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1.6 5 Reviews 148 Complaints
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Netcare Reviews 153

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12:02 pm EDT

Netcare Subpar experience at Netcare Mulbarton Trauma unit

I had a bad experience with Dr Dino Rech at Netcare Mulbarton. I was feeling very sick and my Dad took me to the trauma center at night. Dr Dino Rech didn't run any tests, didn't understand my problem, he was rude and even Nurse Maryann Sprong was Horrible!. He even googled my medication! I ended up going to a government hospital and was diagnosed with a stroke and infection. I warn others to avoid Netcare Mulbarton. The staff should be more humble and remember that everyone has problems.

Recommendation: "If you don't value your life, you may go to this Hospital"

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10:24 am EDT
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Netcare Netcare Waterfall - the worst ER service

I am writing with a heavy heart whilst I am in so much pain and this is my second day at hospital. There is no emergency and the customer experience is the worst I have ever experienced. It took 4 to 5 hours to see a doc. I still can’t stand and on a wheelchair on second day. Yesterday it took 8 hours for nurses to administer painkiller drip. Second day I came at 1 for scan and it’s now 5 hrs no communication only to be told to push my wheelchair and go the file registration process again. I am short of words with Netcare waterfall. No care for humanity

Mugara M

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12:00 am EDT

Netcare Life-Changing Counseling Services at Netcare

I recently experienced the counseling services at Netcare, and it was truly life-changing. The licensed counselors and social workers provided a comprehensive assessment, tailored a personalized treatment plan, and used evidence-based interventions like CBT and MI. The support I received was invaluable, and I feel more empowered to navigate life's challenges. Highly recommend!

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  1. Pros
    1. Comprehensive healthcare services
    2. Advanced medical technology
    3. Wide network of facilities
    4. Expert specialist teams
    5. Robust emergency services
  1. Cons
    1. Limited geographic presence
    2. Regulatory compliance costs
    3. High operational expenses
    4. Competition from public sector
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3:31 pm EDT
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Netcare Disappointing experience at Dr P Sareli in Mulbarton

I am writing to express my disappointment with the service I received from Dr P Sareli, Cardiologist at Netcare Mulbarton. Initially, I visited the hospital for a heart checkup in February. Despite paying a significant amount, the tests conducted failed to identify the issue, leading to a remote consultation that felt impersonal. The receptionists were unwelcoming, creating an atmosphere where I did not feel valued as a patient. In the end, I had to seek treatment elsewhere and was left feeling that my time and money had been wasted. I would not recommend this facility to anyone I know, as my experience was far below expectations for a private hospital.

Recommendation: I would not recommend this to anyone I know

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B. Koepp
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Hey, it sounds like reaching out directly to Netcare’s patient services or management might be a good next step. Explain your experience clearly and how it didn’t meet your expectations, especially considering what you paid. If that doesn’t lead to a satisfactory response, consider posting a detailed review online or seeking advice from a healthcare ombudsman if available in your area. This could help ensure that future patients do not encounter the same issues.

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12:57 pm EDT
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Netcare Worst emergency dept - Netcare Alberton Hospital

Netcare Alberton Hospital's emergency dept is the absolute worst dept I have ever been to. I would rather go to a government facility than ever go to Netcare Alberton Hospital ever again. I arrived at 14:30 with a deep cut that had been bleeding for over an hour. Because it was not classified as an emergency, I spent over 5 hours at the hospital before being attended to by a doctor. The staff changed shifts at 19:00 and I was still waiting to be attended to. Had I not needed stitches, I would have left the hospital after the 3rd hour. And it was more than 2 hours to get treatment. Absolute worst service and I do not recommend anyone seeking serious medical attention to ever go to that hospital.

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Netcare Complaints 148

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8:47 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband was admitted to emergency Netcare Pholoso Hospital on 17 December 2023 after a cycling accident. He was disorientated and a bit incoherent so I asked the nursing staff to please ask the doctor dealing with him to phone me with an update as soon as he had seen him as I live in Johannesburg and was not able to get to Polokwane. The attending...

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11:17 pm EST
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Netcare The nurses are very rude and unprofessional

Since I come here the drip has not being working properly I inform them that the drip is not working and the nurse was saying eventime it's my drip not work what ist that am doing to the drip. I informed her am in pain because the drip is not working and am not getting medication from the drip. After that she has been giving me attitude and my hands a braced and she spilled the medication that I have to inhale, she doesn't come check if the drip is working evetime she just change the bottle of medication being full and put another one as if the medication is finished am not happy at all. I came here since 22 February 2024 until due date am at B1 ward A room 3 I just want to be discharged from this hospital.

Claimed loss: Am gonna pay for medication which I did not use. And how am I suppose to heal.

Desired outcome: I want this matter to be dealt with I won't pay for something which I did not have access or service to.

Confidential Information Hidden: This section contains confidential information visible to verified Netcare representatives only. If you are affiliated with Netcare, please claim your business to access these details.

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11:00 pm EST
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Today is the 24th of February the lady helping us to be admitted to the hospital was so damn rude. We told her the pre admission was done but the file was not pulling through. I asked can she pick it up with the id again a damn rude response just for us to sit and struggle and the more we say the App is giving errors the more she is doing her own thing...

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Is Netcare Legit?

Netcare earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Netcare to be a trustworthy company. Although there's a 13% resolution rate for customer complaints, which deserves attention, Netcare is known for their high standards and safety. If you're thinking about dealing with Netcare, it's wise to check how they handle complaints.

We found clear and detailed contact information for Netcare. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Netcare has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Netcare.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Netcare.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While Netcare has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 148 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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9:29 am EST
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We were in casualty for about 19 hours before being admitted due to the unsuccessful nature of finding a PICU bed for my 13mont old son who coughed blood. After about 14hours of being there they found a bed in Alberton and started with the transport arrangements. This all happened before the pediatrician decided to come and pay a visit and actually look at...

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7:06 am EST
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My husband was admitted in Alberton Netcare ICU last month from 24th of November 2023 for two weeks the service was excellent he was shot multiple times so he had injury to his stomach so he has a ostomy and both his legs are broken so he was admitted to the trauma ward which is section 6 the nurses service there is very very poor first of all the first day...

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3:01 am EST
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Hi I'm writing this complaint on behalf of my wife (Mrs Yugandrie Ramsamy) She was admitted into Olivedale hospital on the 21 June 2023 and to this day is still not well. Initially she was admitted to the facility for bronchitis and then it went onto to other things. Dr Maluleke her treating physician is probably one of the worst doctors you to do work...

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4:14 am EDT
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We have been in NICU for almost 2 months now and in the beginning the service, care and respect was absolutely phenomenal, but as time went by we continuously had to ask the same thing over and over, for example our boy's foot has swolen 2 times now because the night nurses tighten the saturation thing too tight, after 2 consecutive days of complaining it...

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7:57 pm EDT
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02/10/2023 05h15 am I was seen in triage My daughter had a constant fever of 37.5 Iwhuch started on Sunday at 9h30 am while we were at home, I monitored it and tried to get it under control I could not I kept on checking her temp throughout the night while I was home (as a mum coming to garden city with a child that has s fever of 37.5 the staff make...

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12:21 pm EDT
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Netcare Doctor's hospital ipad

The doctors in Millpark Hospital are constantly struggling to prescribe medication due to bad software and/or network problems in the hospital. It is wildly frustrating to them which negatively affects their patient interactions and quite honestly will influence whether they work here in future or not.

This has been relayed to me by 3 doctors in September 2023

Desired outcome: Please fix the problem. Software, Network or both as soon as possible

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11:41 am EDT
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Last year I went to emergency department three times complaining about the same pain doctors will just give me prescription and send me, the fourth time I went with an ambulance that's wen they took me seriously. My appendix had ruptured and that was realized after being in hospital for week that is not the case. I took my daughter to ED Alberton Hospital...

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11:47 am EDT
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This complaint is about the fancy new tech Netcare in New Market Alberton which does not deliver up to the promises in lights displayed at your entrance. The lack of attention to detail is dismissal. I visit my gran who is booked in for Pneumonia and has no teeth and is struggling to swallow. What do they give her to eat - solid foods. Communication as to...

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6:19 am EDT
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Christian Barnard Hospital... Your NIGHT DUTY nurses are not there to assist US mere patients, Just to laugh and shout across the wards ALL night... Let patient buzzers sound for lengthy periods without giving assistance, while they sit or stand in the CCU office, laughing and joking with each other, in whatever tounge they use. If Prof Lorgat were not...

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12:45 am EDT
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Netcare Dr note

I was admitted on the 22nd June then got discharged on the 24 June, Dr promised to email me a Dr notes but unfortunately even now I didn't get in. This week on Tuesday I've phone his office and requested the letter from the receptionist, she told me I will get it on Thursday. Thursday morning I've phoned as well to remind her and I've told her at work they want that Dr note and I won't be paid if I don't send them it today because is a pay day. She promised to email it, it's Friday today no Dr note and I didn't get paid.

Desired outcome: I want netcare to contact my employer and fix this. I'm not happy with this poor service

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6:13 am EDT
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Good day, my Mom was admitted to Linksfield Netcare last week (18 to 22nd July). The behaviour of some of the night nurses is unacceptable. In particular the night nurse who did night shift (unfortunately we did not get her name), Friday, 21st July, Ware E, room 5, was very rough, intentionally careless, abrupt with my Mom. Amongst other things, at...

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12:47 pm EDT
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Netcare Dr Jonas the paedric Oncology ward 8A Nectcare Universitas Private Hospital Bloemfontein

Good day to Whom it may concern ASAP

I would like to complain about DR Jonas the Oncologist at Netcare private ward 8A Bloemfontein

1 We made her aware more than 3 times that the drip she's giving our child she doesn't insert it probably because after few hours after the insertion it leaks and hurt my 3 yrs old baby, my child would cry so bad the entire night. And she doesn't give a [censored].

2 My baby came from Kifd Rose Park on the 24th May 2023 for CT scan and after few hours she was swollen on the neck we made her aware she did nothing about, my husband should monitor the child how so, he is not a medical practitioner, and the neck kept on being swollen she did nothing the neck its stil swollen and my baby was admitted very well

I promise I'm taking this to Black Twitter to when it comes to my baby. Should anything happen to my baby m gonna sue her [censored] and the entire hospital

MY email address is [protected]@gmail.com

Desired outcome: I don't want her near my child, my child is not safe around her hands

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10:37 am EDT
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Netcare Netcare Mulbarton Hospital

To whom it may concern,

My Fiancé brought me to the hospital at 19:00pm on Wednesday 17th May 2023.

We entered the emergency area and asked a Nurse for assistance where we were told to go to the waiting area and we would be attended to, Because of the pain and because of me throwing up I was not able to sit so I laid on the benches in the waiting area.

Eventually at 20:15pm the nurse called us in to take blood pressure etc, I kept saying that I could not sit up because of the pain I was in and the Nurse continued to push me back into the chair and told me that I needed to sit up, I then processed to throw up because of the pain and what was wrong with me, I then had to rush to the toilet as I was not well and was getting dizzy.

When I came back to the waiting area I laid on the floor and that is where I was left, after numerous times asking if there was somewhere that I could lay down we were told there were no beds, so I continued to lie on the cold floor in the waiting area throwing up right in front of all the other patients that were in the waiting area.

We were only called in at about 22:00pm where I was given a bed and attended to, so all this time I was left lying on the floor. This is honestly not how patients should be treated in a private hospital.

The nurse asked questions which I responded to and then she proceeded to take blood which went for testing and put me on a drip, she never told me what medication she was giving me and she did not advise if there might be any side effects, we were then left in the emergency room, my Fiancé left the room for about 10 minutes and when he came back I told him that my vision had got extremely blurry which worried me because this is not normal, my Fiancé then went and asked the nurse why this is happening and she proceeded to say "oh it's because we gave you too much medication at once" I'm sorry but her response absolutely shocked me because here I am in a hospital and I am being told that I was given "too much" medication at once, this is so unprofessional as being in a hospital you expect that Nurses and Doctors know what they are doing and that they are not going to give you "too much" medication at once.

Eventually after the drip my pain came back, we had to wait for the doctor to come back and I told him that the pain was back, he then wanted me to go for a CT scan which is what I did.

At 01:00am on Thursday the 18th May 2023 I was still in the hospital, my results were back from the CT scan and we were waiting for the Doctor to come back to tell me if there was anything wrong. From there he provided me with a sick note and a script for medication. Just before 01:30 am the nurse then came in to remove my drip and to my surprise she did not put on any gloves when removing the drip from my arm, I find that this is again unprofessional as you are treating a patient and should always be wearing gloves.

The overall hygiene in the emergency room was horrific, I don't see how patients can be treated in rooms where the roof is full of Mold, and there is blood and dirt on the floor, this is a hospital and a private hospital where people expect cleanliness.

It is deeply concerning and upsetting at how I was treated at the hospital and the service that I received, I certainly hope that for the sake of future patients that the service and hygiene of the hospital improves.

Regards

Nakita van Nieuwenhuyzen

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4:18 am EDT
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Netcare Medical records

My son was born in Rustenburg Ferncrest Hospital (Netcare)

I urgently need any documents pertaining to his Birth because home affairs cannot find his Vault birth certificate. I made contact last year with Ferncrest Hospital requesting any of these documents. I have been pushed all over the place, no one is willing to help just lies. I have contacted the hospital spoken to everyone from records klerk (she deleted my mails without reading) when I asked her why she did that the reply was "I am very busy"
I then explained to her senior that ended leaving the Hospital and I was handed over to the head of the hospital, they blame it on Metro File, metro file say they need the correct information and they will find the documents. I then get told the hospital staff went to look for the documents and metrofile say no one has been.

The law states that records must be kept for 20 years, if and when they ate destroyed record must be kept of what and when the records are destroyed. I have been told by several Netcare hospitals that they never destroy the birth registry book so why are the Netcare staff not willing to help? I have contacted Netcare head office several times and it seems no one is willing to help why is this?

This is urgent
Please I need your help

Desired outcome: I just need proof of my son's birth for his British passport

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9:21 am EDT
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Netcare Doctor

What a horrible, unprofessional and disrespectful treatment from Dr Kasongo Marie Josee Kasakanga (Paediatric Surgeon).

1. My son was booked for a procedure. She said we must come to the hospital at 10am. With no further details explaining when exactly we will go to theatre n when should be the cutoff time for feeding the baby.

2. We get there at 10am finished the admission process around 11:30am we sat in the ward. The nurse explains to us that the Dr booked theatre for 2pm. Mind you the baby (9months) last ate around 8am because we should be ready for theatre, ok it's fine we sit and wait for 2pm.

3. At 2pm the nurse tells us that the Dr called and she said she booked the theatre for 8pm now. I asked the sister that we call the Doctor because I am confused now. We called the Doctor n I ask what's really happening, she explained "I have booked theatre for 8pm, everyone is working now. Its not easy to get anesthesiologist. I am currently in Pretoria I will get there at 8pm"

4. I ask her, but Doctor you told us to get her at 10am to only go to theatre at 8pm, my baby has last ate at 8am this morning? She said "No you were suppose to feed the baby, the cut of time was 2:30pm.
My patients they usually come early to start with admissions"

5. We waited for 8pm, 8pm the Doctor is not here. The Doctor came in at 8:35pm. We asked the night stuff to discharge us, we had enough. We wasted the entire day sitting in the hospital ward. Mulbarton Hospital please intervene, such Doctor's Kasongo Marie Josee Kasakanga (Paediatric Surgeon) are messing up your reputation.

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Apelwan
Johannesburg South, ZA
May 25, 2023 6:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi,

Was this at Mulbarton Hospital?

I had a very similar experience which left my baby in ICU for a week with this Dr.

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9:03 am EDT

Netcare Rude receptionist

We went to the Linmed Hospital on the 04 May 2023 as my daughter was booked in as she was very ill, the receptionist was extremely rude to my mother in law as I was away, when I arrived back we went into the hospital and once again was met with the rude receptionist! I greeted her and she blatantly ignored me, she just said where are your documents and then when I asked her why she was rude she snapped back at me and proceeded to giggle and roll her eyes. I asked for management she went to the back and I could see them talking, the manager came out and asked me to come through to the back where I expressed my frustration of having a sick baby and how someone could be so rude, she just said she will send me documents where I can give my statement and the receptionist can give hers. Obviously nothing of that sort happened. How can a hospital have such a woman working at reception that is so rude to people who did not ask to be there and are either sick themselves or in my case a sick crying baby! I asked for a formal apology but nothing as yet. This needs to be resolvedas soon as possible no person should endure being spoken to and treated like that.

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1:57 am EDT
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Netcare Service

Today is 17 May 2023. We were at the hospital yesterday morning until the afternoon with my child who was sick. They did tests amd scans you name it. We were told to leave and come back early next day to do a VCU scan, they said the booking was made all we have to do is just pitch anytime from 7am and go to the scanning department. We get here to be informed that they only start operating from 9am amd the doctor only pitches at 10am. However, the problem is, there was no booking made at all. Weare running around going to the emergency department to find the person's we dealt with yesterday. And all nurse Sello can tell us is that the papers were submitted and it is just unfortunate. Unfortunate? They can play with children's lives like that. Unfortunately I will not leave this matter like this.

Desired outcome: I want them to jack up the service and realize there's hold be no room for error at hospitals. People need to be able to trust hospitals not dread going to them because of ignorant people

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About Netcare

Screenshot Netcare
Netcare operates a network of healthcare facilities in South Africa. It offers hospital care, emergency services, and primary healthcare through a series of hospitals, clinics, and doctors. Specialties include surgery, maternity, and trauma services.
How to file a complaint about Netcare?

### Guide on How to File a Complaint Against Netcare on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Netcare in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Netcare.
- Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

For further assistance or inquiries, you can contact Netcare directly through their customer service channels provided on their website.

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This guide provides a structured approach to help you effectively file a complaint against Netcare on ComplaintsBoard.com.

Overview of Netcare complaint handling

Netcare reviews first appeared on Complaints Board on Feb 9, 2009. The latest review Subpar experience at Netcare Mulbarton Trauma unit was posted on Jun 11, 2024. The latest complaint non disclosure by hospital was resolved on Nov 27, 2018. Netcare has an average consumer rating of 2 stars from 153 reviews. Netcare has resolved 20 complaints.
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  1. Netcare Contacts

  2. Netcare phone numbers
    +27 860 638 2273
    +27 860 638 2273
    Click up if you have successfully reached Netcare by calling +27 860 638 2273 phone number 10 10 users reported that they have successfully reached Netcare by calling +27 860 638 2273 phone number Click down if you have unsuccessfully reached Netcare by calling +27 860 638 2273 phone number 11 11 users reported that they have UNsuccessfully reached Netcare by calling +27 860 638 2273 phone number
    Head Office
    +27 11 301 0000
    +27 11 301 0000
    Click up if you have successfully reached Netcare by calling +27 11 301 0000 phone number 0 0 users reported that they have successfully reached Netcare by calling +27 11 301 0000 phone number Click down if you have unsuccessfully reached Netcare by calling +27 11 301 0000 phone number 0 0 users reported that they have UNsuccessfully reached Netcare by calling +27 11 301 0000 phone number
  3. Netcare emails
  4. Netcare address
    76 Maude Street, Corner West Street, Sandton, 2196, South Africa
  5. Netcare social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 12, 2024

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