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2.1 11 Complaints
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NCsoft Complaints 11

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A
10:28 am EDT
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NCsoft Unauthorized charges total 400€

I had 400€ charges from this company that i have no idea who this company is or what is doing. This is unacceptable. I want my money back, I don’t play games at all.

I have one charged of 236.90€ on 28/04/2023 and 2 on 09/05/2023 of 157.48€. I don’t understand how this company is still alive after stealing so many money and i see posts from 2006 with same complaints really how this company still exists i dont know.

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G
7:39 pm EST

NCsoft NC Soft is false advertising rates.

NC Soft will show a 10% rate to gain an Item, yet over and over players will be kept well blow the advertised rate. NC Soft will reply that it is "Working as intended" But when pressed and shown repeatedly that the rates are no where near 10%, they replied "We are not developers and have no way of knowing how the rates are calculated"

I most recently went through([protected]) this when I purchased over $1200 in NC coin and received 1 item out of 45 attempts. I attempted to resolve the issue with the company, and the above was what I was told. This is always the same response no matter what. And when they feel like they are done, your requests are ignored and marked as "resolved".

Desired outcome: I'd like a refund of the NC coin that I purchase, the item I was attempting, or a detailed explanation by a developer on how an advertised 10% rate can constantly lead to 1-2% rates across the server for multiple players.

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10:10 pm EST

NCsoft NCsoft requesting $40 to return my account

On December of 2021 I made a mistaken purchase of $40 because someone inside the game "Blade and Soul" lied to me about something among the game that wasn't working properly. I submitted a ticket to Blade and Soul support requesting a refund of the $40. They refused for no particular reason other than greed. So, I called my credit card company and asked to dispute the charges. After my break from the Holidays (January 2021), when I tried to login to my account it said I was "banned" or "locked". So, I submitted another ticket that took two days to finally get a response. The support team told me I had to return the $40 to reclaim my account. Why do I have to pay $40 to reclaim my account when I have spent hundreds before on guaranteed items?

Desired outcome: My Account returned unbanned.

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Mr. Helpful
Los Angeles, US
Jan 23, 2022 10:57 pm EST

Hi Mr Pena.

I appreciate your frustration but it was previously determined the $40 was a legitimate purchase.

G
Author of the review
G
Ghost9234
,
Jan 24, 2022 12:18 am EST

They refused to refund even while having the ability to give a refund, this was not a legitimate purchase. Clearly unfair. They should quote to people "We do not give refunds." before any purchases are made. If they're openly lying to people then this is problematic. They need to remove "Refund Request" from their webpage because this is absolutely fake.

Is NCsoft Legit?

NCsoft earns a trustworthiness rating of 75%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests NCsoft is generally legitimate and safe for transactions. However, with a resolved complaints rating of 27% we recommend that you stay careful. Before interacting with NCsoft, take the time to review customer feedback and the approach to resolving complaints.

The age of NCsoft's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Us.ncsoft.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Us.ncsoft.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several users have reported concerns about the legitimacy of NCsoft as a job board or recruiter. We suggest that you proceed with caution when using this website and thoroughly research any job opportunities or offers before providing personal information.

However ComplaintsBoard has detected that:

  • NCsoft has been found to only resolve 27% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • The presence of an iframe in us.ncsoft.com, iframes can be used to embed malicious content, such as phishing pages or ads that contain malware, so it's important to be cautious when interacting with websites that use iframes.
  • Us.ncsoft.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The us.ncsoft.com may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
V
5:03 pm EDT

NCsoft Charging money when I never touched any of the games

today 4 of November 2021, 8:00 PM I was charged 60 thousand Colombian pesos, out of literally nowhere, I never touched a single game from this company either knew of the existence of this company. I will be requesting a refund from my bank.

I keep getting this message.
Nequi: Pagaste $9885.81 en GOOGLE *NCSOFT .
over and over

Desired outcome: refund money

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A
Andri Kika
, GR
May 11, 2023 11:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Did you get your money back? Same thing happened to me.

ComplaintsBoard
E
4:09 am EDT

NCsoft Fraudulently took money out of my account

I woke up this morning to 280 charges on my cash app account from ncsoft. They took a total of $730 from my card throughout the night. I have never heard of this company nor have I had any dealings of any kind with them. I want my money put right back in my account this is absolutely ridiculous.

Desired outcome: Want my money back

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5:50 pm EDT

NCsoft fraudulent charges after 8 days after deleting my account

I had an account with this online company and on 3/21/19 I deleted/canceled my account and service, then received an acknowledgment email. On 3/29/19 they billed my debit card for future service. I contacted them by email and phone with no results. I filed a dispute with my bank and was told they will not refund the money, my bank also told me since I originally signed up for this service they could do nothing. I have tried contacting them several times since then with no results. I feel since since they charged me for services that would occur after my account was deleted and will not refund my money it is fraud/theft. I have wasted far to much time on this and feel I should be compensated for this as well. One last thing they sent me an email 2 days after my account deletion instructing me to log into my account and stop the reoccurring charges but my account as they knew was deleted and there was no way I could log in as they requested.

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12:49 pm EST

NCsoft Unauthorized credit card charges

1/30/16-5 charges for $104 each were charged to my card. I immediately contacted the company and was told that they were unable to locate the fraudulent charges with their search engines as fake information is usually given with unauthorized transactions. I would like the charges removed from my account as I have never heard of this company and did not authorize/initiate the charges.
This company has a history of fraudulent charges, why are they not requiring more information when credit cards are used?

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1:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

NCsoft fraudulent charges

My credit card was charged 59.99 five times and I never heard of this company. My name is Brandon Stambaugh phone [protected], I need my money returned as soon as possible, please give me a call as soon as possible also

Thanks Brandon Stambaugh email [protected]@yahoo.com

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2:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NCsoft Unauthorized charge

I did a routine check on my bank account and found two charges from pay pal for $1.00 followed by two credits for $1.00. This was followed by a charge for $60.00 from ncsoft.com. My bank advised me to cancel the card which I did. Ncsoft is a sham company. Somehow they get your information then use a test run on your account using another company like PayPal or iTunes and then charge you the full price for a game you never ordered. This is not the first time this has happened when I used iTunes. From now on I'm going to use store bought cards to purchase iTunes and no longer use my credit card for anything remotely affiliated with apple. I think there's a problem with their online security.

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Arian
, US
Nov 17, 2010 1:23 pm EST

It is dishonest, scamming people. It posted two $49.99 charges to my Visa, saying I owed the money, though I have NEVER dealt with this firm. I do not know where they got my Visa information. Though they give a phone number to call, they do not answer the telephone! My credit union is helping me to cancel the dishonest charges. Weird web site they have, too! Nothing like the legitimate sites I am used to.

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O
11:31 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NCsoft Taking money from checking account (unauthorized)

There are 5 charges from a NCSOFT.COM (2) 1 for $54.49, 1 for $49.99 both made at 8:34 pm, 3 charges from BLIZZA VELIZY-VILLAC WORLDOFWARCRAFT for $19.48 between 8:49 and 9:48 My bank called me about the transactions this morning.They were made yesterday. I nor anyone in my house was even on the computerand definitly would not have any video game. The NCSOFT has a number but you can't get through.

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11:30 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company i have never heard of. Yet they went in my bank accout and took $110 from my bank account. They are fraudulent because i have never signed subscribed to and agreed with anything with this company. I will be calling them tomorrow so they could redfund the $110. 00 they have no right to take. And how they got my account info i dont know but somebody is hearing my mouth. . . !!!

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Overview of NCsoft complaint handling

NCsoft reviews first appeared on Complaints Board on Sep 30, 2009. The latest review Unauthorized charges total 400€ was posted on May 11, 2023. The latest complaint Unauthorized charge was resolved on Jul 16, 2012. NCsoft has an average consumer rating of 2 stars from 11 reviews. NCsoft has resolved 3 complaints.
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  1. NCsoft Contacts

  2. NCsoft phone numbers
    +1 (512) 498-4000
    +1 (512) 498-4000
    Click up if you have successfully reached NCsoft by calling +1 (512) 498-4000 phone number 0 0 users reported that they have successfully reached NCsoft by calling +1 (512) 498-4000 phone number Click down if you have unsuccessfully reached NCsoft by calling +1 (512) 498-4000 phone number 0 0 users reported that they have UNsuccessfully reached NCsoft by calling +1 (512) 498-4000 phone number
  3. NCsoft address
    6801 North Capital of Texas Highway Building 1, Austin, Texas, 78731, United States
  4. NCsoft social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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