CB Mortgage Companies Mr. Cooper Complaints #522-541

Mr. Cooper review: unwarranted charges & rude employees ( 2 comments)

EPTejana of Katy, US

Oct 11, 2009 5:59 pm UTC

Resolved

Has very rude employees that modify your mortgage as they see fit even though a modification plan is in place. Their left hand never knows what their right hand is doing. Make many mistakes in overcharges to their benefit and will not remove them even though you show proof. Insist on keeping Insurance checks made out in their name and mortgagee. Find reasons for not returning checks. Very bad business practices. Representatives will not give out their names for complaints and hang up the phone if they are asked their names.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments

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OFC

Davenport, US

4 comments

OFC of Davenport, US

Oct 28, 2009 9:47 am UTC

Agree! they are rude to their customers. Our loan has been sold to them from flagstar last month and I am pretty nervous as we need help in modifying our loan.

OFC

Davenport, US

4 comments

OFC of Davenport, US

Nov 12, 2009 6:32 pm UTC

Everyone,
If you are trying to get mod, here is the link with lots of info regarding homeowners who try to get mod with lenders;
http://www.loansafe.org/forum/loan-modification/index2.html
Found this a week ago and gained lots of information from other homeowners. Not many using Nationstar but I am using Nationstar .. so share your story and experience here.
OFC

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8950 Cypress Waters Blvd, Coppell, Texas, 75019, United States

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