The complaint has been investigated and
resolved to the customer's satisfactionResolved Neiman Marcus — credit card problems
resolved to the customer's satisfaction
I decided to be a good consumer and instead of getting paper statements for my Neiman Marcus credit card to go with e-statements. I track my credit through a credit bureau tracking service, and I received a notice saying that there was a change to my credit record. When I checked into this, I found out that Neiman Marcus had put a negative inquiry into my credit record. I called up the bank charge company that handles Neiman Marcus' charge card and they said that they had sent me my statements for both Dec and Jan and that since I hadn't paid they sent me to the credit company. For the record, I never received an electronic statement, nor did I receive a paper letter or a phone call telling me my payment was late or due! And now I have a complaint into the credit card compnay and a complaint into the credit bureaus.