Natuzzi review: Leather sectional and two recliners

Ordered the above in July for a drop dead date of delivery of October 31. Now they say they do not have the materials, but we cannot cancel since they have our custom order. It is not started but they will not refund our money. The people in the Sarasota Fl store have no authority other than to say they are sorry but we really can't help you at all. We can offer you a loaner exactly why I am not sure but I cannot get a delivery date since the furniture is not in production, then 6 weeks min on the water and then customs. We only know this because we keep checking. They NEVER advised us of anything. HORRIBLE and cannot believe this is how they expect us to accept anything.