Netcare
reviews and complaints

Netcare Alberton Hospital's emergency dept is the absolute worst dept I have ever been to. I would rather go to a government facility than ever go to Netcare Alberton Hospital ever again. I arrived at 14:30 with a deep cut that had been bleeding for over an hour. Because it was not classified as an emergency, I spent over 5 hours at the hospital before being attended to by a doctor. The staff changed shifts at 19:00 and I was still waiting to be attended to. Had I not needed stitches, I would have left the hospital after the 3rd hour. And it was more than 2 hours to get treatment. Absolute worst service and I do not recommend anyone seeking serious medical attention to ever go to that hospital.

Since I come here the drip has not being working properly I inform them that the drip is not working and the nurse was saying eventime it's my drip not work what ist that am doing to the drip. I informed her am in pain because the drip is not working and am not getting medication from the drip. After that she has been giving me attitude and my hands a braced and she spilled the medication that I have to inhale, she doesn't come check if the drip is working evetime she just change the bottle of medication being full and put another one as if the medication is finished am not happy at all. I came here since 22 February 2024 until due date am at B1 ward A room 3 I just want to be discharged from this hospital.

The doctors in Millpark Hospital are constantly struggling to prescribe medication due to bad software and/or network problems in the hospital. It is wildly frustrating to them which negatively affects their patient interactions and quite honestly will influence whether they work here in future or not.

This has been relayed to me by 3 doctors in September 2023

I was admitted on the 22nd June then got discharged on the 24 June, Dr promised to email me a Dr notes but unfortunately even now I didn't get in. This week on Tuesday I've phone his office and requested the letter from the receptionist, she told me I will get it on Thursday. Thursday morning I've phoned as well to remind her and I've told her at work they want that Dr note and I won't be paid if I don't send them it today because is a pay day. She promised to email it, it's Friday today no Dr note and I didn't get paid.

Good day to Whom it may concern ASAP

I would like to complain about DR Jonas the Oncologist at Netcare private ward 8A Bloemfontein

1 We made her aware more than 3 times that the drip she's giving our child she doesn't insert it probably because after few hours after the insertion it leaks and hurt my 3 yrs old baby, my child would cry so bad the entire night. And she doesn't give a [censored].

2 My baby came from Kifd Rose Park on the 24th May 2023 for CT scan and after few hours she was swollen on the neck we made her aware she did nothing about, my husband should monitor the child how so, he is not a medical practitioner, and the neck kept on being swollen she did nothing the neck its stil swollen and my baby was admitted very well

I promise I'm taking this to Black Twitter to when it comes to my baby. Should anything happen to my baby m gonna sue her [censored] and the entire hospital

MY email address is [protected]@gmail.com

To whom it may concern,

My Fiancé brought me to the hospital at 19:00pm on Wednesday 17th May 2023.

We entered the emergency area and asked a Nurse for assistance where we were told to go to the waiting area and we would be attended to, Because of the pain and because of me throwing up I was not able to sit so I laid on the benches in the waiting area.

Eventually at 20:15pm the nurse called us in to take blood pressure etc, I kept saying that I could not sit up because of the pain I was in and the Nurse continued to push me back into the chair and told me that I needed to sit up, I then processed to throw up because of the pain and what was wrong with me, I then had to rush to the toilet as I was not well and was getting dizzy.

When I came back to the waiting area I laid on the floor and that is where I was left, after numerous times asking if there was somewhere that I could lay down we were told there were no beds, so I continued to lie on the cold floor in the waiting area throwing up right in front of all the other patients that were in the waiting area.

We were only called in at about 22:00pm where I was given a bed and attended to, so all this time I was left lying on the floor. This is honestly not how patients should be treated in a private hospital.

The nurse asked questions which I responded to and then she proceeded to take blood which went for testing and put me on a drip, she never told me what medication she was giving me and she did not advise if there might be any side effects, we were then left in the emergency room, my Fiancé left the room for about 10 minutes and when he came back I told him that my vision had got extremely blurry which worried me because this is not normal, my Fiancé then went and asked the nurse why this is happening and she proceeded to say "oh it's because we gave you too much medication at once" I'm sorry but her response absolutely shocked me because here I am in a hospital and I am being told that I was given "too much" medication at once, this is so unprofessional as being in a hospital you expect that Nurses and Doctors know what they are doing and that they are not going to give you "too much" medication at once.

Eventually after the drip my pain came back, we had to wait for the doctor to come back and I told him that the pain was back, he then wanted me to go for a CT scan which is what I did.

At 01:00am on Thursday the 18th May 2023 I was still in the hospital, my results were back from the CT scan and we were waiting for the Doctor to come back to tell me if there was anything wrong. From there he provided me with a sick note and a script for medication. Just before 01:30 am the nurse then came in to remove my drip and to my surprise she did not put on any gloves when removing the drip from my arm, I find that this is again unprofessional as you are treating a patient and should always be wearing gloves.

The overall hygiene in the emergency room was horrific, I don't see how patients can be treated in rooms where the roof is full of Mold, and there is blood and dirt on the floor, this is a hospital and a private hospital where people expect cleanliness.

It is deeply concerning and upsetting at how I was treated at the hospital and the service that I received, I certainly hope that for the sake of future patients that the service and hygiene of the hospital improves.

Regards

Nakita van Nieuwenhuyzen

My son was born in Rustenburg Ferncrest Hospital (Netcare)

I urgently need any documents pertaining to his Birth because home affairs cannot find his Vault birth certificate. I made contact last year with Ferncrest Hospital requesting any of these documents. I have been pushed all over the place, no one is willing to help just lies. I have contacted the hospital spoken to everyone from records klerk (she deleted my mails without reading) when I asked her why she did that the reply was "I am very busy"
I then explained to her senior that ended leaving the Hospital and I was handed over to the head of the hospital, they blame it on Metro File, metro file say they need the correct information and they will find the documents. I then get told the hospital staff went to look for the documents and metrofile say no one has been.

The law states that records must be kept for 20 years, if and when they ate destroyed record must be kept of what and when the records are destroyed. I have been told by several Netcare hospitals that they never destroy the birth registry book so why are the Netcare staff not willing to help? I have contacted Netcare head office several times and it seems no one is willing to help why is this?

This is urgent
Please I need your help

What a horrible, unprofessional and disrespectful treatment from Dr Kasongo Marie Josee Kasakanga (Paediatric Surgeon).

1. My son was booked for a procedure. She said we must come to the hospital at 10am. With no further details explaining when exactly we will go to theatre n when should be the cutoff time for feeding the baby.

2. We get there at 10am finished the admission process around 11:30am we sat in the ward. The nurse explains to us that the Dr booked theatre for 2pm. Mind you the baby (9months) last ate around 8am because we should be ready for theatre, ok it's fine we sit and wait for 2pm.

3. At 2pm the nurse tells us that the Dr called and she said she booked the theatre for 8pm now. I asked the sister that we call the Doctor because I am confused now. We called the Doctor n I ask what's really happening, she explained "I have booked theatre for 8pm, everyone is working now. Its not easy to get anesthesiologist. I am currently in Pretoria I will get there at 8pm"

4. I ask her, but Doctor you told us to get her at 10am to only go to theatre at 8pm, my baby has last ate at 8am this morning? She said "No you were suppose to feed the baby, the cut of time was 2:30pm.
My patients they usually come early to start with admissions"

5. We waited for 8pm, 8pm the Doctor is not here. The Doctor came in at 8:35pm. We asked the night stuff to discharge us, we had enough. We wasted the entire day sitting in the hospital ward. Mulbarton Hospital please intervene, such Doctor's Kasongo Marie Josee Kasakanga (Paediatric Surgeon) are messing up your reputation.

We went to the Linmed Hospital on the 04 May 2023 as my daughter was booked in as she was very ill, the receptionist was extremely rude to my mother in law as I was away, when I arrived back we went into the hospital and once again was met with the rude receptionist! I greeted her and she blatantly ignored me, she just said where are your documents and then when I asked her why she was rude she snapped back at me and proceeded to giggle and roll her eyes. I asked for management she went to the back and I could see them talking, the manager came out and asked me to come through to the back where I expressed my frustration of having a sick baby and how someone could be so rude, she just said she will send me documents where I can give my statement and the receptionist can give hers. Obviously nothing of that sort happened. How can a hospital have such a woman working at reception that is so rude to people who did not ask to be there and are either sick themselves or in my case a sick crying baby! I asked for a formal apology but nothing as yet. This needs to be resolvedas soon as possible no person should endure being spoken to and treated like that.

Today is 17 May 2023. We were at the hospital yesterday morning until the afternoon with my child who was sick. They did tests amd scans you name it. We were told to leave and come back early next day to do a VCU scan, they said the booking was made all we have to do is just pitch anytime from 7am and go to the scanning department. We get here to be informed that they only start operating from 9am amd the doctor only pitches at 10am. However, the problem is, there was no booking made at all. Weare running around going to the emergency department to find the person's we dealt with yesterday. And all nurse Sello can tell us is that the papers were submitted and it is just unfortunate. Unfortunate? They can play with children's lives like that. Unfortunately I will not leave this matter like this.