A car battery that I purchased from them failed to start a few times over the course of two days. It was in the second year of a five-year warranty, so I took it in for a pro-rated replacement. NTB tested it and said it was fine. It was tested by several other repair places, which said it should be replaced. One said it was "shot" and another said it was the wrong sized battery for the car. NTB would not honor its warranty. NTB either used faulty testing equipment or simply did not want to honor its guarantee.
I took my 99' Ford to get a new battery at the 40k on odometer and took to NTB. At the time I...
NTB had a great ad on TV - buy one tire, get one free as long as you come in before noon. I made it to the dealership by 10, waited in line almost 20 minutes and finally got to speak with a rep. We went through another 10 minutes of data entry while he set up my account, entered all of the information about my vehicle and selected the tires I had inquired about.
He totaled up the purchase (all of the expected extras of balancing/hazard ins/alignment and such) and surprised me with a $900 amount - no discounts at all. This disappointed me so of course I asked why no discount and they said that there are no discounts on the Goodyear Eagle GT tires. They had one other tire that fit my car and qualified for the discount, but it was a brand that I had never heard of. He asked a coworker where the displays were of that tire so that he could show them to me, and the coworker immediately responded with "You don't want those tires, I sold them to someone with a BMW last week and they couldn't make it out of the parking lot because there was snow on the ground."
I inquired about alternatives (either a discount on the Goodyears or some other tire), and the sales rep asked the manager for help. The manager explained that they only had two tires in stock that would fit my vehicle, and that the ones they recommend were only available at full price. Since there were several other NTB's nearby, he searched their inventory online to see if they had any other options. He said that there were no other options except special order, and that those would be full price only.
At this point I gave up, deciding that wasting only 30 minutes and a gallon of gas was better than buying tires from these guys.
On October 28, 2010, I took my 2003 Dodge Grand Caravan into NTB for brake service, and oil change. It wa...
I had my teenage daughter take her car (acutally my car) to have the left front tire looked at due to slow...
I took my vehicle for a routine state inspection. They failed the inspection saying I had a bad ball joint. I...
I took my car for radiator and heating problem to NTB. The service was not performed to my satisfaction. I...
I took my car in for a wheel alignment. I received a call from Nick Villareal. He told me the front wheel...
On 7/18/2010 I went to the ntb located at 6700 schrock court in columbus ohio to get a new tire and an oil...
No oil on dip stick after oil change. read on...
I took my cadillac dts 2006 for a “quick” oil change which eventually ended up taking over 3 hours. they sold me a power steering flush and replacement after showing me a dirty sample of fluid on a “special” piece of paper.
I paid and was ready to get in and drive away but the floor mat was covered with black foot prints and oil.
I pointed it out and they apologized, the assistant manager got a cleaning kit and cleaned it.
Now i thought, what else “did they do” to my car? i opened the hood and checked the dip stick.
No oil on the dip stick!!!
I pointed it out and they added 3 quarts to bring the level up.
Now the question is? did they damage the engine while they drove it with only 4.5 quarts in?
Didn’t the mechanic see the low oil level alarm when he drove it from the bay to the parking lot? the light is supposed to come on approximate 2 quarts from full.
I thought, what else didn’t they do and noticed the cover for the steering fluid was missing and fluid had spilled down the side of the engine, pulleys and belts.
I pointed it out and they spent over an hour looking for the cover.
I asked if the spilled fluid could pose a fire hazard but was ignored.
Now i thought what else could be wrong.
I took a sample from the power steering reservoir and put a drop on the “special” paper they had used to show me how dirty it was. it was darker than the original piece they first showed me.
They offered to flush the system “again” and replaced the fluid while i was watching.
The tech also informed me that the fluid is always dark in color even after they have changed it.
During the “inspection” they concluded that the drivers side front wheel bearing needed to be changed. i said that i would think about it. shortly thereafter i took the vehicle to the cadillac dealer. they checked all the wheel bearings and found nothing wrong. so ntb was trying to rip me off for a wheel bearing.
The portable oil container they used for adding oil was dirty and covered with dust outside.
Their large storage tank with “clean” oil had several openings on the top because the plugs and covers were missing.
I pointed it out to the manager, he apologized that they had recently performed maintenance on it and not reinstall them. the openings were covered with fussy dust.
They refunded the money and told me that the “mechanic” had a bad day because of family problems.
I could have ended up with a busted engine and a long law suit.
I contacted ntb customer service on february 1st. they took notes and asked if was ok that the store manager called me. i told them no and specifically asked that i get a call from their corporate office. regardless, ed the store manager calls me late in the afternoon. i told him that i expected a call from corporate.
Stephen shelden called me a few minutes later from [protected] and informed me that he was the corporate director for ntb. this is a bit strange since ntb’s hq is in florida and mr. shelden was located in massachusetts.
I asked mr. shelden to provide me with a letter from cadillac stating that the engine will not suffer any damage if operated with only 4.5 quarts of oil. stephen stated several times that he did not think so and that i should take his word for it as he had been in the industry for a long time.
We ended the conversation with me still requesting a letter from cadillac.
Stephen promised to call back february 2, 2010 with an update.
I have never heard from mr. shelden or any other ntb employee since (it has now been over 4 months).
I experienced the following today but it was the same as with every visit:
1. I brought my VW Jetta in around 8:30 am on Sunday for 4 tires because of an advertised special.
2. The advertised specials are conveniently not in stock and the next cheapest tire is $30 per tire more. I am so desperate for tires that I agree to a more expensive tire.
3. They pressure me to get an alignment even after I tell them I just had one. I tell them no.
4. I leave the car and get a call 6 hours later to tell me that they are working on the car and found that my tires are out of alignment. I tell them no again to the alignment.
5. I show up 20 minutes before closing (9 hours after dropping it off) and find that they hadn't even started work yet. I have to wait another hour for them to put the tires on.
6. I am charged almost $40 per tire for tire disposals and tire installation. I turned down the additional $15 per tire road hazard protection.
7. I originally wanted the $69 per tire special but ended up with a $600 bill.
I anm the parts manager at south hills honda in mcmurray pa.That new manager at mcmurray ntb is very unprofessional I will not buy tires there again actually I caaled carmen in bethel park pa.I will buy them there.Brian is his name and beleve me the way he talked to me and our staff are you kidding ntb this guy is very uneducated and rude.And in peters twp.he wont last and neiyher will ntb the people are going to put up with his crap i will be sure to tell evryone but i am sure they will find out for theirself.
Taking my small pickup in for two new tires, they quoted me an outrageous price for the pair since I last...
I went into this NTB store today to have simple brake lights installed. I was told that they would be about $2 each and that there would be no charge to install them. I was floored when I was charged a whopping $37. The person at the store told me that the computer "marked up" the item and he had no control over that but he'd give me a free oil change when I come back the next time. There won't be a next time for me!!! My policy is that if you lie to me and cheat me once, why would I be stupid enough to come back for seconds. I wish that I'd gone on line to read about this NTB location sooner. The reviews are dreadful and now I know why!!! Trust me everyone, there's much better service elsewhere in Pearland, Houston and surrounding areas.
I'm a FORMER customer who will not go back to NTB RT. 309 Montgomeryville Pa. I gave them every chance to get things right but they are a customer (non) service operation. Lenny the manager is a good guy and no doubt has trouble getting good employees. Leslie the "service" manager lacks customer diplomacy and cost them a good customer. A couple of the techs are good but they won't have a chance to work on my car again. Pete the technician is the sharpest blade in the pack. Make him a manager and I'll consider going back.
NTB in Mill Run, Hilliard Ohio. Went in for tire balance and rotation. My daughter asked to check a wheel noise. NTB claims I needed four new McPherson Struts plus tires. NTB says the tires are "in danger of shredding" due to bad struts. I approved the $1200 job including four struts by phone (7am) and then became suspicious as I thought my Chevy Malibu had shocks, not struts.
I arrived at NTB just in time to see my car on the lift. I pointed at the rear shocks and asked why he was charging me for struts that cost hundreds of dollars more. He said the computer made a mistake and offered to give me a "buy three, get one free." I told him the deal was off but he already had the tires off the rims, so I ended up paying $125 per tire with the exact same tire at Tirerack selling for $61 each. This experience on the morning of August 10, 2009 has made me a permanent non-customer of NTB for the rest of my life.
I went to get an oil change on my car and they told me that I needed to make an appt. I asked if they had an appt for that day and they said no but you can leave your car here for an 1 1/2 - 2 hours which is the waiting time. I said for an oil change only?? He said yes; I than said I can go somewhere else and have service done faster. He said do what you got to do. Well my son took my car to NTB to use the "Super Saver Card" which is good for any vehicle thats states on the card. Josh who works at this location said we couldn't get it done because its only for the use of one vehicle not multi vehicles. Although the card states that it can. The customer in front of my son had the same problem and Josh said that there is a law suit going on due to this cards were a rip off. By the way NTB on tracks the vehicles by phone numbers ONLY and the phone numbers that we have had in the last 3 years only changed once and Josh told my son that we have "NO RECORD" of us taking our vehicles there. After getting back in line he spoke with Josh again and mentioned that he called us and said that the card was used before on both vehicles!! Well Josh got the license plate number to my vehicle and the number that they show doesn't match our numbers at all!!! Obviously the company doesn't know what they are doing. As a consumer we paid for this "SUPER SAVER" card and all of the sudden we can't use it for both vehicles. I'm not sure who is is having this issue but I think people need to know whats going on and I advise NOT to purchase this card for NO reason at all. I will be taking my car back to the dealership for oil changes!!! Better customer service and people knowing what they are doing!!!
Paid for an alignment, but only part of it was done. They tried to cover up, saying the rest was impossible, finally admitted they didn't know how to do an alignment on my car. Promised a refund, jerked me around for 2-3 weeks, getting progressively more rude, then effectively told me to take a hike. A different NTB branch told me my rear wheel bearings were completely shot, because the wheel moved up and down. Contacted the manufacturer, was told it IS SUPPOSED to be like that.
When I had my truck front tires changed in NTB, Pearland TX, they damaged the wheels on both sides. Be careful with them! I'll never go back to them.
I had my car serviced at the plymouth ma location and the manager was very rude. they misdiagnosed my car, charging me astronomical fees and my car was still not working right. one of the parts they said they replaced was a wheel bearing, after complaining and going back to have my car looked at again the manager was very rude and refused to come out to take a look/drive my car to hear the noise. I took my car to another mechanic to have them listen to the sound and they told me that it was the wheel bearing (the same one that NTB supposedly replaced) so i brought my car back to them AGAIN and the manager was still very rude and finally put my car back on the lift and said that it wasnt my wheel bearing, that it was my transmission. I was so angry at this point because i paid money for parts and work done on my car and it came out in worse condition then it already went out in. So after they told me that the problem was my transmission, i went out to look for a new car because a transmission is outrageous! then i decided to go back to the other mechanic and he put my car up on the lift and replaced my wheel bearing (the same one that NTB "replaced") angrily, i paid for the new wheel bearing and contacted NTB in the morning after leaving a message for the manager, he never called me which resulted me in having to write a letter to the company. Finally I got in touch with the supervisor and he didnt really care to hear the story, basically just looking to get me off the phone and not tell anyone about their mistake of letting me take a dangerous car off the lot and basically (fraud) ripping me off. so he said that they would pay for the wheel bearing that got replaced, after sending him the bill they only paid for half of it which lead me to having to contact the manager again who then decided that he was "sorry" (lame apology) and declared that he would send out a check for the difference. NOT once did i get an apology from the manager or an offer for the inconveniences that they caused in my life (I missed work and school because my car was broken and i had to bring it back TONS of times) This company is money hungry sleazebags who truly don't care about the customers safety as well as satisfaction! absolutely HORRIBLE customer service!