Menu
National Tire & Battery [NTB] company logo
National Tire & Battery [NTB]
reviews & complaints

National Tire & Battery [NTB]
reviews & complaints

Learn how the rating is calculated

460 complaints
55 resolved 405 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of National Tire & Battery [NTB]. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
R
5:07 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

National Tire & Battery [NTB] - service and reimbursement

I took my car in a (2011 Ford Fiesta) to replace the serpentine belt and oil change and the NTB found a leak on the water pump. When replacing the water pump they didn't tell me that they did not have the tool to reset the timing which they threw the car out of time. They got it as closely as possible with a timing light and said they would order the tool...

Read full review
D
2:25 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

National Tire & Battery [NTB] - tires

Beware, be very aware if purchasing anything from ntb. I purchased 4 sumitomo touring tires from ntb. The sumitomo website indicated their tires came with a one year manufactures warranty. So since i'm planning on trading this car in I didn't buy the life-time warranty from ntb for an addiitional $74.95 above the $67.96 they already charge for...

Read full review
R
12:30 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

National Tire & Battery [NTB] - vehicle damage

NTB Store in North Dallas events occurring on 7-15-15. My wife's car was brought in for a simple oil change. It was returned a few hours later with a severe oil leak that ended up costing me over $1, 000 for repairs done by my Audi dealer. This was the result of a stripped drain plug and an attempt to cover up using silicone. The service writer maintained...

Read full review
ADVERTISIMENT
K
2:20 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

National Tire & Battery [NTB] - overcharged

August 30, 2015 7 Francis Ave Valley Park, Mo. 63088 TO: NTB Corporate Office & Headquarter On Saturday, August 29, 2015, I placed a call to National Tire & Battery (NTB) and spoke with Chad located at 15655 Manchester Road, Ballwin, Missouri 63011-2241, store phone number 636-230-8244 to see if they carried a battery for a 2007 GL450 Mercedes. I wa...

View 0 more photos
Read full review
J
5:37 pm
Verified customer This complaint was posted by a verified customer. Learn more

National Tire & Battery [NTB] - poor service/workmanship

Both ex-wife had brake pads and rotors replaced. Days afterwards she had no brakes. Bolts holding caliper on fell out. Manager replaced bolt with one purchased from hardware store next to business instead of using proper machine bolt that could have been purchased from automotive parts store..Told her good help was hard to find. Gave her a free oil change for her trouble. 5 months later my son had same thing done on his truck.. The same problem occurred with bolt coming loose...My son chose not to return to Tire America and had work done by private individuals...He just received a full refund today..

Read full review
Hide full review
A
3:12 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

National Tire & Battery [NTB] - overcharged

I went for an oil change. Along with the list of unnecessary services they implied I needed, was an air filter. When I asked the cost, I was told 10 to 15 dollars and no charge for the labor. What a steal right ; no labor fees... (sarcasm) I accepted. At check out time I was charged $28.99 for an air filter. Seriously the air filter is more that the oil...

Read full review
A
3:17 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

National Tire & Battery [NTB] - Liars, crooks, and manipulators

This shop will rip you off. I had several friends warn me not to go but it was Sunday; it was an emergency; and they were the only place open. Boy! do I regret it. This shop will manipulate your bill, outright lie to you and charge you for stuff you don't even need (not sure if the work even actually go done!) I am now been dealing with the $300 plu...

Read full review
N
12:12 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

National Tire & Battery [NTB] - horrible work. car on fire!

So I take my car in to get a cracked coil. That somehow turned into 6 hours and the mechanic was screwing around and kept cranking my car for now reason. Get my car back an now CEL is on. I take it back and that mechanic has already been fired. They're saying it might be something else. This goes on for 9 months. I keep telling them it's something they did and blah blah blah. Take it to GM, work NTB caused the problem. NTB says they'll do insurance claim to fix it. So I keep driving it limitedly. Car is off and I turn it on drive to get gas and turn it off. I see a spark from area they "fixed." Open up hood and a spark shoot out and then a flame and bam, engine is on fire. My whole engine was practically new before this. Always kept maintenance up. Just wow.

Read full review
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
K
7:20 pm
Verified customer This complaint was posted by a verified customer. Learn more

National Tire & Battery [NTB] - lying

Went to NTB 2 weeks ago to have my oil changed and I had them inspect my brakes on my 05 Tahoe and they said I had 50% left on my brake pads. Now they are professionals at this. Let me tell you I have 5 kids under the age of 8 so i leave breaks up to the professionals when it comes to that safety standards for good reasons! So two weeks latter I go in to have my tires rotated and balanced and a front end alignment. I get a phone call at dinner while I get my car serviced . They call me up and tell me that my brake pads are at 4/32 and need to be replaced ASP ! I told the guy are you kidding me! He said no. I told him I was in there two weeks prior to 11/3/14 and you guys told me I had 50%. ! Iv lost all trust in this company that have put my family in danger! Some one was to lazy and didn't care to look and actually tell me if my brakes were good or bad. I'm through with NTB. All they care about is to get you in and out and not give you any Quality and peace of mind.

Read full review
Hide full review
ADVERTISIMENT
D
3:54 pm
Verified customer This complaint was posted by a verified customer. Learn more

National Tire & Battery [NTB] - can't keep appointments

I came in last Sunday for 2 new tires. They said it would be about 2 1/2 hours
before they could even get to me. I said I can't wait that long. Then she said I
could make an appointment so I did for the next Sunday at 1pm. I arrived 15 minutes early and didn't get to talk to anyone for 30 minutes. What good is making appointments if they can't keep their appointments? I ended up leaving. What a waste of my time. I'll go elsewhere from now on..

Read full review
Hide full review
A
7:16 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

National Tire & Battery [NTB] - deceive customer by ntb for wheel alignment

I visited ntb (7734 richmond highway, alexandria, va-22306, store no:#613) to get the wheel Alignment done for my toyota sienna-2004 on 31st aug'2014, as a continuation of the wheel Alignment I have done on march 23, 2014. I have been told that, two car is in ahead and the job Can be even started after 1.5 to 2 hours. after receiving the car, I looked...

View 0 more photos
Read full review
P
9:53 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

National Tire & Battery [NTB] - unnecessary repairs

Had a shimmy in the front wheel of my wife's Hyundai. Took it to NTB of Niles, Il. where they said they would look at it. I said maybe she threw a weight off the tire or because of the snow maybe snow/ice is packed in the wheel. They called me said she needed all new tires that they were bad, new struts, and the front brake all for $ 2700.00. I asked if...

Read full review
M
9:28 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

National Tire & Battery [NTB] - trans leak

I took my car in for an oil change The mechanic brings my car back and says mam you have a lot of leak I lget my car it is gushing trans fluid and all he says is it was like that prior. The even told me to get it off the property I called the Cobb county police I could not even drive there if that was like that I would have blown the trans way prior. There was puddles everywhere they yelled at me and told me I was trying to get free labor and to get off there lot.

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
D
7:43 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

National Tire & Battery [NTB] - Questionable business practices

Took 2 cars in to get simple oil changes. Service person did hard sell on upgrade to much more expensive synthetic oil. I stayed with conventional. I checked with the dealership later and they indicated car was not designed for synthetics and conventional oil should only be used. During oil change, first car was diagnosed with power steering problem...

Read full review
ADVERTISIMENT
A
5:08 pm
Verified customer This complaint was posted by a verified customer. Learn more

National Tire & Battery [NTB] - damage & upselling

I brought my vehicle in for NTB's advertised $19.99 oil change and tire rotation. Once they had the car on the rack, Jose Moreno, the store manager, tells me that ALL of my lug nuts on the right front wheel are 'stripped' and can't be reinstalled. He gives me a quote for SIX new lug nuts @ $9.95 ea. I'm immediately suspicious, because my wheel only has FIVE lug nuts on it. So I ask to see the damaged lug nuts. Moreno spends several minutes scurrying around the shop, but produces ONE lug nut, which has the first few threads stripped. He then corrects his earlier statement, saying I only need TWO new lug nuts. I authorized the purchase and installation. Then he tells me that they can't do my tire rotation for fear of stripping additional lug nuts.
Moreno then brings over their DNA (Diagnostic Needs Analysis) results. He says every single fluid in my car is 'contaminated' and must be changed immediately. That included coolant (just changed in August), brake fluid, power steering fluid, transmission fluid, and even my one-year old, still-warranted battery (he said the battery was 'failing'). I decline all additional services.

When I go to pay, I ask for the two old lug nuts - something IL requires that a shop provide. They only produce ONE stripped lug nut, so I refuse to pay for a second one. They knock $9.95 off my bill. My $19.99 oil change and tire rotation has now set me back $36, and my tires never were rotated.

I'm used to blatant 'upselling' on low-priced oil changes, but this went beyond anything I'd ever seen before. If I had agreed to all of the services they proposed, my bill would have been bigger than my monthly mortgage payment. I also don't know why *I* have to pay to replace a part which THEY damaged. I don't know about the rest of NTB, but I can say with certainty that their Hodgkins, IL shop is a pure ripoff scam.

Read full review
Hide full review
O
11:43 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

National Tire & Battery [NTB] - false advertising

I heard a radio advertisement for National Tire and Battery (NTB) which said you could buy one tire and get one free. Since i need two new tires, I thought that this was my lucky day. I could not have been more wrong. When I went there they informed me that the particular tire I wanted for my 2005 Ford Focus was $102.00.
Not bad for two, which would have brought the price down to $51.00 each. Then they dropped the bomb on me. They required that they mount and balance the tires (I could have done this myself) and that I MUST pay for an allignment as part of the deal. The total cost would have been $271.00. These requirements are not mentioned in the ad. The final total cost ($271.00) was at least 25% more that if I had had it done at BJ's Wholesale Club or Firestone. What a sleazy and deceitful way to operate. I urge anyone reading this to not patronize NTB. They wasted my time; don't let them waste yours.

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
R
1:00 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

National Tire & Battery [NTB] - rip off

I went in for new tires and rear brakes. They told me that my front shocks were leaking, the back struts should be replaced, my antifreeze AND transmission fluid failed their test and needed replacement and recommended that I replace 2 belts. Considering I was at the dealer only 4 months earlier (for a sensor replacement recall) and they found none of these...

Read full review
T
3:58 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

National Tire & Battery [NTB] - price goughing

Late on a Sunday, we discovered my son's Honda Accord has a leaking heater hose. My child drives the car to school and needed it Monday. I was at work, so my wife and son take the car in to NTB. She was informed the repair would be $60 for the hose and $175 for labor. It would be a two hour job. She told them to start the job and called me. I told her the...

Read full review
B
11:48 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

National Tire & Battery [NTB] - broken starter after oil change

WE visited NTB to have our oil changed on 07/27/2011, and in the process they broek the starter. We went spoke with the manager, he would not accept responsibility but agreed to pay for all service, we just had to pay for he starter - with no other options, we did and ammediatly contact the customer service/complaint department...we finally got into contact...

Read full review
C
6:46 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

National Tire & Battery [NTB] - beware of these folks and avoid at all costs

Took car in for 2 new tires ($200) then they called my wife back stating the car needs all kinds of additional work like transmission flushing, new battery terminals, new fan belts ($600). They cut battery cables to put on new terminals and cables no longer reach battery - their solution was a new battery. In process of replacing fan belts they broke a bolt...

Read full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

National Tire & Battery [NTB] contacts

Phone numbers

1 800 741 7261 +1 866 649 8473 More phone numbers

Website

www.ntb.com
ADVERTISIMENT
ADVERTISIMENT