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1.8 164 Reviews

My Perfect Resume Complaints Summary

33 Resolved
129 Unresolved
Our verdict: When using services from My Perfect Resume with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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My Perfect Resume reviews & complaints 164

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N
10:11 pm EST

My Perfect Resume canceling service

When trying to cancel the subscription, I was advised to click on my account and subscription. The only things available there are:
Subscription Overview
Account ID:XXXXXXXX
Subscription Status:Basic
Registeration Date:X/X/XXXX 8:45:00 AM
For more information or changes to your subscription, email us at [protected]@myperfectresume.com
UPGRADE TO FULL ACCESS

No Number to call, no form to unsubscribe, just Upgrade to full access? When I have been charged $25.15 for the last 4 months? What else can they possibly charge me for when I have not even used whatever the not full access is. Definitely a case of buyer beware!

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8:36 am EST
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My Perfect Resume myperfectresume.com

"Your Credit Card ending 9563 was debited, GBP16.95 at AX*MyPerfectCv [protected] at 16:51, 23-Feb-17." These people have continued to steal my money! What is the meaning of this. It's clear that they set up this site to steal people's money. How do you explain the fact that I subcribed to a 14-day service which expired long ago and ever since they have continue to deduct from my card. I adjure them by the living God to return the GBP33.80 which they have stolen from my card this two times.

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5:53 am EST

My Perfect Resume charged every month

I signed up for MyPerfectResume and ordered a resume. I was in process of job seeking so it was necessary for me to have a well made resume. That was the main reason why I decided to find a professional resume service instead of doing it myself. I paid $1 for subscription and wasn't expecting any other charges.
One month later I noticed that some money disappeared from my card and when I contacted my bank they said that a company called MyPerfectResume charged me! Then I contacted their support service and they claimed that was a mistake and promised to refund me and also said that they'll never charge me again. That was a lie, but unfortunately I believed them. Another month passed and I got charged again! Had to call my bank and block MyPerfectResume. Do not use this service, they are cheaters!

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M
1:23 am EDT

My Perfect Resume charged!!

I have used this website MyPerfectResume and thought that it was absolutely free. I made a resume, and paid nothing for the service, it was some sort of free trial. But when I signed up I entered some of my personal information and my card number. One month later these scammers charged me and took $25 from my account and when I contacted MyPerfectResume customer service and asked what was going on they said that I was automatically signed up. I asked them to cancel my account and they did that but they also refused to refund my money! Avoid!

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D
5:30 pm EDT

My Perfect Resume unauthorised deductions

I signed up for a one-off resume for my grand-son in April 2016 for US$1.95 from My Perfect Resume. I have just noticed a monthly deduction of $29.80 for the past 9 months from the Credit card from this company. I did not sign up for this. I notice on the net so many others are in this same situation. This is fraudulence. I cancelled within 7 days as requested and am still being charged.

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L
12:11 am EDT

My Perfect Resume unauthorised direct debit from account by my perfect resume

I have just checked my internet banking and found out that my perfect resume has been stealing money from my account. I have not given any authorisation for direct debits of $48.47 but that is what is being taken from my account. I want all money stolen refunded and any further deductions stopped immediately

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Natasha Bush
, US
Jan 17, 2021 8:10 pm EST

I have had unauthorised direct debits from My Perfect Resume! They start and stop and when I contact them they say I have a free account and that they can't find a reason why i am getting debited. I have contacted fair trading and asked my bank to stop and debits from them!

ComplaintsBoard
R
10:13 pm EDT

My Perfect Resume online service - unauthorized charges

I did a resume and bought it for something like $2.95 on Feb 24, 2016. I don't remember reading anything about being charged $34.95 a month and didn't get an email that I recall. They trap people into a small fee and then start ripping your bank account for months. Unfortunately I did not see the outrageous monthly withdrawals until August. I went online line and found I have an account [protected].

I would like a refund of every monthly charge since my initial transaction in February.

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T
4:59 pm EDT

My Perfect Resume unauthorized credit card charges

I signed up for My Perfect Resume back in June of this year. I've been applying for jobs online and most of them ask for resumes. I haven't done a resume in maybe 10 years, so I knew it was time to touch up my resume. I went through all of the steps and at the end I was satisfied with the end product. I was informed that I had to pay $1.95 to download and finish my resume. At first I was hesitant, But decided that if it was only $1.95 it was worth it. However, I looked at my bank account a few minutes ago and there's a charge from a resume company for $39.95! I called the number listed on the website and the man who answered asked for my email, so I gave it to him, he comes back a few minutes later stating that they don't have my email listed in their system! Then the guy asks for the last 4 digits of my card number and who's name it's in, so I told him, guy puts me on hold for a few more minutes to supposedly verify info, comes back and asks for full credit card number and name on card, puts me on hold again for a few minutes and finally says that there's no information like that in their system and then tells me he's not with My Perfect Resume and that he's with another company who I forgot the name because I'm so mad that someone stole my money without authorization! I am going to make a report with the police and call my attorney! Maybe then something will be done!

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B
4:44 am EDT

My Perfect Resume stole my money!!

Tried MyPerfectResume website and thought it was free but then they've started charging me! I wouldn't have written this negative reviews if they would simply refund my money and leave me alone. But no! Even after I spoke to one of their reps and they promised to refund me they did the exactly opposite thing! They charged me again! These folks are beyond ridiculous! How can I cancel my account and stop them from stealing my money!?

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5:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My Perfect Resume unauthorized credit card charges

After purchasing a $ 3.99 resume they fraudulently continued taking a subscription fee of $35.80 monthly since 12/16/15. I was able to recover 3 months of charges as one customer rep. stated " as a Courtesy ".
I call them everyday to try and recover the other 3 months they stole from my account and will continue to call everyday until I wear them down. So far I have 6 names and will continue documenting all their name until I get my refund.

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LiveCareerUS
, US
May 13, 2016 11:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Greetings Adamcee

We are sorry that you feel this way. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experience while using the service. We take all feedback in a serious manner. This while be forwarded to our Marketing Team. You can contact us directly at customerservice@myperfectresume.com if you need assistance on any concern you may have regarding your account. Looking forward to helping you achieve a timely resolution.

Best Regards,
MyPerfectResume

ComplaintsBoard
M
2:29 am EDT

My Perfect Resume fraudulent subscription

Months ago (October 2015) I went using an apparently free service that will allow me to build my CV. After spending a long time on building it, I had to pay if I wanted to access to it. First thing that was not correct, making you believe that it is free and once you spent your time on it, which is equal to money you do not want to loose more so you pay the little fee that is asked.
I did not additionally subscribe to any monthly offer. Never. If it was stated somewhere it was certainly stated in a way that no one could see it and therefore you could fraudulently make us sign up against our will to it.
If this is not fraudulent what is it ?
I did not see but since October I had 23pounds80 debited from my account, 6 times 23 pounds 80 = 142 pounds.
This is more than a scam. I am a student, I earn less money that that every month to live of and you fraudulently made us signed something without our consent.
What can I do now? I have already sent an email at the beginning of the month to the customer service. Knowing that I am not a customer at all and had no answers. In 2 or 3 days if they follow their schedule they will take again 23pounds80 out of my account.
What can I do to get it refund ?

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LiveCareerUS
, US
Apr 11, 2016 9:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi mraggi. We are sorry that you feel this way. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experience while using the service. We take all feedback in a serious manner. This while be forwarded to our Marketing Team. You can contact us directly at customerservice@myperfectcv.co.uk if you need assistance on any concern you may have regarding your account. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.

Best Regards,
MyPerfectCV

ComplaintsBoard
T
9:17 am EDT

My Perfect Resume scam to repetitively charge your credit card without legal authorization

i want to make aware to the bigger public that this company MyPerfectResume.com is a scam! do not fall for it. i wonder why no regulatory body is investigating this company and shutting it down.

1st they will offer free trial, then asked for a small charge. when u paid the small charge, they will subsequently make further charges that are significantly larger.

when i emailed to ask for refund, no response. when i called, the rep claimed to not speak good english and going in circle with you to buy time. gave excuses such as couldn't find account number, computer is slow, keep on asking same questions and etc. suspect they want to keep you on the phone to earn phone money. i immediately hung up after 10+min talking on the phone with no positive outcome.

i ended up blocking/cancelling my card to avoid future charges.

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LiveCareerUS
, US
Apr 11, 2016 9:25 am EDT
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Hi towwei lim. We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@myperfectresume.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.

ComplaintsBoard
S
4:14 pm EDT

My Perfect Resume scam/ripoff/unauthorized credit card charge

I came across this site that advertises as "free" resume service in other websites. After I spent a hr. and was about to download I got a message that I need to pay 2.99$ for downloading it. I should have got wind that this is a shady site. I was mainly interested in the template and the downloaded file that was totally messed up cosmetically (my purpose defeated). I cancelled the service right away (02/15/2016) and requested a refund.
Couple weeks later I noticed 2 charges $35.xx and $1 in foreign transaction fee. I came to know my trial subscription money back guarantee did not go through and on top of it they had stolen 36$ from me. Yes to me it is stealing.
I called their rep and she opened a case ticket # [protected]. I explained the entire situation and even asked her to check the activity logs that would show that I did not use their service beyond 2 day (trial period) and have not logged in going forward.
I was generous enough to let go of the $3 (Money Back Guarantee) and requested to refund 35$ . Next day I got an email that the billing department have rejected my refund.

Customer sign up for trials based on good faith that the service provider is genuine and not a scam artist. After this episode I am paranoiac about signing up for any trial offers.

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I
4:54 am EST

My Perfect Resume complete fraud!

After signing up for this service, I was charged for who knows what. I thought that MyPerfectResume was a free service, but suddenly they took $35 from my account. So I contacted their customer care and asked them to cancel my membership. They said that when you sign up you are automatically charged to activate the membership. They promised there will be no more charges. But one month later I got another charge of $35! So I called again and demanded my money back and received no response. I contacted my back and cancelled my card. Complete fraud!

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LiveCareerUS
, US
Feb 27, 2016 9:43 am EST
Verified customer This comment was posted by a verified customer. Learn more

We apologize that you had this experience with the service. May you please contact us at customerservice@myperfectresume.com so we can provide you with assistance on all the concerns that you may have on your account and help you achieve a timely and secure resolution? Thank you in advance.

ComplaintsBoard
C
2:01 am EST

My Perfect Resume absolute scam

I wanted to make a perfect resume and spent about two hours making it thinking that MyPerfectResume was a free service. When I got to the end there was a fee of $4 and then a high monthly cost for subscription. I realized there was an automatic subscription only after I paid $4. I contacted the company to let them know that I would like to cancel the subscription. I never got a reply. Few months passed, I already forgot abut this website and then I suddenly got charged $53! I'm so disgusted with these people! I tried to contact them, but no one ever replied, so I had to cancel my card. Beware!

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LiveCareerUS
, US
Feb 25, 2016 3:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. We will sent you a private message here to offer you further assistance.

Best regards,
My Perfect Resume

ComplaintsBoard
R
6:42 pm EST

My Perfect Resume Unauthorized credit card charges

This is the second complaint I have lodged. I logged onto myperfectresume.com, tried to create a resume, it didn't work, company will not stop charging me. I was charged $136.75 on 28 september 2015 and I would like the monies reimbursed immediately. Please email me at [protected]@gmail.com with an outcome asap.

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LiveCareerUS
, US
Feb 25, 2016 3:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. We will send you a private message here as well and email to the email address provided (zoedempsey1985@gmail.com). We will take a look at your account personally and resolve this issue quickly for you.
Thank you in advance.

Best regards,
My Perfect Resume

ComplaintsBoard
B
9:18 am EST

My Perfect Resume scam website, it is not free!

Horrible scam service! I joined this site to try their 14 day free trial. 14 days later I found out that it was never free and I was scammed! They automatically enrolled me into an expensive monthly subscription. I had no idea that happened, I was never informed about that. They just signed me up and charged me. I contacted MyPerfectResume customer support and demanded my money back. They apologized and promised I will get my money in few days, that never happened! Avoid!

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LiveCareerUS
, US
Feb 25, 2016 3:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Greetings Bob, We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. We will send you a private message so that we can take a look at your account and resolution personally.
Thank you in advance.

Best regards,
My Perfect Resume

ComplaintsBoard
I
5:08 am EST

My Perfect Resume another scam website

I really hate doing online business, because there are so many scammers out there. When I joined MyPerfectResume I had no idea that these guys are scammers as many other companies. I have been charged by this company even though I used their service only once. I decided to cancel my account so I contacted their customer service. They said that my account was successfully cancelled and I will get a refund in few days. Several weeks passed and I have yet to get an email regarding my refund. Few days ago I tried to log in. Now words can describe how disgusted I was when discovered that my account was never cancelled! Do not trust this company.

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LiveCareerUS
, US
Feb 12, 2016 11:38 am EST
Verified customer This comment was posted by a verified customer. Learn more

We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can send me a private message here or email me at customerservice@livecareer.com

Best regards,

My Perfect Resume

ComplaintsBoard
R
1:57 pm EST

My Perfect Resume not able to access account, no response after they collected my resume.

I was hopping to improve on my resume so I started the process with My Perfect Resume. I submitted my existing resume and when wanted to see the result I got stuck at the access account page. I got message that I already have an account but with different ID. The page did not offer any options to resent the password. When communicating with their customer service I got no response.

Now they got my resume but I got nothing. Total waste of my time. Now I am concerned about them having my resume and possibly sharing it with public and making profit on it.

In my opinion, these type of services just collecting information from the public under misleading or not true claims.

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LiveCareerUS
, US
Feb 06, 2016 9:52 am EST
Verified customer This comment was posted by a verified customer. Learn more

We are really sorry that you have had this experience with our services. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing/ Product team. Please contact me again if you have any further issues. We have sent you a message to see if we can be of furthr assistance.
Best Regards
My Perfect Resume

ComplaintsBoard
M
8:49 am EST

My Perfect Resume avoid this website

It is very difficult to cancel but it is possible. I wanted to cancel my membership and contacted customer service. I received a cancellation number and cancelled my subscription. But Later I realized that they've continued charging monthly fees from my credit card. I contacted them again and asked what was going on. The rep told me that I never cancelled my subscription. So I've sent them my cancellation number as a proof. I even received a cancellation confirmation email and also provided it. Their rep said that it was impossible. So he basically called me a liar and told that those messages were fake. Completely ridiculous. I spoke to many reps and finally cancelled my subscription, but they refused to return my money back. Well, that is better than nothing, but I'm still disgusted with MyPerfectResume.

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LiveCareerUS
, US
Feb 08, 2016 9:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are really sorry that you did not have the best customer experience. If you canceled the subscription as you mention and as well have the email with the cancellation number, it should be enough to process any refund of any charge process after that day of the cancellation for that specific account. We will send you a private message so you can send us that evidence. Please be remind that the evidence must have the date, from who, to whom and the cancellation number. If by any chance, you have any charge after that day we will provide a proper resolution as soon as possible.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues.
Best regards,
My Perfect Resume

L
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LiveCareerUS
, US
Feb 06, 2016 9:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

Greetings,
We are sorry you have had this experience with our service. You can cancel your subscription at any time by calling. Our toll free line is [protected] representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing/ Product team. We have also sent you a private message to see if we can be of any further assistance.

Best Regards,
My Perfect Resume

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My Perfect Resume contacts

Phone numbers

+1 (855) 213-0348 +44 800 189 0676 More phone numbers

Website

www.myperfectresume.com

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