccessfully reached NetGear by calling +46 854 647 500 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +46 854 647 500 phone number
    100%
    Confidence score
    Sweden
    Click up if you have successfully reached NetGear by calling +41 415 441 520 phone number 1 1 users reported that they have successfully reached NetGear by calling +41 415 441 520 phone number Click down if you have unsuccessfully reached NetGear by calling +41 415 441 520 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +41 415 441 520 phone number
    100%
    Confidence score
    Switzerland
    Click up if you have successfully reached NetGear by calling +86 108 215 8080 phone number 1 1 users reported that they have successfully reached NetGear by calling +86 108 215 8080 phone number Click down if you have unsuccessfully reached NetGear by calling +86 108 215 8080 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +86 108 215 8080 phone number
    100%
    Confidence score
    China, Beijing
    Click up if you have successfully reached NetGear by calling +86 203 813 1600 phone number 1 1 users reported that they have successfully reached NetGear by calling +86 203 813 1600 phone number Click down if you have unsuccessfully reached NetGear by calling +86 203 813 1600 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +86 203 813 1600 phone number
    100%
    Confidence score
    China, Guangzhou
    Click up if you have successfully reached NetGear by calling +86 258 579 7000 phone number 1 1 users reported that they have successfully reached NetGear by calling +86 258 579 7000 phone number Click down if you have unsuccessfully reached NetGear by calling +86 258 579 7000 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +86 258 579 7000 phone number
    100%
    Confidence score
    China, Nanjing
    Click up if you have successfully reached NetGear by calling +86 216 426 1122 phone number 1 1 users reported that they have successfully reached NetGear by calling +86 216 426 1122 phone number Click down if you have unsuccessfully reached NetGear by calling +86 216 426 1122 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +86 216 426 1122 phone number
    100%
    Confidence score
    China, Shanghai
    Click up if you have successfully reached NetGear by calling +86 512 6288 6915 phone number 1 1 users reported that they have successfully reached NetGear by calling +86 512 6288 6915 phone number Click down if you have unsuccessfully reached NetGear by calling +86 512 6288 6915 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +86 512 6288 6915 phone number
    100%
    Confidence score
    China, Suzhou
    Click up if you have successfully reached NetGear by calling +852 26 199 898 phone number 1 1 users reported that they have successfully reached NetGear by calling +852 26 199 898 phone number Click down if you have unsuccessfully reached NetGear by calling +852 26 199 898 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +852 26 199 898 phone number
    100%
    Confidence score
    Hong Kong
    Click up if you have successfully reached NetGear by calling +91 114 120 7446 phone number 1 1 users reported that they have successfully reached NetGear by calling +91 114 120 7446 phone number Click down if you have unsuccessfully reached NetGear by calling +91 114 120 7446 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +91 114 120 7446 phone number
    100%
    Confidence score
    India, New Delhi
    Click up if you have successfully reached NetGear by calling +91 804 546 4665 phone number 2 2 users reported that they have successfully reached NetGear by calling +91 804 546 4665 phone number Click down if you have unsuccessfully reached NetGear by calling +91 804 546 4665 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +91 804 546 4665 phone number
    100%
    Confidence score
    India, Bangalore
    Click up if you have successfully reached NetGear by calling +81 335 382 600 phone number 1 1 users reported that they have successfully reached NetGear by calling +81 335 382 600 phone number Click down if you have unsuccessfully reached NetGear by calling +81 335 382 600 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +81 335 382 600 phone number
    100%
    Confidence score
    Japan
    Click up if you have successfully reached NetGear by calling +65 31 571 279 phone number 1 1 users reported that they have successfully reached NetGear by calling +65 31 571 279 phone number Click down if you have unsuccessfully reached NetGear by calling +65 31 571 279 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +65 31 571 279 phone number
    100%
    Confidence score
    Singapore
    Click up if you have successfully reached NetGear by calling +82 25 550 764 phone number 1 1 users reported that they have successfully reached NetGear by calling +82 25 550 764 phone number Click down if you have unsuccessfully reached NetGear by calling +82 25 550 764 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +82 25 550 764 phone number
    100%
    Confidence score
    South Korea
    Click up if you have successfully reached NetGear by calling +886 226 502 900 phone number 1 1 users reported that they have successfully reached NetGear by calling +886 226 502 900 phone number Click down if you have unsuccessfully reached NetGear by calling +886 226 502 900 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +886 226 502 900 phone number
    100%
    Confidence score
    Taiwan
    Click up if you have successfully reached NetGear by calling +971 46 091 860 phone number 1 1 users reported that they have successfully reached NetGear by calling +971 46 091 860 phone number Click down if you have unsuccessfully reached NetGear by calling +971 46 091 860 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +971 46 091 860 phone number
    100%
    Confidence score
    UAE
    Click up if you have successfully reached NetGear by calling +1 (408) 907-8000 phone number 0 0 users reported that they have successfully reached NetGear by calling +1 (408) 907-8000 phone number Click down if you have unsuccessfully reached NetGear by calling +1 (408) 907-8000 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +1 (408) 907-8000 phone number
    Click up if you have successfully reached NetGear by calling +1 (760) 522-8930 phone number 0 0 users reported that they have successfully reached NetGear by calling +1 (760) 522-8930 phone number Click down if you have unsuccessfully reached NetGear by calling +1 (760) 522-8930 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +1 (760) 522-8930 phone number
    Media Contact
    Click up if you have successfully reached NetGear by calling +1 (408) 890-3657 phone number 0 0 users reported that they have successfully reached NetGear by calling +1 (408) 890-3657 phone number Click down if you have unsuccessfully reached NetGear by calling +1 (408) 890-3657 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +1 (408) 890-3657 phone number
    Regulatory Compliance
    Click up if you have successfully reached NetGear by calling +1 (408) 907-8069 phone number 0 0 users reported that they have successfully reached NetGear by calling +1 (408) 907-8069 phone number Click down if you have unsuccessfully reached NetGear by calling +1 (408) 907-8069 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +1 (408) 907-8069 phone number
    Media Contact
    Click up if you have successfully reached NetGear by calling +49 894 5242 9245 phone number 0 0 users reported that they have successfully reached NetGear by calling +49 894 5242 9245 phone number Click down if you have unsuccessfully reached NetGear by calling +49 894 5242 9245 phone number 0 0 users reported that they have UNsuccessfully reached NetGear by calling +49 894 5242 9245 phone number
    Senior Marketing Manager
    More phone numbers
  3. NetGear emails
  4. NetGear address
    350 E. Plumeria Drive, San Jose, California, 95134, United States
  5. NetGear social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 20, 2025
  7. View all NetGear contacts
NetGear Category
NetGear is ranked 1 among 8 companies in the Networking category