The complaint has been investigated and
resolved to the customer's satisfactionResolved Nelnet — scam and cheating
resolved to the customer's satisfaction
Just recently made 29th consecutive payments of the 30 consecutive payments included in a Nelnet 'incentive' program and was informed that I didn't sign up for e-correspondence within 30 days of consolidating loans with Nelnet almost three years ago.
Nelnet doesn't keep records of incentive programs, and doesn't bind themselves to actually honor these programs. They make up phony requirements and 'disqualify' their clients at the last minute. No one at Nelnet has been able to articulate why they are refusing to honor their incentive programs.
Has anyone else experienced this? My question to Nelnet is how many incentive program participants are actually honored?
Very clearly I am one which they have not honored who did everything requested at time of loan closing and consolidation.