[Resolved] National Car Rentalinconsistent charges

M Jul 08, 2019

We are a large international organization and our division has been rotating several USA employees to work in Germany since the summer of 2018. We mainly rent cards from the Frankfurt National Car Rental company. Since the beginning of the year I started noticing charges on several employee invoices and credit cards statements that should not be charged to them, bluetooth, tire puncture, insurance (we have insurance through our office), etc.. Everything should be simple and straightforward.

I regret to inform you that we will be taking our business elsewhere, because the Frankfurt National Car Rental company has continually been falsely charging our employees for items that they did not ask for and billing for items afterwards without any invoice to substantiate the charges. I will also be taking this up with the manager of our corporate National Car Rental company account.

Mary Kay Robertson

  • National Car Rental's response · Sep 11, 2019

    Mary Kay Robertson,
    We appreciate when customers tell us about their experiences as it's the only way for us to improve our services. We'd like to hear more about yours. At your convenience, please email [email protected] with the complete details, rental agreement numbers, and rental office locations so we can have a look at this with you.
    Thank you!
    Carol H.
    Social Monitoring

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

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