I went to have my care fixed because it would not start. I called the NTB store in advance to see if they...
While getting 4 new Michelins the mechanic wanted to replace my almost dead battery before I found myself...
National tire & battery destroyed my jeep engine while in their shop and will not accept responsibility for the damage... Monday evening, jan 3rd, 2011 … I had the oil and air filter changed at jiffy lube at 4592 manchester road, the jeep engine was running fine …
Tuesday evening (Jan 4th) on my way home from work, I noticed light steam coming from under the hood, I checked the temp gauge and it was fine, but I thought that maybe during the oil change, they might have poked a hose or knocked something loose, and it was leaking … I was very close to the jiffy lube and I pulled in to have them check it out. They notified me that it was the water pump and the jiffy lube technician showed me with a flashlight. We topped it off with coolant and since my house was close, we decided i’d try to make it home, I went just a few blocks and pulled over in a big k parking lot to prevent it overheating. I parked it there and called my wife to come pick me up … this was around 5:30 – 6:00 in the evening… the vehicle did not overheat.
I had used the ntb on manchester a few times before for tires / shocks, etc. And called them to see if they did water pumps… brandy (The manager) told me that they do and she quoted me about $ 330.00 - $ 350.00, I told her that I would have aaa tow it in that evening and she agreed.
I then called aaa and had them meet me at the big k parking lot on manchester and the vehicle was towed to ntb at approximately 6:30 – 7:00 tuesday evening…
I then went home. I received about 9:05 or so from ntb manager brandy telling me that “ my vehicle was ready to go! “ she said “ now you don’t have to rent a car for tomorrow, we stayed late to fix it … “ I had my wife drive me to the ntb (About 20 – 25 minutes) and I walked in and spoke with brandy, she then informed me that the mechanic was still working on it, he was having trouble getting the fan to come on and that it was probably a temperature sensor or fuse … (I stood with him and we looked at the fuse box under the hood, and no fuse was present – I ask him if he checked anywhere else on the vehicle for fuses and he told me not yet but would look into it) by the way – the fan had always worked and was working fine despite the fuse box issue prior to this time – this is what prompted the comment about a possible temp. Sensor …
We stood there for approx. 10 minutes, the engine was running fine, smooth and no problem what so ever other than the fan, no rough-ness or loud noises … for example, brandy had called me to come and get it.
We agreed that it was too late to continue, and no parts could be obtained at that hour anyway, so they told me that they would get a temp. Sensor in the morning and finish the repairs … this was about 9:45 or so …
(From the time brandy called me at 9:05 until I left the ntb shop, the jeep had to have been running for at least 40 minutes without any problem what so ever)
Wednesday morning (Jan 5th), my wife dropped me @ the enterprise car rental on manchester and I rented a ford fusion for the day, thinking I could drop it off later that afternoon … I called ntb at 11:40 am to check status on the jeep, and I was told that the mechanic came into work that day at 11:00 am and was working on it … no mention of any overheating problems, noises or issues … he said they would call me later in the day when it was ready. Either I called ntb, or brandy called me at about 3:00 and told me that it wasn’t ready … she admitted to me that “ the jeep was running fine until it overheated while the mechanic was working on it and now it is making a loud noise“. (Those are her exact words) I have no idea how long the mechanic had ran the jeep during the day, but the call was at least 3 or more hours since I called that morning.
I immediately drove to ntb and when I arrived, about 4:00pm – 4:30 pm, the mechanic had pulled the jeep out to the parking area in front of the shop (Approx.. 30 – 35 feet) as if it was ready to go… I asked if it was
O k now, the mechanic and brandy both told me no it wasn’t and it was making a very loud noise and running rough … I asked why it was sitting out of the bay and they said they didn’t know what else to do.
The mechanic told me that it was making such a loud noise and running so rough, that he was afraid to drive it any further. I then set down with brandy and discussed with her that they (Ntb) needed to continue and find out what they’ve done and she assured me that “ they would make it right. “ I suggested that they call the dealership to see if they knew what the next move was and the mechanic called but claimed he wasn’t able to speak with anyone… I urged brandy to call, which she did, and she told me that the dealership said it’s probably a faulty water pump and she should get a new one from the dealer and put it on, and that it would fix it … I told her I doubted that was the case, but she insisted that they told her it’s common and happens all of the time. I then left to go home at about 5:30 or so to wait for her call, she got a new water pump and had the mechanic install it. She called me later in the evening and told me that it didn’t make any difference and that she was going to have the dealer take a look at it. She ask me for authorization to have the dealer “ tear down “ the engine and I refused … I told brandy that it was ntb’s responsibility and I would not make that call. She agreed to take it to the dealer that evening and would call me with results the next day …
Thursday morning early (Jan 6th), about 6:00 am, brandy called and left a voice mail for me to call her. I called a little later in the morning and she said they hadn’t torn the engine down, but they thought it was a timing chain making the noise, again … I questioned that and asked how they knew that and she said that’s just what they had told her. I then requested that she have “ her “ manager contact me about the vehicle’s status.
Dave johnson called me and I explained what had happened (Just as written above) and he agreed that what I had told him was pretty much on track with what brandy had told him, except … “ I “ had provided more details. He said he would look into what was wrong … I thanked him and reminded him that I was soon to be on my 4th day without my vehicle, he told me he understood and would see what he could do. I then called brandy to let her know that i’d spoken with dave and I asked her how my jeep was delivered to the dealer … her reply was “ the mechanic drove it “ … this is the same mechanic, that just the day before told me that “ he was afraid to drive it any further “ … yet, he drove it down the road to the dealership (It's 1 1/2 miles away). I called dave back and told him that I had lost all faith in his mechanic’s integrity and ability to make a qualified decision about the vehicle, and that I was very worried about what he may have done to the vehicle … I have no idea what the mechanic did and what damage he had caused to the engine.
Dave agreed to have the dealership “ tear down “ the engine to see what the damage was and told me he’d call me back when he knew.
Friday (Jan 7th), I spoke to dave and he had not yet heard from the dealership … he agreed to call me saturday.
Saturday (Jan 8th), dave called me and informed me that the dealership found that the #2 cylinder was broken and the spark plug was “ smashed “ … he then informed me that he would have to contact his insurance company and let them handle it from here. I didn’t speak to dave on sunday …
Monday morning (Jan 10th), I called and left a voice mail for dave @ about 8:30 to telling him I had to rent another car and I was concerned about the status of my vehicle, since I was now going on my 7th day with no satisfactory results in the matter. Dave called back and left me a message that he had called, I called brandy @ about 12:00 noon to see if she had an update and she told me that they were waiting on the insurance adjuster. This is where kim bernal with gallager-bassett insurance adjusters enters the picture… she contacted me and I explained to her what had happened, just as I had explained to dave, and she told me that the insurance company would send an inspector to evaluate the damage and review the findings – then, they would decide who was liable … we spoke throughout the week and I explained my dissatisfaction about the time it was taking, and that I had rented another car… kim and I started communicating via e mail and she informed me that it could possibly take a week or more to decide, I then called dave johnson and requested he intervene to try to speed up the process due to my car being in limbo. Kim had also requested the jiffy lube receipt and my rental car receipts when we first spoke, I provide them to her, and informed me that if ntb was found liable, they would pay for the rental car, but they would not pay for gasoline or extra insurance that I had purchased for the rental car. I then took the current rental car back and traded it for a vehicle with better gas mileage and dropped the extra insurance as per kim’s e mail… all done in good faith pending the outcome of the inspector’s findings.
(The e mails between kim, dave and I were during the week of jan 10th – jan 14th …)
Friday (Jan 14th), I had received a letter in the mail from the insurance company (Kim) stating that I needed to grant permission for the engine tear down (Kim and I had already discussed this and I declined granting approval) and I in turn left her a voice mail that I had received the letter, and that we had discussed the matter and that I would be traveling and may not have phone reception for the rest of the afternoon, or during the weekend, but she could leave a message if she needed to.
Monday morning (Jan 17th), I logged onto my e mail and found kim’s message about the inspectors / review board’s opinion was that "there was no problem with the installation of the water pump". I called kim and explained to her that the “ water pump installation “ was never the issue at all … it was the negligence of the mechanic letting my vehicle overheat while working on it in the ntb shop, and his poor decision making by driving the jeep to the dealer after knowing the condition of the vehicle … “ that “ is the issue. That is what prompted this letter stating all of the facts that I am aware of … I have no idea what all happened while my vehicle was at the ntb shop …
In summary, something happened to my vehicle while the ntb mechanic was working on it, at the ntb shop and they will not accept responsibility, even though they admit that it happened while at their shop, authorized the engine tear down to see what had happened, and now... My jeep is sitting at the dealership - dead with the cylinder head sitting in the back hatch. It hurts to take your vehicle in for a minor repair and then within a day - poof! Your car is destroyed!
I've given the ntb 4 chances to review the facts and overide the gallagher - basset decision and ntb will not claim fault.
I have found at least (4) similar complaints involving the same type of scenario and gallagher - basset denying the claim, it's a very bad pattern and I am seeking legal advice to bring suit against ntb.
A car battery that I purchased from them failed to start a few times over the course of two days. It was in the second year of a five-year warranty, so I took it in for a pro-rated replacement. NTB tested it and said it was fine. It was tested by several other repair places, which said it should be replaced. One said it was "shot" and another said it was the wrong sized battery for the car. NTB would not honor its warranty. NTB either used faulty testing equipment or simply did not want to honor its guarantee.
I took my 99' Ford to get a new battery at the 40k on odometer and took to NTB. At the time I...
NTB had a great ad on TV - buy one tire, get one free as long as you come in before noon. I made it to the dealership by 10, waited in line almost 20 minutes and finally got to speak with a rep. We went through another 10 minutes of data entry while he set up my account, entered all of the information about my vehicle and selected the tires I had inquired about.
He totaled up the purchase (all of the expected extras of balancing/hazard ins/alignment and such) and surprised me with a $900 amount - no discounts at all. This disappointed me so of course I asked why no discount and they said that there are no discounts on the Goodyear Eagle GT tires. They had one other tire that fit my car and qualified for the discount, but it was a brand that I had never heard of. He asked a coworker where the displays were of that tire so that he could show them to me, and the coworker immediately responded with "You don't want those tires, I sold them to someone with a BMW last week and they couldn't make it out of the parking lot because there was snow on the ground."
I inquired about alternatives (either a discount on the Goodyears or some other tire), and the sales rep asked the manager for help. The manager explained that they only had two tires in stock that would fit my vehicle, and that the ones they recommend were only available at full price. Since there were several other NTB's nearby, he searched their inventory online to see if they had any other options. He said that there were no other options except special order, and that those would be full price only.
At this point I gave up, deciding that wasting only 30 minutes and a gallon of gas was better than buying tires from these guys.
On October 28, 2010, I took my 2003 Dodge Grand Caravan into NTB for brake service, and oil change. It wa...
I had my teenage daughter take her car (acutally my car) to have the left front tire looked at due to slow...
I took my vehicle for a routine state inspection. They failed the inspection saying I had a bad ball joint. I...
I took my car for radiator and heating problem to NTB. The service was not performed to my satisfaction. I...
I took my car in for a wheel alignment. I received a call from Nick Villareal. He told me the front wheel...
On 7/18/2010 I went to the ntb located at 6700 schrock court in columbus ohio to get a new tire and an oil...
No oil on dip stick after oil change. read on...
I took my cadillac dts 2006 for a “quick” oil change which eventually ended up taking over 3 hours. they sold me a power steering flush and replacement after showing me a dirty sample of fluid on a “special” piece of paper.
I paid and was ready to get in and drive away but the floor mat was covered with black foot prints and oil.
I pointed it out and they apologized, the assistant manager got a cleaning kit and cleaned it.
Now i thought, what else “did they do” to my car? i opened the hood and checked the dip stick.
No oil on the dip stick!!!
I pointed it out and they added 3 quarts to bring the level up.
Now the question is? did they damage the engine while they drove it with only 4.5 quarts in?
Didn’t the mechanic see the low oil level alarm when he drove it from the bay to the parking lot? the light is supposed to come on approximate 2 quarts from full.
I thought, what else didn’t they do and noticed the cover for the steering fluid was missing and fluid had spilled down the side of the engine, pulleys and belts.
I pointed it out and they spent over an hour looking for the cover.
I asked if the spilled fluid could pose a fire hazard but was ignored.
Now i thought what else could be wrong.
I took a sample from the power steering reservoir and put a drop on the “special” paper they had used to show me how dirty it was. it was darker than the original piece they first showed me.
They offered to flush the system “again” and replaced the fluid while i was watching.
The tech also informed me that the fluid is always dark in color even after they have changed it.
During the “inspection” they concluded that the drivers side front wheel bearing needed to be changed. i said that i would think about it. shortly thereafter i took the vehicle to the cadillac dealer. they checked all the wheel bearings and found nothing wrong. so ntb was trying to rip me off for a wheel bearing.
The portable oil container they used for adding oil was dirty and covered with dust outside.
Their large storage tank with “clean” oil had several openings on the top because the plugs and covers were missing.
I pointed it out to the manager, he apologized that they had recently performed maintenance on it and not reinstall them. the openings were covered with fussy dust.
They refunded the money and told me that the “mechanic” had a bad day because of family problems.
I could have ended up with a busted engine and a long law suit.
I contacted ntb customer service on february 1st. they took notes and asked if was ok that the store manager called me. i told them no and specifically asked that i get a call from their corporate office. regardless, ed the store manager calls me late in the afternoon. i told him that i expected a call from corporate.
Stephen shelden called me a few minutes later from [protected] and informed me that he was the corporate director for ntb. this is a bit strange since ntb’s hq is in florida and mr. shelden was located in massachusetts.
I asked mr. shelden to provide me with a letter from cadillac stating that the engine will not suffer any damage if operated with only 4.5 quarts of oil. stephen stated several times that he did not think so and that i should take his word for it as he had been in the industry for a long time.
We ended the conversation with me still requesting a letter from cadillac.
Stephen promised to call back february 2, 2010 with an update.
I have never heard from mr. shelden or any other ntb employee since (it has now been over 4 months).
I experienced the following today but it was the same as with every visit:
1. I brought my VW Jetta in around 8:30 am on Sunday for 4 tires because of an advertised special.
2. The advertised specials are conveniently not in stock and the next cheapest tire is $30 per tire more. I am so desperate for tires that I agree to a more expensive tire.
3. They pressure me to get an alignment even after I tell them I just had one. I tell them no.
4. I leave the car and get a call 6 hours later to tell me that they are working on the car and found that my tires are out of alignment. I tell them no again to the alignment.
5. I show up 20 minutes before closing (9 hours after dropping it off) and find that they hadn't even started work yet. I have to wait another hour for them to put the tires on.
6. I am charged almost $40 per tire for tire disposals and tire installation. I turned down the additional $15 per tire road hazard protection.
7. I originally wanted the $69 per tire special but ended up with a $600 bill.
I anm the parts manager at south hills honda in mcmurray pa.That new manager at mcmurray ntb is very unprofessional I will not buy tires there again actually I caaled carmen in bethel park pa.I will buy them there.Brian is his name and beleve me the way he talked to me and our staff are you kidding ntb this guy is very uneducated and rude.And in peters twp.he wont last and neiyher will ntb the people are going to put up with his crap i will be sure to tell evryone but i am sure they will find out for theirself.
Taking my small pickup in for two new tires, they quoted me an outrageous price for the pair since I last...
I went into this NTB store today to have simple brake lights installed. I was told that they would be about $2 each and that there would be no charge to install them. I was floored when I was charged a whopping $37. The person at the store told me that the computer "marked up" the item and he had no control over that but he'd give me a free oil change when I come back the next time. There won't be a next time for me!!! My policy is that if you lie to me and cheat me once, why would I be stupid enough to come back for seconds. I wish that I'd gone on line to read about this NTB location sooner. The reviews are dreadful and now I know why!!! Trust me everyone, there's much better service elsewhere in Pearland, Houston and surrounding areas.
I'm a FORMER customer who will not go back to NTB RT. 309 Montgomeryville Pa. I gave them every chance to get things right but they are a customer (non) service operation. Lenny the manager is a good guy and no doubt has trouble getting good employees. Leslie the "service" manager lacks customer diplomacy and cost them a good customer. A couple of the techs are good but they won't have a chance to work on my car again. Pete the technician is the sharpest blade in the pack. Make him a manager and I'll consider going back.
NTB in Mill Run, Hilliard Ohio. Went in for tire balance and rotation. My daughter asked to check a wheel noise. NTB claims I needed four new McPherson Struts plus tires. NTB says the tires are "in danger of shredding" due to bad struts. I approved the $1200 job including four struts by phone (7am) and then became suspicious as I thought my Chevy Malibu had shocks, not struts.
I arrived at NTB just in time to see my car on the lift. I pointed at the rear shocks and asked why he was charging me for struts that cost hundreds of dollars more. He said the computer made a mistake and offered to give me a "buy three, get one free." I told him the deal was off but he already had the tires off the rims, so I ended up paying $125 per tire with the exact same tire at Tirerack selling for $61 each. This experience on the morning of August 10, 2009 has made me a permanent non-customer of NTB for the rest of my life.
I went to get an oil change on my car and they told me that I needed to make an appt. I asked if they had an appt for that day and they said no but you can leave your car here for an 1 1/2 - 2 hours which is the waiting time. I said for an oil change only?? He said yes; I than said I can go somewhere else and have service done faster. He said do what you got to do. Well my son took my car to NTB to use the "Super Saver Card" which is good for any vehicle thats states on the card. Josh who works at this location said we couldn't get it done because its only for the use of one vehicle not multi vehicles. Although the card states that it can. The customer in front of my son had the same problem and Josh said that there is a law suit going on due to this cards were a rip off. By the way NTB on tracks the vehicles by phone numbers ONLY and the phone numbers that we have had in the last 3 years only changed once and Josh told my son that we have "NO RECORD" of us taking our vehicles there. After getting back in line he spoke with Josh again and mentioned that he called us and said that the card was used before on both vehicles!! Well Josh got the license plate number to my vehicle and the number that they show doesn't match our numbers at all!!! Obviously the company doesn't know what they are doing. As a consumer we paid for this "SUPER SAVER" card and all of the sudden we can't use it for both vehicles. I'm not sure who is is having this issue but I think people need to know whats going on and I advise NOT to purchase this card for NO reason at all. I will be taking my car back to the dealership for oil changes!!! Better customer service and people knowing what they are doing!!!