The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Nationstar Mortgageunwarranted charges & rude employees

Has very rude employees that modify your mortgage as they see fit even though a modification plan is in place. Their left hand never knows what their right hand is doing. Make many mistakes in overcharges to their benefit and will not remove them even though you show proof. Insist on keeping Insurance checks made out in their name and mortgagee. Find reasons for not returning checks. Very bad business practices. Representatives will not give out their names for complaints and hang up the phone if they are asked their names.

Responses

  • Of
    OFC Oct 28, 2009

    Agree! they are rude to their customers. Our loan has been sold to them from flagstar last month and I am pretty nervous as we need help in modifying our loan.

    0 Votes
  • Of
    OFC Nov 12, 2009

    Everyone,
    If you are trying to get mod, here is the link with lots of info regarding homeowners who try to get mod with lenders;
    http://www.loansafe.org/forum/loan-modification/index2.html
    Found this a week ago and gained lots of information from other homeowners. Not many using Nationstar but I am using Nationstar .. so share your story and experience here.
    OFC

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.